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September 2023 by Missy Stagl
This by far is the BEST office I have ever been too. I got my appointment the next day and it was a good thing I did for the medical issue I was having with my eye. Thank you so much for being such a caring individual and the best office staff I have ever encountered
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September 2022 by David B
This place was perfect. Scheduling an appointment was easy and fast. Every single person I interacted with was above and beyond friendly. The Dr. Provided a thorough exam. In fact, I have never had such a detailed eye exam before. If you’re looking for an eye Dr, you have found her. An absolutely amazing crew.
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April 2022 by Nan M.
BEWARE OF SCAM My mother (who is in her 70s) went for an annual eye exam. Upon arrival a staff member asked for her glasses. She handed them over, presuming that this was standard practice. When her glasses were handed back, one lens had a deep 1cm gauge, directly in her line of vision. She alerted the staff member but was told, "that must have already been there." My mother pointed out that she'd just driven to the appointment with these glasses and they were fine. She was rebuffed so tried asking other staff for help -- they were all suddenly "too busy" and avoided her gaze. After her exam, the same staff member insisted that she need new frames. Her "old" frames were from the previous year. Moreover, they had been expensive -- last year when she was fitted for frames, she only learned at checkout that they were $500 (insurance only covers $200). My mother is shy and did not want to rock the boat, so she paid for the different out of pocket. On this year's visit, she not only was being pushed to purchase new lenses for $400 due to the deep scratch (her prescription did not require a change) -- but the staff member claimed that replacement lenses could not fit in her current frames. Again, my mother got flustered and left without making a big deal, because like many of us she does not like conflict. (Thankfully this time she did not buy anything, but is now wearing glasses with scratched lenses). She said the doctor seemed nice and competent -- however, the support staff was VERY questionable. They appear to be preying on seniors -- or perhaps anyone they can strong-arm into buying more than they need.
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March 2022 by K D.
Super nice and quick. I slept through an appointment and they were able to reschedule it for me for the same day no extra charge
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December 2020 by Julie LeBeau
I have been going to this office since late Dr. Ross. I find the service under Dr. Joshi continues to carry the same level of care, quality and professionalism. I am also very satisfied with the level of service from staff. They are pleasant, knowledgeable and friendly. I never had a problem with insurance - I'm sure they take most insurance but just ask instead of making assumptions. They also provide you with the details of which your plan pays and what you are liable for - very transparent. I live in the area and hope everyone considers care from a local privately owned business vs. going to Connecticut or larger chains where personal care and attention to individual needs may be lacking.
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July 2019 by Bobbi B.
I have used Holistic for myself as well as my husband.... They were amazing and took a lot of time examining my eyes and talking to me about my options. They did accept my eye insurance which was great and honestly was the reason I went there to begin with. I was also able to use my HSA card so not really sure why the other reviewer is saying different. I do think that they will try to upsell you a bit, either by adding extra tests or switching you to the newest more expensive contact lenses. Last time, I just asked if the testing was covered in my insurance and when they said no, I declined the test without issue.
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May 2019 by Rich K.
These people are complete and utter crooks. Stay far far away!!! They do not take standard eye insurance (Eye med). They refuse to allow you to use your HSA to pay for their services and then they over charge you by at least 50% compared to other eye doctors in the area. BEWARE!!!
