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August 2024 by Whitney Felim
Had an amazing experience with Joe Wallace and his team. The pricing they offered was too good to be true. Joe was very pleasant, passionate about his work and answered all of our questions. They really helped us and we are grateful! Thank you so much and would definitely recommend!
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August 2024 by R
While I do most of my banking online, I recently had to go to Trustco Bank in Briarcliff Manor to take care of a banking matter. I had the opportunity to work with Joseph Wallace, the branch manager. I am beyond impressed with his breadth of knowledge, kindness, and patience in helping me resolve the matter on hand. He was thorough and solution focused. It’s people like Joseph Wallace that make me want to forego online banking and visit this Trustco Bank branch more often. Further, because of people like Mr. Wallace, I’m more apt to place my trust with Trustco, to take care of my banking needs. With much appreciation!
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May 2024 by Mike Mess
Joe Wallace was a pleasure to deal with for my HELOC - he made the process as simple and painless as possible !
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March 2024 by Matthew Strobino
Recently I had to roll over an IRA from a former employer to another retirement fund. Luckily for me Joe Wallace was at the Trustco branch closest to where I live in Briarcliff. He was attentive, patient, and went out of his way to get me the best possible interest rate for my new fund. Go to Trustco and look for Joe is my advice.
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November 2023 by Jeffrey Green
Joe Wallace at Trustco gave us top notch customer service from the very first phone call. He helped me set up a HELOC and was on point explaining all the strategies & options and got us closed out really quickly. Thanks Joe!
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August 2023 by Sheridan Povemba
Joe Wallace was quick to respond to my questions and helped figure out a path to meet my banking needs.
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February 2023 by George
Joe Wallace is impressively energetic, consistently responsive, and genuinely attentive. These are the qualities that are kind of the point of retail banking. He is a credit to the bank and a pleasure to deal with.
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February 2023 by Sheldon Stallings
very professional, easy to speak with. He is time conscious and diligent.
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January 2023 by Michele
Joe Wallace was excellent to work with. He was always super responsive and kept us informed about the status of our application all the way to the closing. Joe made a frustrating process easier and was a pleasure to work with. Thank you Joe and Trustco!
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October 2022 by Howie Kutcher
Joseph Wallace is as good a personal banker as you can find! He is hands-on and goes out of his way to help in any way possible. We have multiple accounts with Trustco and he brings us up to date on any issues (or promotions) that we should be aware of.
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August 2022 by marie ritornato
I would like too thank Joseph Wallace the manager in Briarcliff Branch. He is always ready to help me in anyway he can and he goes above and beyond for me when I have any questions or I need anything done I appreciate everything he does and if you’re looking for a branch to switch to or join go to the Briarcliff branch and ask for Joseph Wallace the manager you will not be disappointed, I am very happy with all the results that he has done for me…Happy CustomerMarie RP.S He is just a nice guy who looks out for his faithful customers
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January 2021 by Sandra Bennun
Definitely a great bank, trustful, a lot of benefits and friendly. Excellent customer service
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February 2017 by Marianne Lattin
The Briarcliff Manor branch is a wonderful place to do business. I am always greeted by everyone and they are so very friendly. Maria is such a pleasure to work with, I always enjoy walking in and seeing her smiling face.