The Best Buy in Riverdale receives mixed reviews but is generally appreciated for its helpful staff and good customer service. Customers often highlight positive interactions with employees, especially mentioning a friendly young female manager who goes above and beyond to assist with technical issues and product needs. One reviewer praised a staff member named Michelle for her professional and courteous help in setting up a pay-as-you-go phone for a visitor from overseas, noting that staff at the door were helpful in directing customers to her. Another customer appreciated the knowledgeable assistance from an employee working with small business needs, who recommended relevant products and made the process quick and easy. However, the store has some notable drawbacks. Several reviews mention issues with Apple-related repairs, specifically that the store did not have the iPhone screen in stock and couldn’t order it, leading to frustration. Others experienced problems with the store’s SodaStream exchange, where expired canisters were in stock, and staff initially promised to order new ones but later confirmed they couldn’t, prompting a trip to a different store. Delivery issues were also noted when ordering a refrigerator online, with delivery delays despite a successful order. Despite these issues, customers still find value in the store's staff and overall service. The Geek Squad team is praised for being helpful and knowledgeable, with staff like Fenix receiving specific commendation. While some customers have had to return multiple times for technical problems, they still regard their experiences as decent overall. The store’s friendly and helpful staff, especially the management team, are often highlighted as the store’s strongest asset. Overall, the store offers good service with some room for improvement in stock management and repair services.
