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February 2023 by Rebecca Ebert
I had a wonderful experience with Arthur Werner. They moved me from Brooklyn to Connecticut and were careful and quick. They wrapped all of my furniture carefully and got everything out of the old house and into the new house without a ding or an ounce of damage. They were professional and timely. I will definitely use them again in the future and cannot recommend them highly enough. I've used a few other NYC moving companies in the past and Arthur Werner outperformed them by a mile.
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January 2023 by Peter Alter
If Nordstrom was a moving company, it would be Arthur Werner. Here is what we experienced using AW to move homes.Initial meeting was consultative. AW offered suggestions and shared their experience with us. This allowed us to make informed and smart decisions about the process.Scheduling was done promptly with contingency options lined up in the event the closing was delayed. The week of the move AW was in touch in advance to finalize the details. AW even delivers in advance a range of different types of boxes including reusable hard plastic bins in different sizes that allow for safe and smart packing. The move itself was very impressive. The movers were true professionals, they were able to size up the different needs of the job and strategize to safely and efficiently wrap, pack, move, and then unpack and setup in the new home with efficiency and coordination. Really impressive to watch in action.After the move, AW followed up to make sure we were happy and even allowed us time to unpack the reusable bins before they came to pick them up. Moving is stressful, AW service really made this a worry-free process. Can't say enough good things.
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January 2023 by Marcy Romm
Many thanks for making what could have been a difficult move very easy! The movers showed up on time, wrapped all of the things that needed to be wrapped, and completed the move extremely quickly. Everything was delivered in perfect shape. Great movers! I can’t praise them enough.
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December 2022 by Loren R.
WARNING. DO NOT USE. Driver backed the truck into our house trying to get unnecessarily close causing structural damage from impact. Also damaged landscaping and curbing. Owner‘s (Moti Bitton) only response was take pictures and call the office Monday. No apology. No offer for assistance. Have it all on video. Took two calls to the office to speak with co-owner (Dana Bitton) who after following her instructions replies with an email threatening to not submit the evidence and claim for the tens of thousands of dollars of structural damage to their insurance unless I clear my fifteen hundred dollar outstanding invoice from the move. Also no apology, curt and clearly no desire to provide any assistance. Mistakes happen but no excuse for poor training and unprofessional and rude ownership who mistreat their repeat customers. The test of a business and ownership is the response when mistakes happen. I can’t convince all to stay away from Arthur Werner but hopefully I will convince some.
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December 2022 by Steven Dawson
I can’t say enough good things about our move with Arthur Werner! Moti and Dana made the quote and booking process easy and carefree. Juan and the team of movers were kind, considerate and a pleasure to work with. This was an interstate move, which is complicated and stressful and the AW team made this part of it easy, I can’t thank them enough!!
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August 2022 by Jason Scott
I needed a set of quotes for an apartment move to know options, and they came back fast and informative, helping us have a quote within half a day.
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November 2021 by Melony H.
I can't say enough great things about this company. I moved interstate and Zoltan and the crew were amazing. Not one item was damaged or broken. Everything was handled like it was their own personal items. I didn't have to tell them what to do either. True Moving Professionals. If you choose Arthur Werner you can't go wrong!
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March 2021 by Jonathan Cox
Never got a quote. Never heard back from them
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February 2021 by Khaoula G.
I use the company 3 years ago for a move 3 blocks away in midtown East and they did such an amazing job that we decided to move our stored valuable furniture and carpets from a climate control storage to their storage. They claimed that the storage is in the Bronx and climate control but it was in CT. We hired them again to move from our Apartment to LIs this year. This time around they lost many pieces of our stored furniture and our carpets were damaged due to bad storage. They also charged us extra money the day of the move with no explanation. The move required 2 days packing and a move the 3rd day early morning. The project manager threatened us that he will cancel the move after he had our furniture in his warehouse when we asked to keep our sofa in our living room the day before the move since they wanted to leave us just with the bed's mattress the night before the move and we have a 3 years old. Did I say that the move cost us $10k and we were quoted $7600 2 months before the move, $8700 a week before the move leaving us no room to find another moving company in the middle of COVID Pandemic, then $10,000+ the day of the move!! Pls be aware and make sure you don't fall into the same trap. When I called to complain they send me a claim form that says you get almost nothing given the insurance coverage. A real shame! I am so disappointed at the lost furniture and the fact that we were taken advantage of
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December 2020 by Norma L.
I first used Arthur Werner 6 years ago for a move from one apartment in NYC to another and they were fine. 4 years ago, we sold our house and had them move most of the contents into storage. They told us our stuff would be in the Bronx and easily accessible. LIE. They were stored in Bridgeport CT; they were supposed to be in a weather-controlled environment, but they were not. We then had them move our apartment 3 blocks. We waited in our new apartment for them...they finally arrived about an 1 1/2 hours later (assume they ate lunch). This crew was not careful with our belongings. Our plants were beaten up. Then they had the audacity to charge us more than what was stated--and I was stupid enough to pay. Why should I pay for them to dick around? We just moved from the City to Plymouth MA. We hired Flatrate and they were fine. 2 weeks ago, we had Flatrate move our stuff out of storage and into our house. The furniture is a mess. Mold, scratches, dirty. They didn't wrap a carpet and had it standing up, so it is wrinkled. Upholstered furniture has deep wrinkles, is dirty and moldy. Things like a standing fan and a table were broken. Did I mention mold? The difference between AW and Flatrate is immense. First, AW gives you a bogus estimate and then they change the price. Flatrate gives you the price and it is set. AW movers are sloppy and careless. Flatrate hadgreat movers who went out of there way to ensure our huge houseplants would be safe. They were careful and friendly. In a million years I wouldn't recommend AW. BTW...I did ask for a quote on storage stuff and the salesperson, Garnet, gave me vague prices on the phone with no follow up in writing. Terrible company. They will be hearing from me about my damaged furniture.
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September 2020 by Marianne Rosner Klimchuk
Truly the best! I have used moving companies before but there is no other company I would ever use again! Recommended by a family member who also had an outstanding experience with Arthur Werner packing her house and moving her to an apartment! For her and for me - professional service from email to phone and the movers as well! Top notch! (I am not related to anyone at this company and don’t write reviews often but when a company is excellent - even during Covid it has to be recognized!)
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August 2020 by Daniel Young
This is a belated but important summary of our experience with Arthur Werner movers. We did our diligence and contacted several movers. We wanted to save on cost, so we specified that we would pack all items within our possibilities. AW came in with the best and least expensive quote for our move. All the materials were included in the quote. We had ample time to prepare for the move and AW supplied the materials in a very timely manor. The move took two days. The crew headed by Juan operated efficiently and treated our belongings with great care. When all was said and done, the final bill was exactly in line with the original quote. We highly recommend AW Moving to anyone considering a move. Excellent service.
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June 2020 by Jean Sala
Very clean and organized, using recyclable materials, very honest and professional people, the latest and best equipment for your morning needs.
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July 2018 by wendy f.
I'd used Arthur Werner twice and was always pleased. Not so this time. I had an upcoming move booked, in less than two weeks, and was just called advising me of an additional $450 charge. This was never discussed at the time of the booking and, although the representative admitted numerous time that it was his mistake, he would not assume any of the additional financial burden. He acknowledged that I was a "repeat customer" but would not budge. As a result I just retained another mover, which I was lucky to get at this late date. It's clearly not so much about the money but the manner in which this was handled. Calling me less than two weeks before my scheduled move, which had been booked over one month ago by the way, acknowledging it was their mistake but not making any effort to even split the difference with me, was extremely poor customer service. Especially for a "repeat customer!"
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May 2018 by Sarah C.
Excellent movers - fast, professional, careful and reasonably priced. We got quotes from 5-6 movers for a pack and move and AW's quote was the lowest. They were also able to turn the whole project in a day vs. some other companies who wanted to pack the day before the move. No complaints. I would highly recommend and use them again myself.
