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March 2024 by Nathaniel Heyward
Good so far. Waiting for the finished work and gas connection to generator.
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February 2024 by Rajendra Mangal
Great service ... Professional and Courteous
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September 2023 by Jo M.
The team is fantastic! They are very knowledgeable and most importantly very good listeners. After hearing my needs Carmalina quickly had me set up and running. And the techs gave me the peace of mind that everything will continue to run smoothly and that any problems that may come up they are more than equipped to get it back on track.
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September 2023 by huntcc
Suburban came the next day, checked my tank and filled it with competitively priced propane. Carmella was a pleasure to deal with. No nonsense about where are you using propane, like all the other propane distributers do, so they can maximize their price per gallon. I checked with other local distributers. Suburban was competitive. Their service was the same as I want my people to treat my customers. As long as they stay competitive, they will be back for the next refill.
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September 2023 by Joseph Barzotti
customer service extremely nice. explained charges but neglected to include transportation charges which is one of their billing charges. Other company never charged me for this.not pleased.
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August 2023 by Kathleen J Zazza
Suburban Propane is a tremendously professional business on all levels. I have dealt with them for 23 years and have never had a problem. Recently I redid my kitchen and needed my propane needs updated. They were absolutley wonderful....scheduling was done without a problem, always on time and all did a wonderful job. Whether it was Guilda, Carmelina or Andrew on the phone to give information and do the scheduling, all was done with professionalism and concern. Rob was professional in all aspects of his role in this job. The final portion was connecting my new range...you could find noone better than Bob and Eddie. They were pleasant, tenacious and concerned that the work was perfect. Such a pleasure to deal with! A class act organization with tremendous employees.
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July 2023 by George Dahari
I was extremely upset with my bill and I called and flipped out on not one but 2 employees, I hung up the phone and drove down to the office and spoke to Anthony, the office Manager. Even though I was extremely upset Anthony remained very composed and professional. He got me to calm down without telling me to calm down. Cause that’s would have driven me crazy. Anyway, because he was so understanding as to why I was so frustrated and upset and he offered solutions and not excuses. I left the office calmer, laughing and my problem was resolved. Anthony did ask me to just give him a call the next time something is off with their service and allow him to make it right. Thank you Anthony for being a gentleman and a professional. I’m back to being a very happy customer.
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July 2023 by Jeff Sobel
showed up on time, answered all questions, well organized, and completed all their work very well.
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April 2023 by A. Montoya
We have used. Suburban Propane for over 20 years and always found them exceptional. Not only are they very responsive and professional but also incredibly nice people. I want to single out Anthony Ramsey-Quinnones who. was so incredibly proactive,friendly and. helpful with. account recently. Thank you for the great service Suburban!
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March 2023 by Barry Cash
I recently had a need to engage a new provider of propane. We use it s for our cooktop. Unfortunately our tank location is more than 150 feet from the road, so many companies don’t carry sufficient hose to reach us. Another company we engaged promised they could do so - but after two site visits they admitted they could not - so they proposed a tank swap program. After contracting with them and paying a substantial tank rental and installation fee - three weeks later they informed us they no longer sell new tank swap programs.We reached out to Suburban and we’re fortunate to speak to Charles Zarcone in Brewster. He indicated that they do have a swap program. - and that he would gladly come out the next day for a site visit. He did, and then met with his technician who had additional questions to be sure the tank size was sufficient. They came back a second time to measure actual distance from road to tank - and the. Informed us that they did have trucks that could reach so we would t need the swap program. This all occurred within a few days of my initial contact with Suburban. Three days later, my brand new tank was installed and connected. The tank was delivered with 10 gallons of fuel in it so I was back in business. The installer, who had been with the firm for years, could not have been more proficient and professional. It was installed on the day where the thermometer was several degrees below zero and with the windchill we were at 25 below zero. But he did his job with a smile - then checked our cooktop to be sure all was working properly. As he left that morning he told us that we would get a delivery to fill our tank within a week. We were surprised when a few hours later another Suburban truck rolled up to fill our newly installed tank. On the SAME Day!We could not be happier with Suburban. We are not a big client nor will we be a large account for them - but their service, their responsiveness, their willingness to go above and beyond for a customer makes them heads and shoulders above their competition. Thanks to all at the Brewster location - Charles, Anthony, and the individuals who installed our tank and filled it. I could not offer higher praise for all of you and all that you did for us. You have earned our business and we will happily recommend you to anyone who needs a top notch propane provider. Thank you!
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January 2023 by Ralph Diaz
Stay away from surbaban propane they are crooks they charge you to pick up there tanks and they charge you a restocking fee shop around there are better companies out there
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January 2023 by Joe Morocco
Great experience! Timely call back to our holiday emergency gas outage. Our service representative Eddie was awesome ! He was knowledgeable, friendly, respectful and caring. He had saved our holiday family gathering for Christmas Eve! Thanks Eddie!!! You are the man! And thanks Suburban for having service techs like Eddie!
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January 2023 by Andy Isaac
Initial my experience was good. Gilda was very pleasant and helpful with signup, answering questions etc. However it appears that my account got reassigned or Gilda was no longer around. Once the new person came on that's were things went down hill.1. They voluntarily can out to deliver propane even though I did not ask them too, nor did they explain that to me. I was later told that the it's mandatory that all new customers start out with 48 gallons of propane. However, that is no where in the contract and no one told me either. I only found out after I got a bill in the mail2. I kept on getting calls with urgency that I needed to have an inspection done at $150 (mind you the contract does not mention or spell out anything about an "inspection fee" and until I do that I can't get a delivery. I explained that I was not currently living at the location and won't be for quite some time so therefore there was no need for propane and I'd call when ready. However the calls kept coming and coming. Until I just had enough and asked to cancel my service and close my account.3. On one occasion I had a call with a woman who was very rude and confrontational. Don't know is she was the supervisor or something, but I nicely and respectful asked a simple question and she just went offAlso did not help that the information provided was inconsistent. Suburban Propane please update your contracts,use clear language and have you employees be more knowledgeable. The whole experience was just very annoying, frustrating and confusing.
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November 2022 by Rick James
The gentlemen was very professional he came and install the tanks explain to me what i needed to do and left
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November 2022 by Saranda Salihu
The worst company I ever worked with. they bring me a tank of gas there's no reading gate on September 28 then I asked to change the tank coz i need a gas tank with reading gate wich they did on November 4 .They give me credit for only 36 gallons of gas when I purchase 98 so this mean I spend so much in one month. Like 62 gallon of gas. But from November 4 and until now wich is January 17 my gate on my tank shows 47 gallon left on it. Be careful of this company because they have so many fees like installation fees when they come to pick up their tank is another fee.
