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April 2024 by leticia rivera-pena
Amazing Customer/ Sales person
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April 2024 by Geraldina Hernandez
Very good attention
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April 2024 by Ricardo Santos
The employee us are very helpful and understand on what we want in a furniture and at the same time concern with our budget too which is very helpful I would recommend this team always great experience buying furniture here
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November 2023 by Joy Montague
Great customer service.I was greeted by Tony fom the moment I step in. I found what I wanted, all questions were answered and I didn't feel rushed.After completing the purchase Tony escorted me to the door.Tony also provided me with a number, in case I need more information.Thank you Tony ?
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November 2023 by Rosemary Dall
Where should I begin! Upon entering Ms Jennifer greeted us, my mother, my aunt and I with extreme professionalism and respect. I shared we wanted to see the bedroom sets. She verbally directed us upstairs. And gave us space as we took the escalators. She stood near by still giving us space to browse. We then asked her for some details about sizes and styles and she then gave u more attention as we asked her questions. It was so nice not to feel pressured and to get her full attention when we needed it as we asked. She was wonderfully equipped with all the information we needed from the bedroom set styles and colors to the sizes of both sets and mattresses. When we asked if it was possible to switch a mattress on a bed one frame to a different one for my elderly mom of a lovely 80 years of age, with much empathy she headed to her manager Ms Sharlene for guidance. Ms. Sharlene then arrived asked us what we needed and had no hesitation to jump in along with Ms. Jennifer; all hands-on-deck to remove the mattress and replace it with the mattress my mom wanted to try. My mom is 4ft 7in tall and struggles to get on and get out of bed and she prefers traditional mattresses not motion ones, therefore she truly needs to physically try the bed frame with the mattress she wanted to purchase. I have never seen anyone in a furniture store in sales and management show the compassion and understanding towards their customer needs as we experienced here. That was honestly a true demonstration of integrity in which Bob’s Furniture holds. Thank you Jeniffer, Sharlene, and Bob’s for such a wonderful experience. The hug my mom gave you both was a blessing from her, my aunt and I to you. Here is a picture of mom on a children’s recliner.Thank you,Rosemary
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November 2023 by Waleska Alvarez
Jennifer Valera @ coop city is phenomenal sales agent patient and knowledgeable. This is my 3rd purchase with her (recliner) it took 5 min to do over the phone which I appreciated bc I just had a baby and couldn’t make it to the store.Jennifer also makes you feel like family. I 100% recommend her for all your furniture purchases at the Coop city location.
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November 2023 by Melinda Smith
This is my second time buying furniture from BOB’S and I enjoyed each visit.Their customer service is second to none.” This time my salesman Kevin was very professional and funny. He took his time showing me around the sale floor. I highly recommend this business.
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October 2023 by Maria Gonzalez
I enjoyed it very much. The lady that took care of me was very friendly and helpful. She treated us very well and explained everything about my purchase in a very thorough way. She treated me like family. Her name is Michelle. I’m very grateful for her attention to every detail.
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October 2023 by Paula Patricia
Initially, it took 10 minutes before anyone asked me if I needed assistance. I was on the first floor looking for mattresses, sitting on them and checking around. Sales staff were downstairs as well. I was about to leave, but wanted to know if there was more mattresses upstairs. I ended up with a nice saleswoman. Suggestion be more mindful of incoming customers. Almost lost a sale. Thank you.
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October 2023 by cort cunningham
Very helpful staff. Very knowledgeable about there products. They let you look in peace. When you have a question they are right there to answer. The prices are the best around. The delivery was prompt. And the delivery people were very respectful of our home. In all the whole experience was awesome!!!
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September 2023 by Ashlie C.
Bobs is now so damn money hungry they don't care about customer satisfaction and properly communicating with each other. I had a couch delivered on 9/16 that was absolutely too big, the delivery guys refused to take it back and left it u assembled, see below which is completely unprofessional. I had to fight with bobs to get someone to take it back the same day, THEY WANTED ME TO WAIT A WEEK!!! Absurd. I still order another couch that was supposed to be delivered today. Lo and behold the delivery comes with NO COUCH staying he is coming to pick up the couch from 9/16 that was already picked up wtf, the delivery guy can hardly speak English and I was back and forth with different reps who gave me bs answers, no one knew what was going on. I had to go to the Bobs store in Yonkers who were fighting with the delivery team because apparently they had the couch I purchased on the truck or some bs and refused to deliver it today, for no damn reason and wanted me to wait a few days when I have NO furniture because I expected a delivery today like the texts and emails said. I cancelled my order and went elsewhere. Save urself the headache and go somewhere else.
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September 2023 by Danielle Rentas
My rating is based on the interaction I had with Jennifer the sales rep! She was amazing!! I told her what I wanted and she delivered. I asked her to keep it simply, and within my budget! I would go back just because of her ❤️
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September 2023 by Nicole Poy
Jelani D. Provided exceptional guest services. He gave me options and took the time to show me everything even though I walked in there very indecisive. I needed a new bed and very patiently he showed me them all including his personal favs. I walked out of there very satisfied and content with all my decisions. Can’t wait to receive my new items!
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August 2023 by Sharon Sargeant Murrell
Awesome furniture! Tony P in Co-op City is the bomb! So affordable and financing is the best. I was so surprised at how reasonable and affordable the furniture and financing is. It was so good to sit in Bob's Cafe, have a cup of coffee, a cookie and some ice-cream. I had such a great time I didn't realize I was there for 4 hours ?. What great service!
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August 2023 by Edenwald
I engaged in a business transaction with a gentleman named Kareem. Throughout the process, Kareem worked diligently, showing me all my options without resorting to high-pressure sales tactics. He was incredibly accommodating and patient, to the point where I did something I rarely do: I decided to purchase furniture from Bob's Discount without visiting other showrooms for comparison shopping. Kareem assisted me in finding the furniture I needed, aligned with my budget, and he did so with patience and enthusiasm. I wasn't easily convinced that what he showed me was what I wanted. However, due to his excellent sales skills and the finalizing of the deal with his supervisor, Sharleen, I couldn't resist. The showroom's complimentary coffee, treats, and even ice cream were a nice touch in my opinion. I left the store feeling satisfied and confident that I had made a good deal.
