BJ’s Wholesale Club in the Bronx offers a convenient shopping experience with friendly, approachable staff who are easy to find in the aisles. The store is well-stocked with a variety of products at good prices, especially if shopping early in the day. Members age 60+ and first responders benefit from designated shopping hours, making visits more comfortable. One of the standout features is the BJ’s pickup service, which allows customers to order online and pick up their items efficiently, even during busy times, with usually a 15 to 20-minute wait. However, the store has some issues, including non-functioning escalators and elevator problems that can cause long waits and inconvenience, especially when entrance doors are blocked. Parking lot signage and traffic directions could also be improved, particularly during construction. Customer service quality varies; some staff are helpful and friendly, while others are rude and unprofessional, highlighting a need for better training. Prices have increased on some products, and not all products are available at all times. Overall, the Bronx location is reliable with good stock and service, but improvements in maintenance, signage, and staff attitude could enhance the shopping experience.
Amazing store! Amazing customer service and love their products! Highly recommend this place to others! 😁
August 2025
I went there to fix a problem with my eye glasses, the lady that helped me was very knowledgeable and kind, even though it pass their close time, she was able to resolved my problem, thank you.
August 2025
Low prices, excellent service, incredible selections and free parking.
