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December 2023 by Denise Rieger
This florist is terrible I ordered flower on Sat Dec 2 for my nephews funeral on Dec 6. Today Dec 5bthey call to tell me they won't be able to get the flowers to the funeral home in time for his 1 hour service which is the only time. Less than 24 hours from the time the flowers are to arrive you call and tell me this. The service is in VA and I am in NY this was the only representation I would have had and now I will have none. Terrible heartless company.
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November 2023 by Tom Zarsky
We ordered the flowers (blue sympathy standing basket) 3 days in advance. When we came to the funeral home (the same day the flowers were delivered), they already were wilting. Flowers look poor and were different from the photo on their website. We feel embarrassed for sending it to our best friend’s father’s funeral.
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November 2023 by Geraldine Keller
this is a public service announcement: please do not use this florist. There are many others to choose from and if you have a problem with your order, customer service is the absolute worst I have ever dealt with in my life. I would rather go to the DMV than spend any more time dealing with their representatives.
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November 2023 by Samantha R.
Karl is fantastic! The flowers came out beautiful and he was extremely kind to me. Despite the misfortunate event that happened next door he was still able to create a beautiful arrangement and deliver at a timely manner! 10000000% recommend!
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October 2023 by Topher Ivey
Great shop, Carl is very friendly and welcoming; not to mention I could tell he really cares about connecting with customers and has an artistic perspective on his arrangements.
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July 2023 by Diane Croll
I ordered a flower arrangement to be delivered on 7/21/23 on the company website. The order was accepted and my credit card was charged. It was for my sister's 70th birthday. On 7/22/23 I received a phone call from Avas and no one was on the other end of the line. The call was disconnected and I received a text message asking me to call ASAP. I called the number listed in the text message and encountered a lengthy auto message with choices that didn't apply. It took a couple of calls and over 10 minutes for me to actually speak to someone and that person transferred me back to the original auto call that I was stuck with. I finally spoke to a customer service representative only to learn that the floral designer didn't create the arrangement on the 21st and it hadn't been sent. There was no explanation for why. The customer service rep told me that an attempt had been made to contact and notify me on the 21st but there is no record of my receiving any kind of contact from Avas. An offer was made to deliver the arrangement on Monday 7/24/23. I told the customer service rep that the birthday was Thursday, not Monday and I wanted a full refund. I was offered a $5 then $10 then $20 discount. I insisted on the full refund. The customer service call took 24 minutes but resulted in my getting a full refund. I don't know how long it will take before the credit appears on my account. I had one prior experience with this company and things were okay. Because of the unfilled but charged order, difficulty in contacting an individual who could help, and the time it took for them to research the order and provide the refund, I will not be ordering from them again. I try to support small and family run businesses but this one will not get my business again. The customer service rep was very polite, however, she seemed to have no understanding of why a 4-day late delivery would not have been appropriate. The concept of timely deliveries would seem relevant for a florist.
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July 2023 by amy rosario
Losing a loved one is an incredibly challenging and emotional experience. During such difficult times, we seek comfort and support from those around us, and I am grateful to have found a florist that truly understands the significance of their role. I recently had the opportunity to avail the services of Ava's Rainforest for a funeral, and I cannot emphasize enough how their compassionate and thoughtful service made a significant difference during this somber occasion.From the moment I contacted Karl, I was met with warmth and empathy. The staff was attentive and understanding, taking the time to listen to my preferences and offering gentle guidance when needed. Planning a funeral is overwhelming, but their calming presence helped me navigate through the process of choosing the appropriate floral arrangement.The floral arrangement was nothing short of breathtaking. Each piece was carefully crafted, reflecting the essence of the departed soul and bringing a sense of serenity to the environment. The choice of flowers and the arrangement style were precisely what we had envisioned, and they captured the true spirit of our beloved one's life.What truly touched me was the attention to detail shown by Karl. They incorporated meaningful elements into the floral designs, such as a favorite flower or color, which added a personal touch to the display. The result was a beautiful tribute that left a lasting impression on everyone present at the funeral service.Furthermore, the delivery and setup were seamless. Punctuality was vital, and the florist ensured that the flowers were delivered on time, even amidst the tight schedule. The arrangements were set up with utmost care and consideration, creating a serene and comforting atmosphere that brought solace to all who attended the service.In times of grief, it is crucial to have supportive individuals who go above and beyond to ease the burden of arranging a funeral. Ava's Rainflorist did just that, exhibiting professionalism and genuine empathy throughout the entire process. Their unwavering commitment to making the funeral a memorable and meaningful event speaks volumes about their dedication to their craft and the communities they serve.In conclusion, I wholeheartedly recommend Ava's Rainflorist to anyone in need of floral services for a funeral or any significant event. Their compassion, attention to detail, and exceptional craftsmanship transformed a solemn occasion into a beautiful celebration of life. They provided a source of comfort during a time of grief, and for that, I am sincerely grateful. Thank you, Karl, for your outstanding service and support during this challenging time.
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July 2023 by Bob Donohue
Dishonest ripoff don’t believe the positive reviews. I attempted to order a small bouquet advertised for $39 and Ava’s charged me $109 ! Typical bait and switch scam. After telling me they could deliver today, Ava’s then tried to charge for $50 extra for “guaranteed” delivery today. Completely dishonest. Buy elsewhere.
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July 2023 by luis sanchez
They lie to me. i placed an order to be delivered ti my wife and she never received it but they saud they did delivered. on my first call u asvused that she has not delicered and her office will close soon to please cancelled. I called credir card ci. to cancel transation.
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July 2023 by Rich Kelly
They simply took my money and did not deliver flowers. When they reached out via e-mail to see if I was satisfied I informed them the flowers were not delivered and they elected not to respond. Their customer service representative (reached after an epically long phone prompt tree) in response to my greeting her and explaining that my order was never delivered, blared music in my ear (not hold music, just put the receiver next to a radio or something) and subsequently hung up. If you would like to donate money to avis flowers, by all means place an order, just do not expect anything in return, they take you money and that's it. Avoid at all costs.
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June 2023 by Tiera ..
Karl is truly a gem. He is very sensitive, compassionate, knowledgeable, and kind. My family is having to deal with the unexpected and tragic death of a close relative, and his warm words and special attention to detail truly made us feel a bit better. We have become lifelong customers and I will tell everyone who has flower needs to come here.
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May 2023 by Bellabeauty0407 Beauty
Karl Is not only family but he is a great person to all. His arrangements n all around love for what he does is exceptional. If u want just a single Rose ? or a beautiful arrangement made Karl at Ava's rain florist is the place to go.
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May 2023 by Lucy Antoine
I ordered from Ava’s flower on Saturday 5/13 for Mother’s Day , Sunday 5/14. Today , Tuesday 5/16 the order was delivered!I won’t ever purchase from this florist!!!
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May 2023 by Daphne Ayala
I was disappointed at what I viewed on the website and what I paid for, opposed to what was delivered. Please take a look at a comparison photo. I ordered Purple Passion Deluxe and I got nothing but pink flowers with accents of purple. Also, the ribbon was equivalent to half the size of the flowers. In addition to having flowers sent for someone who was not well, I placed my order early afternoon and a day in advanced and the flowers were delivered at such a late hour. I wish I could upload receipts as well. I just feel when you own a business you don't cut costs and have the customer feel the brunt. My experience was horrible and I honestly wish that they would take into consideration the sick and the hour of the delivery. I gave a tip, a donation, paid a service fee & a delivery fee, which in fine, but again not for what was delivered. I will not be ordering from here again.
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May 2023 by Lisa Laino
Carl and his staff are very sweet and accommodating. They did a fabulous job and their fee is very reasonable. I highly recommend Ava's Rainflorist!
