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September 2024 by D Henderson
The experience was brought to a four versus a three start review because of the interaction I had with the assist branch manager SCARLET RAMIREZ. She was instrumental in helping me secure the proper documentation for POA for a family member - and then proceeded to answer all pertinent questions the last 9 months when I needed insight. Lastly she also provided me with detailed information relevant to an processes of an account - and I just appreciated her genuine character making the consumer feel like they truly come first!
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September 2024 by S Dot
Crappie bank I’ve always had an issue with they don’t reach out to you when there is an issue that needs to addressed. The worst bank I’ve ever banked with and Jaqueline Romero Reyes was of no help she didn’t make me feel like she even cared about what happened to my account that branch should be closed down. I won’t ever bank with them again and anyone else who does good luck.
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July 2024 by MamaChase Ch
Nice and cool during the heat wave. Pleasant prompt attention. Representative made me aware of others offers rhat were beneficial to me????
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April 2024 by Shaquon White
It's not my bank but I go put money in for my landlord cause she cnt walk to good it's a great bank very professional service and people and so nice
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February 2023 by Anselmo Miranda
Came to this bank on my way home to Queens, they were super busy but my experience was top tier. Manuel, the banking representative was efficient and very knowledgeable on all the banking programs available. I was in and out in less than the time I expected. The entire branch followed Covid protocols and the areas were all sanitized before and after all customers used the desk/counters. I am immune compromised and this is a big deal for me.
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August 2021 by V S
So, recently I visited this branch at Hugh Grant circle in the Bronx because I needed a notary. I added my name on the clipboard and I patiently waited for assistance. It wasn't until 45 minutes later that I was told to go next door to a supermarket to see a notary there because I heard the female notary telling another female CSR that I just have to wait and it'll be a while before she can assist me. This notary couldn't even look at me nor did she apologize for me waiting so long. Talk about being rude and unprofessional but she also lacked common courtesy not to mention good looks. She needs her human race card revoked. No wonder I don't have an account at this bank.
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December 2020 by Mireille M
Had to wait 30+ minutes to make a 2 minute transaction. It’s ridiculous. They should have an express lane or something in this case for simple transactions. I do admit that there were way more people today but even when there’s only been 2/3 people on the line, they take forever.
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January 2020 by H F
Had to wait 30+ minutes to make a 2 minute transaction. It’s ridiculous. They should have an express lane or something in this case for simple transactions. I do admit that there were way more people today but even when there’s only been 2/3 people on the line, they take forever.
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April 2019 by Lee Smith
A very good bank.
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September 2018 by blessed child
Convenient location secure and safe.
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March 2018 by Diamond Durant
Every single time, the wait to go downstairs is the worst. It could never be an in and out situation. You need a better system!
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December 2017 by Natasha M Jordan
Everytime I visit this branch its been a good experience. As a matter of fact, I love that I never wait long to complete any transaction at this location. The employees are courteous, professional and they've always greeted me with a smile. One thing, I don't like, is their indoor lighting, there should be more especially at a financial institution. And another issue is the inconvenience of finding parking. But there's public transportation by buses Bx36, Bx39, Bx4/4A and the Parkchester Station, number 6 train is close by. So, if your interested in neighborhood banking, this may be a great choice. Lobby hours: ⚬Mon, Tues, Wed, Fri 9am-4pm ⚬Thursday 9am-6pm ⚬Saturday 9am-1pm ⚬Sunday: closed
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October 2016 by Slimpookshady
This is the worst bank you have to wait hours just to see the people that sit at the desk. They have four people working the desk and only one person taking people.There worst then the doctors and the dmv.
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June 2016 by Babydoll Chula
This is the worst bank you have to wait hours just to see the people that sit at the desk. They have four people working the desk and only one person taking people.There worst then the doctors and the dmv.
