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August 2024 by Mark Eng
Dons is my absolute go to for all my automotive and autobody needs ! This place goes above and beyond turned my nightmare into a dream ! Thanks Mike and Nadine !
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August 2024 by Paul D
Have used Dons Towing and Automotive multiple times for Tows. I have in all my years of having my vehicles towed never had a better company care for my Mercedes. The two most recent occasions were used through AAA yet I also requested Don’s to be dispatched as my choice. The 2 different drivers were super informative and very helpful in assisting me make better tire/rim choices. To avert any future tows. Never had a tow company actually care about the customer the way these dudes do. Thank you gain for giving me a stress free experience.
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August 2024 by bruce maclear
Terrible people. Picked up my wife’s from my AAA request and decided to take the car to his garage instead of delivering it to the location I requested. When we called the extremely rude staff, or owner, I don’t know who, told me they would deliver the car in 4 days after they picked it up! Insane. My wife spoke to them on the phone and said “so you are basically stealing my car?” They responded “Then report it stolen!” And hung up on her. This place should not be on AAA’s list of tow companies. Very unprofessional
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July 2024 by Kevin Callahan
Brought my car to Don's Automotive this morning with a screw in the tire. In less than an hour they called and told me I could pick the car up. I got the car and they said no charge as they only removed the screw no puncture to the tire. Thanks for the quick and professional service.
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July 2024 by Jim Manning
This guy refused to take my vehicle to long Island on a triple a call. Said he didn't feel like using a driver for that run. Why the hell are you in business with triple a then? Had to wait 1.5 hrs for another business to get the vehicle. Avoid this business, obviously unprofessional and terribly run business
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May 2024 by Washington Street Apartments Stroud-Boutte
No nonsense and honest. Tell you what you need; great service at fair prices. Always get honest diagnosis of issues and recommendations for solutions.
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May 2024 by Luciana
Roadside assistance. Kevin was professional and efficient.
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November 2023 by Jackie W.
Hi Neighbors I need to share my experience w. the worst business I have ever dealt w. And I mean in every aspect they conduct business! Towing, storage, auto repair shop I had 1 nightmare after another...Don's Towing in Brewster,NY !! If ur in an accident & the PD call's Don's Towing, tell them u prefer to push the car home, call me I will do it !! I don't know if I start w. Don himself or Nadine the secretary!! But both r scammers !! We were in our 1st car accident ! PD called Don's towing on a Sat 2pm! Don comes tells us where the cars going! No questions asked, here's his card! I ask "wait can u bring it home 1st I have groceries in the back?"He says "No I don't think so" I said "But how am I to get my things out of the car?" He says "WE have to find a ride to his towing yard, & unload there!" So we do, while there we explained to him how the accident happened, we only have liability insurance on a 10 year old car & how we Thought we weren't at fault! (we were crashed into while taking a left hand turn! Don says "YES that's definitely not ur fault ! The other cars liable for the accident, they hit you & we have adjusters here at the tow yard everyday so ur going to be taken care of immediately by the insurance company!! (All lies) Well that's a relief to hear a company that deals w. These situations everyday say "we will be taken care bc adjusters are at their yard EVERYDAY! Thank u, oh kind lying buns Don! Adjusters don't just sit in tow yards all day! But idk that! An adjuster gets called to a tow yard! How foolish am I !! Monday comes Nadine has a paper for us to sign $100.00 a day + towing fee! I ask her "when is the adjuster going to take a look at our car!" Her answer "as soon as u have the police report, but don't worry about this $100.00 a day storage fee +towing charge, bc the other cars insurance is going to pay for this bill !!" My response "I heard when in a car accident ur suppose to mitigate the damages& expenses" her: "that's only if u were at fault & u have to pay, meaning ur insurance companies responsible!" Nadine & I went back and forth w. Her saying don't worry about it & I am saying but I heard ur suppose to mitigate ur charges!! Over & Over for 10 mins !! So I ask" what if they don't accept responsibility?, Then that'll be our bill to pay!" Nadine's response "don't worry about it Don will take care of you", u wouldn't have to pay that, he'll look Out for u!" Biggest LIE , nope bc everything they both said were BIG lies! We leave, after hearing don't worry Don will take care of u!! Day after Day waiting for the police report !Carmel Police says it may take up 2 weeks. The car sits at Don's until the day I need our plates for the new car !! We get told we cannot get the plates bc the adjuster hasn't come out yet! Well wait , you said they r here every day. Why hasn't it happened yet? Nadine says bc you guys haven't gotten the police report yet, my response "how can we get a police report if it's not ready !! Nadine: you have to make a claim against the other car, u need the report so u know what insurance company to make the claim against! So stupidly we leave Friday no adjuster, can't call their insurance company bc the PD didn't give us that info , when we went to exchange information I had a picture of everything except the insurance card I remember the PO got pulled away by a 2nd officer w. The card in his hand & I took the pic of some info w/o the insurance card !!Monday we call our insurance company explain everything that's going on. And how we need the plates for the new car !! He tells us the way to get our plates we have to pay Don $ 3,000 towing & storage bill & get reimbursed by the other insurance company Never did we make a claim bc our insurance agent says the police report th
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November 2023 by Hugo Lorenz
Over 4 months to fix my car
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October 2023 by imran zahid
Quick response time! And excellent service. Thank you Joe!Service: Car towing
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October 2023 by Wendy LaBella
The tow truck driver was friendly, kind and very informative.Nadine in the office was very friendly and kept me company!
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September 2023 by Matt Dalip
Untrustworthy and rude!
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September 2023 by Ray D'ONOFRIO
Excellent service! All work done in a timely fashion and reasonably priced!
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September 2023 by Michael Quigley
Always helpful and great people working there.
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July 2023 by Kaelana Dauber
AJ is awesome! We were stuck in a really tough situation and he was so helpful! Give this wonderful man a raise! We love him!
