-
November 2023 by mack jason
Everyone was friendly and welcoming. Anticipated my questions and concerns.5-star experience.
-
November 2023 by Gandżab Gubajdulin
There are many body shops in this city but CARSTAR Empire Auto Group showed exceptional customer service throughout the whole repair process. Not only I was notified about what's going on with my car almost daily but also the quality of the work they done is just excellent. This body shop brings back the faith in how the business should be conducted! I will recommend this establishment to everyone!Services: Painting
-
November 2023 by Hussein Kaced
They were able to fix the car knowing that had been hit on different places and looked perfect after that , This is truly great service by a company willing to go above and beyond. I highly recommend them to anyone in the area.”Services: Painting
-
November 2023 by Oscar Sandoval
Everyone at this place treats customers very nice, from day one i was kept posted every step till my car was ready to pick it up. very professional at their best.
-
November 2023 by Ants Globe
Thanks For helping repair my vehicle, and good customer service.
-
August 2023 by CyKeem White
I really appreciate these guys for helping me out in the time of need. I’m not from this area but landed on them to fix my car that was hit by another driver. Very informative and also very helpful. Will be coming back to them to work on my project car that they help fix. Thank you CARSTAR!Service: Body & Trim
-
March 2023 by Shomari
You would've thought because they are a Bmw repair shop your car would be perfectly fix..smh.. I have water filling in my trunk whenever the rain falls, they left off my emblem signs off my car, my trunk is lean.. you guys did a horrible job and just put on a bumper and sprayed it..I highly doubt anyone is really checking their cars after you guys so call patch and supposedly fix it.Inconvenienced me so much.. I told my Insurance and they're telling me I have to go back to that place because the warranty is with them if anything didn't fix properly..smh..I WILL NEVER..I RATHER SPEND OUT OF POCKET THAN LET YOU GUYS TOUCH MY CAR AGAIN.Services: Painting
-
March 2023 by Aziz Ali
I found this repair shop VIA BMW website and I’d like to start off by saying their service is nothing less than excellent. This is my first BMW and I trust no one but BMW to work on my car, this is a certified repair shop by BMW which they recommend. I had an issue with my steering rack and called ahead, they were able to take my car in right away, so I delivered it to them. Giving them my claim information with my insurance company, They were able to do everything accordingly and respond swiftly to all requests and estimates/supplement documents. The parts that were installed on my vehicle were all original, from BMW. The parts were installed properly and then further inspected by BMW of Manhattan. BMW Manhattan then calibrated the systems. Everything at this repair shop was done swiftly and communication was far beyond exceptional. I do recommend Empire Auto Group to any BMW owner to get their vehicle repaired as they do keep professionalism their top priority. If quality and respectful business is what you’re seeking, this is the place to go to. Good work takes time and patience is key. Know, as soon as you walk in, someone will greet you immediately and take down all required information. They know what they’re doing, you can trust them. The owner makes me feel very comfortable, very well composed individual. Unlike other body shops, you can leave your vehicle here and expect nothing less than excellent quality work to be done as efficiently and professionally as possible. This was my first time experiencing EAG, and I am astonished.
-
March 2023 by Shomari Lauder
You would've thought because they are a Bmw repair shop your car would be perfectly fix..smh.. I have water filling in my trunk whenever the rain falls, they left off my emblem signs off my car, my trunk is lean.. you guys did a horrible job and just put on a bumper and sprayed it..I highly doubt anyone is really checking their cars after you guys so call patch and supposedly fix it.Inconvenienced me so much.. I told my Insurance and they're telling me I have to go back to that place because the warranty is with them if anything didn't fix properly..smh..I WILL NEVER..I RATHER SPEND OUT OF POCKET THAN LET YOU GUYS TOUCH MY CAR AGAIN.Services: Body & Trim
-
January 2023 by Randy Mason
Great customer service. Terrific work on the car- looks brand new. Excellent experience.Services: Painting
-
January 2023 by S C.
Recommended by my insurer. Fast, friendly, fun, efficient. Just remember they are cash only.
-
November 2022 by melissa pryor
I have to say that I was pleasantly surprised by CARSTAR! . they made my experience very simple & smooth. Even called my rental service to come and pick me up from the shop so I didn’t have to Uber ( a service Enterprise did not offer to me themselves)After dropping my car off, they kept me update via text message and were extremely time efficient. Especially for a Bronx auto body shop with high volume.They returned my car in mint condition. Even going as far as shining myTires.10/10 with car service and customer service.Services: Welding
-
November 2022 by Jamal Anderson
I recommend anybody with a foreign vehicle to go here they deal with them type of cars and will help you and keep you informed during the entire process. Jon the owner is great to talk to and Roya the receptionist will make u feel at home. Rosemary also helped keep me informed during the process thanks ??Services: Steering & suspension repair
-
July 2022 by FantasyLife SB
STAY AWAY FROM THIS AWFUL PLACE! if one person reads this and keeps their car out of this place then I will consider this a success. I gave them my car 3 months ago to be fixed and still am no where near to getting it back. They lie about getting back in touch with you, they lie about how long things will take. If I treated my customers the way they treat theirs I would have been out of business a long time ago. Worst experience I ever had, STAY AWAY
-
July 2022 by Eyleen insta
I would rather bring my car toHelen Keller to fix.Service: Body & Trim
