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September 2023 by Lucky Jerk
I recently traded in my 2018 F150 for a 2023 F250 and I have to say I had a great experience here. Everyone form Stephen the salesman to Brian in finance I couldn’t ask for a better team. They were very helpful and made the buying experience a great time. I would recommend these fine gentleman and lady’s that work at this establishment.
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September 2023 by Bart Donow
THey were wonderful as we were buying the vehicle. They did not have floor mats in stock, so my wife was promised to get them via the mail. The purchase was made in April 2023 - still no mats. No apology, no explanation, just no matts. No tracking number was given when asked after we were told the had been sent. "Super Shea" lied to us! We are still waiting for the mats.
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September 2023 by Renee Donow
Super Shea! Wasn't so super. Promised floor mats for new leased vehicle . After almost 3 months have not received. Many excuses from Super Shea, supposedly sent , but "no tracking" which shipping company would send and not provide tracking.Suggested picking them up from a local Ford dealership.There was no REAL effort to fulfill a promise made.NOT SO SUPER SHEA
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August 2023 by Chris Covone
We purchased a car through brewster Ford a couple weeks ago.If your looking for good customer service after your purchase save yourself the time and look elsewhere. You won’t find it here. A few hours after taking a vehicle home, we noticed one of the key fobs wasn’t working. I then put in a new battery but it still was not working. We called Brewster Ford and spoke to someone in service. They said we would have to bring the fob in to get reprogrammed to the car. However, they were going to charge us $200 to do it. We then called the manager Mike who sold us the car and let him know that the fob they gave us wasn’t working and we were instructed to get the fob reprogrammed. We told him that we were also told we had to pay $200. He then said well most used cars don’t come with 2 fobs anyway. We said well you sold us the car with 2 fobs, if one didn’t work then you should have only given us 1 fob and not sold it as 2. He then pulled up are deal agreement and told us because we got such a good deal, they can’t reprogram it for us and we would have to pay. I mean come on seriously? So we are being penalized for a sale they agreed to. We expressed our frustration and Mike informed us he would speak to the owner and get back to us. We never heard back. We called again the next day and left a voice mail. It’s been a couple weeks and never heard back and continued to call and leave a voice mail. Only thing that salvaged a star was our sales person Matthew was actually great, easy to contact, and straightforward.If you end up purchasing a car through here we hope they provide you with better service then that which was shown to us. We felt the need to share our experience.
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July 2023 by Flavia de souza
I had the fortune of having Matthew as my sales person. I was able to secure a Jeep Cherokee and I am very satisfied with my choice thus far. Matthew was kind, knowledgeable, courteous, and super honest during the entire process. I highly recommend anyone looking to buy a car to go see Matthew. In addition, the financial process was quicker than expected and I was out of there very fast once I decided on a car. Overall, the whole experience was positive and I have no complains.
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June 2023 by Edward Napierkowski
I traveled a pretty far distance, specifically to work with Brewster Ford. They were the only dealer I could find, who were willing to get me the deal I was looking for on my new Bronco. Mustang Mike was a gentleman every step of the way: communicative, punctual, available. Would recommend He and this dealership, to anyone looking for their next purchase
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June 2023 by Ali Beydoun
Great experience with Matthew Jakubowitz. Sold me a highly coveted Bronco (Badsquatch, 4 door, hardtop, High package) and worked with me every step of the way on a great deal and was able to beat my bank’s interest rate. Would highly recommend.
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May 2023 by Jon Russo (The Pizza Geek)
I stopped for service on my Mustang which they completed for me in under an hour and were very professional and patient with my requests. While waiting I went over to sales to see my salesman Mustang Mike who continues to treat me with dignity and respect. Even though I only bought my car 6 months ago he sat with me and worked on numbers for a GT 350 sitting in their used car lot. The leadership team is respectful and professional as well. Thanks Brewster Ford
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May 2023 by Katherine Berkley
My usual dealer was closed for a change of ownership. I called around and other dealers said it was a 2 week wait for servicing. Brewster Ford got me in within 48 hours of my call. I dropped my keys in the dropbox and the next morning the service manager called personally to discuss my problem. They had it fixed and ready to go that day. When I went to pick up the service manager was very nice. Another service tech took the time to draw me a picture of what was happening so I could avoid the issue again. When my lease is up this will be my first dealer I talk to. They never spoke down to me and did a great job. Recommend!!
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May 2023 by tony kryl
Saw a car we were interestedIn online we live 200 miles away and contacted sales rep Tim L at Brewster ford. Tim returned a call in a timely manner and provided further information on the car and made an appointment to meet with him and take the car for a test drive.Upon arriving at the dealership the car was out front awaiting our arrival we were greeted very nicely at the entrance door and met with Tim and the sales manager.We went Out for a test drive and liked the car we sat down with Tim and the manager as needed and made an agreement for the purchase. Immediately the car was sent to the service sept for inspection and the detail Dept to prep for delivery.In two hours we returned to the dealership and the car was registered had the plates and sitting waiting for us to make the journey back home 3 hours away.This experience at Brewster ford was one of the most pleasant experiences we have had, NO high pressure sales and suits good old hand shake friendly staff and impressive facility as well.WE HIGHlY recommend stopping into make a purchase for a new or used vehicle
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May 2023 by Olga Desalvo
After having issues with 3 different Ford Dealerships - Brewster Ford is like a lifesaver! Excellent service and staff! They went above and beyond for us to satisfy every little need in no time! Eddie and Jen from service department are just amazing!
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April 2023 by Rick Lowell
Just picked up my new 150 from my salesman Matt. I looked at certified used and new trucks before deciding on this one. He kept me informed throughout the deal, got the best price (Brewster Ford adds no extra fees) and got me the keys on the promised date. The truck is just what I wanted. I can recommend Matt and Brewster Ford!
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March 2023 by Karen Pecora
Matthew could not have been more honest and helpful. Never did he try to talk me into anything, and listened to what I wanted and my concerns, even when I changed my mind numerous times. Matt and Mike made financing easy and I did not have to stress about anything. I am so happy with my new vehicle and hope everyone visits Brewster Ford.
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March 2023 by Pat Talarico
easiest car purchase I ever made. found the vehicle. spoke to the sales representative. I had a number in mind they had a number met in the middle. Done!! Went to pick up the vehicle 45 min later drove away. great to deal with.
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March 2023 by B
Eddie was a tremendous representative of the dealership and his coworker. I believe her name was Jennifer also was excellent and helped me with the loaner. The communication was first rate and the work so far in the car seems to be incredible. My car hasn’t driven this good since the day it came off the lot . they worked very closely with my service warranty company to ensure they fulfilled their end of the bargain and helped me financially. without the team at Brewster I would’ve been in trouble. !!!!