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September 2023 by Branden Herrera
WORST BRANCH EVER. WENT TO EXCHANGE BILLS FOR MY EMPLOYER. AFTER HAVING BEEN TO THE BRANCH SEVERAL TIMES, I WAS ASKED FOR ID FOR THE FIRST TIME EVER. I TOLD THEM THAT I HAD CAME THE DISTANCE FROM MY SITE TO BE ASSISTED THAT THEY HAVE PEOPLE IN THEIR LOT THAT’S IN THE SUPERMARKET ACROSS & PARKED COMPLETELY WRONG WITH POOR MONITORING. I WAS LITERALLY INCONVENIENCED FOR $200 THAT COULD'VE BEEN DONE IN 2 TRANSACTIONS, WASTED MY TIME TO GO AND COMEBACK ONLY TO BE ASSISTED BY ANOTHER TELLER. MICHAEL, DORIS AND THE CURLY HAIRED TELLER\MANAGER NEED TO BE FIRED PICKING AND CHOOSING WHO THEY ASSIST, HOW THEY ASSIST AND WHAT POLICIES TO UPHOLD.
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May 2023 by Bart Thorton
Good staff: very prompt service and helpful in providing information on my financial needs. Has a large parking lot and has armed guards for protection. I subtracted 1-star because the ATMs here have not been working properly on several visits I had to this branch. overall, a very good location
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April 2023 by Patricia Solomon
Professional and friendly staff
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August 2022 by Emily (ESPK)
ATM not in use, when I got there!! Had to wait till 9AM & saw Teller, who was very Helpful.
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July 2022 by Olga Corporan
Good and fast service,
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June 2022 by bxcuba
It's a bank, it does what a bank is supposed to do.
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February 2022 by Jennifer R.
Please someone from chase corporate just closed this location ATM are now shelters so sad and don't get me started with the outside one if you are ever around this location feel free to use the outside ATM as a restroom don't bother for help the line looks like your waiting for an order that never happened I rather walk to Morris Chase bank way better ATM that works and never a line I seriously would like for this bank to make it more functional for the community but why bother what an embarrassment sad that our neighborhood can have the best smh......
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September 2021 by Yvette Vacco
I made my final payment on my car loan from 2009 now I’m purchasing a new car in 2021 and now they’re stating that I didn’t pay off my loan… Worst bank in the world
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September 2021 by Rahsaan Rosberry
They won't help u unless u Spanish an they so slow
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September 2020 by Nacho
Horrible costumer service.As a 14 year old that wanted to do a cash advance,they made a big deal out of it,even though I had my Passport and Social social security card.I went to several other Chase branches and everything worked out smoothly.They treated me like a 5 year old.Im telling you don’t come here.
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September 2020 by Anh Do
Really bad customer service. Been waiting almost an hour in line out side to see a banker. The guy in front says its ok to wait inside my car in chase parking lot and he will call me when its my turn. Waited another 45 minute, and when i went to check, he skipped me and said he went and called twice.I told him he can check the camera, I didn’t leave my car, then he said they are not allowed to call us. So why did you ask our phone number? And why did he say its ok to go wait in my car? If he said no in the first place, I would have waited at the door. Now i have been waiting out side for another 20 minutes and still nothing. Worst experience at a chase branch ever.
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August 2020 by Mohammad Rubel
The Manager is soooo stupid.
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March 2020 by Ralph Rolle
Great people. Professional, patient and kind.
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February 2020 by Worker Sergio
I've only gone to the automated machines for money. There's usually a very little wait. The place itself is a little dirty.
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February 2020 by Xhemi
Chase Bank the worst!!!!
