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February 2024 by Mary Smith
POOR manager servicre - the manager at this store could not be bothered by a cust & decided to just go to lunch instead of clearing up a price issue for the cashier.
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February 2024 by Samantha Graczyk
Plainly put, Kohl’s as a company is not what they used to be. Prices have skyrocketed and with the addition of Sephora, the visual changes just make the store look “tacky.”Admittedly, the organization in this store is much nicer than a lot of other locations. Some of the clothes appear a little “mom-sy” as of late, but generally I always walk away with at least a couple of pieces that fit my style.I’m disappointed that the jewelry “section” is so haphazardly placed. It’s squeezed behind Sephora’s makeup section and with only a few racks to shop, one only wonders if it’s worth having at all.I feel the same way about the buy online pick up in store option also. There’s no longer an associate that manages store pickups. You walk to the back left corner of the store where all the bags are laid out, find your order number, and confirm pickup on your phone. And while I can appreciate the convenience of this process, it really takes away from the charm Kohl’s used to have.
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February 2024 by Sheebs
I had an online pickup. I went to curtesy desk..... who was extremely personable, helpful as to location whete I would find my item. He explained in detail what bin it would be in and how to respond in my app.Everything went smoothly.I checked my bag and it was definitely my item.Big, big smile!
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February 2024 by Kathleen Dunne
Kohl's provides excellent customer service!
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February 2024 by Linda Bradley
Beautifuk, clean store. Everything you need is rhere.
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February 2024 by Francesca
I will never shop at Brewster Kohls again. The experience I had was horrible. I made a purchase, but it ended up being the wrong item, so I went to exchange it, without a receipt and before the 30 days. The price of the item was $59, which is what I paid. When i went in to exchange it...i was told that since i didnt have the receipt they needed the card that was used...fine. so when i returned with the card, they were unable to find the priduct in the system...and they tried 3 times. Finally, they saw it and it said $59. But when i was there with the card...i was told that i used kohls cash that i earned the day of the purchase...but i DID NOT....i had just earned it.. so how could i have used it?!? Anyway, they only gave me partial amount...$20 less than i paid...i even have my bank account showing the amount i paid that day. The sales associates and managers, which i had multiple of, trying to help, but to no means of a solution. On top of that they were all rude and didn't let me explain anything, so i WILL NEVER go to the Brewster Kohls or recommend this store to ANYONE i know! I couldn't believe that i was treated this way, specially since i shopped there ALL THE TIME! Now with how the world is becoming...it seems that no one believes in customer service anymore...WHAT A SHAME!
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February 2024 by sep455
Love Kohl's quality products, size assortments, and competitive prices. Associates are always willing to help find stuff and fast checkouts.
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February 2024 by Sherri Leventry
I did not make a purchase at this store and my account was charged a large amount that is still on my account. Make your card and accounts more secure. I have closed my account due to this identity theft and will not renew it
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February 2024 by Rosemary Rossomando
I requested help in the towels area and was shown exactly the items I was looking for.
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January 2024 by pat fiorillo
Staff was great!
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January 2024 by JTB JTB
Has everything and nice emplyees
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January 2024 by Marjorie Wheeler
Even though it was only 2 days before Christmas, the checkout process was quick. I was not familiar with the self-checkout there but, with the wonderful help of an Associate, I was able to be done in just minutes!
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January 2024 by Gus Westerhuis
Fantastic experience, such kind and helpful staff.
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January 2024 by Marilyn Rios
Nice clean organized store
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January 2024 by Vincent. Madigan
Kohls is a great store for shopping
