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November 2023 by Cherrylynn Maldonado
Thank you Juan V, very knowledgeable and with the best of interest that I be happy with my selection and looking for different option until I was happy with the one. Thank you for making my purchase so smooth and work with my budget and be so patient, I came to buy a bed end up purchasing a complete living room set. You are the best definitely will be back.
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November 2023 by Phil Martinez
Salesman Juan was extremely helpful and welcoming from the moment we stepped foot in the store. Very informational very knowledgeable and helped with all our questions and concerns. Came in just to look and left with a new couch and tables ! Greta service and welcome locations.
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November 2023 by Mary Jones Johnson
I felt no pressure to buy Was allowed to look around as I wanted Questions answered as I asked them. Priscilla was my sales rep. I actually missed buying with her as she had left for the day An her co workers respected the fact I really wanted Priscilla. Furniture to be delivered in December 2023They have a recliner that I like as well - another day ??
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November 2023 by Cindy Ramos
Today my mother and I came to Ashley’s at Bay Plaza to look for a living room set to replace our old one. As we walked in Patrick gave us a warm welcome and told us if we need anything he’s happy to help. My mother and I continued to walk through the store until we found a set we loved at an unbeatable price. Patrick was immediately available to assist us. He made us feel comfortable and answered all our questions with patience even if we kept asking the same questions over and over. His demeanor was warm and made sure we understood the information. He explained everything to us in a manner that made us feel comfortable and confident in the knowledge and service he provided us. We were so happy with his service and time that we ended up buying not only the living room set but a recliner and two beds too!! He is definitely a great Asset to this company and my mother and I were extremely grateful that Patrick was the one to assist us! It was a great experience!!!
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November 2023 by Christian
Juan and Shernane were amazing. Very professional and patient. Will definitely come back and ask for them.
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November 2023 by IAm 2DamLive
Breyanna was amazing, She def changed the mind of my random other for the purchase but she spoke to her with so much respect and grace. I will be back for us to get my grandmother bed set. Very happy to have had her help us and see Breyanna soon.
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November 2023 by Cozy Cleaning co
Breanna was amazing, she took her time with everything we needed and with any questions we had. She was patient even thou I changed my mind over 5 times she didn't hesitate to help. She has excellent customer service and she's an excellent worker. We left with our beautiful couch and our beautiful bed. Keep being amazing ??
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November 2023 by Janet Dunkley
Mary is the best, my daughter and I loved ❤️ her expertise, she's a great sales person. She walked us through everything and explained to the best of her ability she made sure we were very comfortable and satisfied doing our purchases. What I liked about her the most she's a very patient young not only wanted to sell we were not very sure about our purchases and she walked us through every step patiently, and with such a beautiful personality we were able to make our decisions. We gave her a 5 star she was very excellent. For such young lady she did very great. We were impressed when we met her last Monday 10/16 /23 the way how she presented herself. She deserves a good raise and and a great promotion. I can see her in the near future Managing Ashley Furniture Store and training other workers to be great sales person.When shopping these are the kind of great attitude and personality we look for, this will make businesses grow.
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November 2023 by Sashisroyal One
Great experience shopping with Adrianna at Ashley Bay Plaza!! I went in for one item and ended up also purchasing an additional item all due to her patience and diligence. Well done Adrianna!!
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September 2023 by Lorraine Myers
I shopped at Ashley furniture store located in the Bronx Bay Plaza mall and experienced outstanding customer service from all the sales reps that attended to me. I bought my mattress to go with an adjustable frame, a couch that I initially ordered and canceled from 1stoppedbedtoom, which I don’t recommend, and a countertop table. All looked like quality furniture that was worth purchasing and I can’t wait to have them delivered to my apartment. I’m glad I had shopped from a reputable manufacturer. Thanks to the Sale Reps and Ashley.
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September 2023 by Rita Fearon
In store experience was a little misleading base on price tag. Overall everything else was good the reps were very professional and customer friendly. I would recommend Ashley's to friends and family.. only thing they do not give anything in appreciation as a first time customer spending so much. My opinion
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September 2023 by Jose Escalante
Brianna was a great associate and helped us find our perfect couch with ease. She hears out on what you want and is very knowledgeable about industry standard furniture so she has no issues answering questions. She even gave us her phone number in case something goes wrong! Thanks Brianna! We'll definitely come back soon for our bed in the near future.
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August 2023 by Jess Gonzalez
Justin was amazing. He helped us chose out items and he was so knowledgeable with all the different materials and products on the floor. Id recommend this Ashley’s to everyone. He was friendly and respectful. He even offered us coffee. I very happy with my choices. There was no doubt. Thanks to Justin
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August 2023 by LisaHill527
I ordered the Lettner light gray bedroom set. I'm usually very indecisive and Breyanna, helped me tremendously. Breyanna, was very professional and pointed out the pros and cons to help me decide. This was my second visit in 2 days and I'm glad Breyanna was able to help me.
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August 2023 by Jose Martinez
Upon arriving to this location, myself and my wife were greeted by Adrianna who was very welcoming. In addition to Adrianna, we were also introduced to John to help assist with our bed selections for our new apartment. I gotta say that the experience was the most gratifying that I've ever experienced. Both sales representatives were informative, kind, social and wanted the best for us. When going to furniture stores, you know in sales they fight for commission and they just care about closing. However, this felt like it wasn't just a transaction. Both Adrianna and John provided the best of the best. Therefore, if you go to Ashley Furniture in Bay Plaza, go to either one or ask for both.
