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November 2023 by Sara Houston
I was very impressed with the staff at America’s best on 90th W. 225th St. in Bronx New York. I had to make multiple visits to the store, and each time everyone is very friendly. In particular, Yasmine was so professional with added grace and kindness, Dr. Cristallo was very thorough with my exam, and Janeen went out of her way to be helpful with my situation. I appreciate it the service I received from America’s Best! Thank you!
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October 2023 by Travis Harris
Jeanine was extremely helpful and I have an enormous amount of appreciation and gratitude for her and her service today. Her customer service on this visit was the best I’ve ever received at any business, like I never even leave reviews but she blew me away and made my day so much better. Thank you Jeanine and Americas Best, I’ll never buy glasses anywhere else, except the Meta AI’s. I’ll make sure you guys add the prescriptions though. Thank you!
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September 2023 by Tosha Smith
My experience was very different from any! From the moment I walked in Jeneen greeted me, and I immediately felt comfortable. Thank you. Staff at 225th was friendly, Eye doctor was informative, thank you. I ended up buying two pair of glasses, with the help of Jeneen thank you. I would recommend anyone who is looking for professionalism, and friendly location 225th is ! Thank you love my new looks
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September 2023 by Daniel Rodriguez
The service I received at America's Best Contacts & Eyeglasses was nothing short of excellent. The staff, from the front desk to the technician, and the doctor were friendly, courteous, and professional. I was serviced by Biannel who was patient, gave me some good suggestions, and helped me pick a great pair of glasses.
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September 2023 by Jose Hernandez
My experience going to this location in the Bronx was always great, I was always given a warm welcome the staff were all wonderful ❤️, special shout out to Yasmine who attended me and being very patient during my selection of 4 pairs of glasses.Again thank you all for the great service you provided during my visit
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August 2023 by Kathy G.
I enjoyed getting my glasses at this location but unfortunately, the site manager is no longer working at this location. The staff at the front desk does not seem like they know what they are doing when comes to insurance and is very lack and not helpful. Every time I have called to see if my glasses are ready they either leave me on hold for a long time or ask me the same question over again. I am specific with what I want but they still get asked if I am inquiring about contacts or glasses. My glasses were shipped on Friday but I am still waiting it has been over 10 business days.
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July 2023 by Jamie Burke
I had a wonderful experience at this location. All of the ladies were simply fantastic, very professional, extremely friendly, very courteous and very informative. They made what was supposed to be a scary thing in my mind become fun and easy and I cannot wait to go pick up my new glasses. The virtual appointment with the doctor was seamless and really cool… It was kind of mind blowing being able to see photos of my actual eyeball! Extremely clean location with a very pleasant smell might I add! More than five stars are deserved. This was supposed to be a chore and it turned out to be fun. Also, the location is fantastic because it’s right off of the one train… It’s also near several restaurants and a target etc. Look no further!
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July 2023 by Denise Rivera
American Best is a very respectful establishment located in the Bronx at 90 West 225th Street. Great service and reasonable prices for your glasses. The 4 young ladies there (Karen, Magda, Yadil and Biannel) treat you with respect, professionalism and courtesy. I highly recommend any to go to that location for services.
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July 2023 by Juan Perez
My experience at this location was great.Martha the manager helped me with my order. The receptionist accommodated me as a walk-in and Dr. Kim preformed an excellent eye exam.I received a pleasant and very informative service. I have been there couple times since my first visit and I always see the manager helping everyone including her associates with a nice approach. Disregarding some of the reviews the team seems getting along pretty well and supporting each other.I am very happy with my glasses and for sure I am planning to come back!
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June 2023 by Fran Kaback
I had a great experience with Marta at America’s Best. She definitely knows her business! The store is well maintained and the staff provides great customer service. I read some of the negative reviews and from what I observed it seems those poor employees and manager are the ones that have to tolerate rudeness and disrespect from some very difficult customers.My glasses are great! Prices are unbeatable. I would definitely recommend this place!
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June 2023 by Melis Dohs
All of the workers are so nice except for the manager. She is very rude and talks down to employees, she’s slim with glasses and dark hair. The higher ups should fire her, there are so many reviews about this lady. There’s clearly a pattern here. I would’ve rated a 5 stars if not for her. She was pushing me to get a membership after I said no 3 times. When I refused the last time she said “ ok whatever”
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June 2023 by Melise Lord
One star because the Doctor was good but they gave me the wrong prescription in my glasses and the customer service has not been pleasant. I am still awaiting my refund. I ordered and paid for transition lenses and that’s not what I got. Manager was rude and so was the front desk worker. Bronx location that is not sure how other locations are. Technicians and sales reps were very professional.
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June 2023 by Elora Ibarra
I have been going to this location since 2019 maybe even since they opened. The doctors have always been attentive and my experience has always been fair. The sales reps do what sales reps do best but I know what I want and saying no has never been an issue. Everything has always been professional until today...First of all there is no in house doctor, data is collected by a technician, who was pleasant, knowledgeable and took the time to answer my questions. The exam was conducted remotely by a doctor...super cool and high techBut the whole atmosphere changed when the store manager, who was very unprofessional starts yelling at the receptionist, not once but twice about writing her up if she doesn't do the appointments right(in Spanish) in front of customers and co-workers. I got the sense that this was not the first time. I felt so embarrassed for the young lady. I mentioned to the manager that perhaps she should have pulled the young lady to her office (which is nicely slammed the door to so she wouldn't hear my commentary after telling me I cannot tell her how to run HER business, lol. Reprimanding your employees is one thing but yelling at them like they are your children in front of customers is highly unprofessional and to take offense to making customers feel uncomfortable is ironic. Not everyone is meant to be a "people manager" and Martha is definitely not it.Needless to say, I paid my co-pay took my prescriptions for both glasses and contacts and left. I will not be going back and neither will my husband. I have a choice in where I spend my money.I know most people wouldn't think anything of it but the way you treat your employees makes a difference in how they treat the customers. Just saying...
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June 2023 by Juan Medina
Martha and Remy were amazing. Spectacular service, and helped me pick out some amazing glasses that fit my facial structure. Definitely worth the trip as they were patient with me and very informative. I’ll be coming back in the future.
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May 2023 by Franceska Raynor
I live in VA but had to come to NY for work last min. I had my luggage stolen and was without contacts. I called this location and they pulled my chart up over the phone. They were happy to inform me, that they did have at their store the exact prescription I needed in my contact brand. I arrived the following day and the optometrist on site was very friendly and quickly helped me and even though they were very busy . She took the time to get my prescription and even gave me some solution and a case to put my contacts in. I have to admit my experience hasn't been so friendly in the stores back in VA ,but I was pleasantly surprised and very satisfied with this store.. I highly recommend this location if you need to see an optometrist in the Bronx
