Lacuna Pool Covers Inc. is a highly-rated family-run business known for its excellent customer service and communication. Customers appreciate the great product quality, often stating that it is on par with more expensive brands like Loop Loc but at a much better price. The company is recognized for being professional, punctual, and responsive, with staff members who are attentive to customer needs. Many reviews highlight the company’s commitment to customer satisfaction, including quick responses to issues and honoring warranties. For instance, when a minor problem arose with a cover, Lacuna addressed it promptly, reinforcing the cover and returning it quickly. Clients also value the added personal touch, as they often receive free tools and support. The pool covers are described as not only functional but also aesthetically pleasing, enhancing outdoor spaces during winter. Overall, Lacuna Pool Covers Inc. is recommended for anyone looking for reliable and affordable pool cover solutions.
Lacuna Pool Covers deserves 5 stars - they were great to work with in all ways. Super good communication, good price, extremely fast. Overall it was very easy to work with them. They sent us a photo when it was done. Looks perfect.
July 2023
Great product and great customer service. Very professional and always on time and answers the phone. In my opinion quality better than loop loc. We needed an extra tool and he gave it to us free. Family run business.
July 2023
great family fun business. great prices. recently need a few ground parts for my cover and did not charge me for them. in my opinion as good as loop lock but much cheaper.
