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January 2024 by joseph jarvis
They do not sell what they advertise. They say their units are “climate controlled” when they should say mostly climate controlled. I had some extra furniture stored in one of these units and a few things were damaged because there were holes in the roof and water was able to get into the unit. Rather than performing regular inspections of all their units, including the roof which should be done a couple times a year, they wait until your belongings are damaged before they acknowledge there’s a problem and you hope they fix it.
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October 2023 by Michael Fox
Place has gone downhill since Toni left. New lady in the office is not personable AT ALL, and acts like having to do her job is a nuisance and so are the customers.
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October 2023 by Elizabeth Yates
I had a dirt bike stolen from my unit. No forced entry; the lock was intact and had no damage. One would have to assume it was stolen from the inside, as the bike did not evaporate into thin air.Not to mention significant damage to my items due to a water leak several months ago.No cameras. No accountability.Edited to add: the unit is not under my name, but that of my spouse. A police report has been filed. As for the tenants being the only ones with access to locks/keys for said locks, that is irrelevant to this situation being that the lock was not damaged. We were also told there have been no repairs since 2019 which can’t be right; the roof leaked in March of 2022, damaging some of our items. However, there have not been any leaks since. So it must have been repaired. Either way, the lack of support and continued defensiveness from the staff tells me all I need to know.
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October 2023 by sandra sweeting
My son's motorcycle was stolen out of his storage unit within the past month and his lock was still intact. They put a new wall in the back of the unit and said they haven't done any work so it's obviously someone who works there.
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September 2023 by Angelina Marie Reiner
Do not store your things here unless you want mouse droppings over all of your items! I had to trash many belongings because they were covered in mouse poop or coated in a mysterious liquid. A few of my things even had yellow mold on them! On top of that there was a big fat toad hopping around in my unit. The last two times I've used this establishment have been great, but this time... not as great. Personally I wouldn’t recommend it.
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April 2022 by N M
Safe place to store you stuff. And the owner is very kind
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December 2021 by Rick Viele
Don't really know this place, but the person who I was visiting, is pleased with his accomodations.
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October 2020 by Kelley Stanton
Great personable customer service by Toni! She's why I choose the Brockport Mini storage... I had several different choices and some even much cheaper. But Toni was very helpful and focused on my needs. Thank you Toni and Brockport Mini storage!
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September 2018 by Brian George
Do not use. They let people live in the storage units. I was watching a man in unit 30. No security dump!!!!
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September 2016 by Joseph Dorney
Used this facility for storage for about a year. Had absolutely no problems with them- the rates were very reasonable, and they made payment extremely easy.
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October 2015 by Rachel Marie
I've used this location for storage several times. I've never had an issue.
