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August 2024 by dev patel
Great store and service. People are great
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July 2024 by Rena Salaman
I asked THE UPS STORE #5527 to arrange the collection, packaging and despatch of a print I had bought at auction. It was framed. The initial estimate covered the cost of packaging a highly breakable frame. I didn’t want the frame and asked my contact at UPS if he could remove it and send the print rolled in a tube. I expected the normal bureaucratic procedural response: ‘ we do not interfere in customer’s items ..’ etc etc. but no, not at the all: the extremely friendly intelligent and responsive UPS person said he would take the print out and send it frameless and thus reduced the costs by 60% ! Not only that but throughout this interaction he guided me through the nuances of the payment system and other potential problems
A remarkable, intelligent, open-minded experience.
Many organisations - often while they are making you wait hours to talk one of their operatives- claim that ‘customer service is our priority’. This usually rings false; profits and share prices are their priority. But in the case of THE UPS STORE #5527 this mantra is true !
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May 2024 by Jake J
i love this ups store! jake lilly and abby are amazing and helpful!!!!!!! justin is so smart! luke is very nice!
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May 2024 by Christie B
24 HOURS TO MAKE A COPY????? Really????
One copy!
Uno!
Unreal.
The confusion on the two workers faces when I asked to make a copy was almost laughable. The response I received was "it takes 24 hours to make a copy".
If your printer decides to stop working, don't come here.
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April 2024 by Lab17mega 55
Great UPS store! Employees are super friendly and know what they are doing! Shoutout to Luke for helping me with that Amazon return!
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March 2024 by Christine Conroy
I recently purchased an item from an auction house. Frank and his team made the pickup, packing, and delivery to me absolutely seemless. Frank is a such professional.
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February 2024 by Pablo Santa Cruz
Bad attention
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February 2024 by Teresa Hinson
I recently purchased some art at an auction that I needed shipped to me in Virginia. Frank at The UPS Store 5527 was one of the suggested shippers by the auction house. I called the store and Frank actually answered the phone. I told him what I needed and he told me to send a copy of the paid invoice and he would take care of it. And did he ever. My package arrived yesterday in perfect condition. I've never seen so much care and bubble wrap used to ensure safe transit of anything that I have ever purchased. There was even a note on the main piece to warn me not to use anything sharp. 10 stars to this store and to Frank. (Also - It was over the Christmas/NY holidays and the auction house has a 10 day rule that if the items aren't picked up by that time, there is a $10./day storage fee. Frank must have gone and picked up my items the same day that I called.) 'Need anything shipped, call Frank!
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December 2023 by Ben Hertz
Owner, Frank, is a stand up guy always willing to help. Love this store.
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December 2023 by Harry Harry
Fast customer service and was there for notary service. Responsive staff.
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December 2023 by Frank Marchesano
The owner Greg is a stand up guy, always willing to help.
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December 2023 by Stacy Brewer
Lonya was very helpful on my recent visit.
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September 2023 by Lou Orza
Friendly & helpful, a great community resource!
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September 2023 by Ben Sippel
Not open until 630 pm. Twice I’ve rushed over after work to find the store closed and completely dark at 620.
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September 2023 by Sara Piersons
Pleasant employee Jake was very helpful with my packages.
