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October 2022 by Michael F.
I rented a car trailer in Pittsburgh and was set to drop it in NY State. I received confirmation of the drop location via email and text. Later, I was given another locatiin Brewster NY, not my original drop off. I called the Brewster location and explained this to Dawn. She told me that it was "too bad" and i HAD to drop off at her location or i was going to "F**k up another customers reservation. I asked her why this was my problem.. her response was.. I am the largest Uhaul dealer in the area and you have to do what I say. Without a doubt the rudest, nastiest rental experience i have ever had.
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September 2022 by Robert B Alfiero
Alot of surprise's
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March 2022 by Deborah Simmons
Very friendly customer service and very helpful when renting a uhaul. Enjoyed my experience!!! I will be back
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December 2020 by Amos El
This place is a kiosk in a gas station selling mostly lottery tickets and cigarettes. The person working wasn’t qualified, didn’t know how to deal with tech issues. We had the regional manager call her. Every now and again other customers would come and get her attention. After reserving online We expected a quick in out pickup of 15-20 minutes. It ended up taking 40 minutes. We lost a lot of time when we were planning our moving back to back and kind of right. So really bad experience. I am sorry for the mans business but I think this one really jumps the shark.
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November 2020 by Jeffrey Casey
This Is the BEST U-Haul location around!!! I use these guys very often and I’ve never had a single problem! They have the lowest rates, friendly staff, and are very accommodating. The trucks were also thoroughly disinfected before I arrived. Plus super convienant that this place is also a gas station to refuel truck after use.
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September 2020 by Ann Parker
Located at gas station direct across from State Trooper Barracks it's easy to find. Reservations, puck up and drop off were easy. I thought the $180 daily rate for a van was hefty. One thing of importance I think should be noted is the driving cabin had clearly not been thoroughly cleaned after last rental. During normal times this would annoy me. During a pandemic..unacceptable. I had come prepared with disinfectant and took my time cleaning every surface. Be prepared to do so yourself.
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August 2020 by TRINIKING1976
Convenient
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February 2020 by •Courtney•
Not a large selection of trucks or vans. But helpful and quick.
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September 2019 by Marlon Figueroa
Absolutely awful service where vans are double booked, wrong size vans are given, the gas station attendants don't know how to use the UHAUL system and are very difficult to understand.
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September 2019 by Mama Sheepdog
Our family rents a U-Haul here 2-3 times a year -- usually a van or very small truck -- local, one day only. The employees are just as helpful and friendly as if we were renting a huge truck to drive cross country and back.
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August 2019 by Reul Olivos
(Translated by Google) That awful
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March 2019 by Mr Wall St
They were nice. We dropped the truck off at night and they were accommodating.
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December 2018 by C Fariselli
Believe it or not, trying to get/rent a UHAUL is a little harder than you may think. Not necessary bcuz of you, but they seen 2b in high demand.
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May 2018 by Gary Zimmer
Vehicle was clean and in good working order. Rep did her best to get me the best present but process did take longer than expecred.
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May 2017 by Kevin Kehoe
Great employees, very helpful!