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December 2023 by Irad Construction Corporation
Brick it has the best products & tools!!
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December 2023 by Andrea Cirota
Maria was helpful in helping is figure out the brick we needed for our fireplace….she was patient and kind with all questions I had. Great customer service :) thank you!
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December 2023 by David Bertsch
Giving only three stars because of my bad expience with Brick-it’s third party shipping company. Took six days after initial delivery date to get me my product, after being told on three different occasions that I would receive shipment by end of day. Maria Lemes at Brick-it was very helpful in keeping up good communication throughout and following up until the end. As far as the product, have not started the install yet but everything seems intact!
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November 2023 by Ashley Ebersole
Sales team was great and very thorough!! Maria was patient and walked us through the process. They made everything very easy and got the samples to us to approve very quickly!! Definitely would recommend and will definitely use again for future projects!!! Thanks Maria (and James)!!!
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October 2023 by Christian RL
Maria at BrickIt was a huge help in dealing with a purchase, product swap and credit for said product swap. She was always patient, helpful and willing to do extra legwork to meet the demands of my boss. Thank you, Maria!
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September 2023 by ROBERT RINKER
Maria in customer service does an outstanding job. She is so professional, easy to talk to, well versed, and up to date on the status of her products, I figure she owns the place. She called me today to update me on my order. Once again, she was very professional, pleasant and concise. What a joy to deal with someone that cares so much about getting it right. The owner/manager of Brickit has a real jewel in Maria. She is top notch. As a small business owner, I sincerely appreciate Maria's commitment to excellence. Thank you Maria and Thank you to the person responsible for keeping her on the team!
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September 2023 by Jacob Hollister
Maria at Brick-It was incredibly helpful during our project. She worked with me to change materials to something local with a shorter lead time and go it way sooner. We ended up having a change and needed more material and she was on top of it. Great customer service and a fantastic product.
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September 2023 by jerry25a
Maria Lemes provided excellent service with Brick-it purchase.There were problems with whomever is responsible for getting correct item out the door to UPS and Fed-X. Fed-X didn't even scan the item till one day later. Maria had to take care of other people's mistake herself. She even drove a 50 lb box to Fed-X after work, so that i would get the correct item the next day, ground delivery.You need more people like Maria. Maybe she should supervise over whomever is responsible for getting correct item to Fed-X, UPS and making sure they scan item.
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September 2023 by Russell Cepko
We had a problem with the original cut brick, but they handled it with no questions asked and corrected the situation immediately. We highly recommend them!
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August 2023 by Jonathan Wride
Excellent customer service and product. This is my second time to order from Brick It and I could not be happier. Their product is great and very reasonably priced, but even more than that, their customer support is amazing. Amanda went above and beyond to help me and was very patient with all of my questions and changes. I will definitely use them again. Photos are of grill area I built and used Brick It thin bricks.
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July 2023 by James Heinlein
You won't get what you see on their sample boards. Instead of a white wash, it looks like someone dumped paint all over them, with excessive dripping on the faces. I had to scrub each brick in water to make it look like their display board. Also, instead of buying 10% for waste, you should buy 20% to compensate for the brick piece that are bowed like a banana and you'll be sold an extra 10% on top of that from their crooked salesman (even though you handed them the exact dimensions of your project to calculate). You'll be sold an exorbitant amount of pointing mortar as well and they won't take ANY returns, not a thing, even though their website states no returns on brick. I'd steer clear of this business. Tried them out first with a fireplace before spending tens of thousands of dollars on the front of my house and I'm glad I did...
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June 2023 by James H.
You won't get what you see on their sample boards. Instead of a white wash, it looks like someone dumped paint all over them, with excessive dripping on the faces. I had to scrub each brick in water to make it look like their display board. Also, instead of buying 10% for waste, you should buy 20% to compensate for the brick piece that are bowed like a banana and you'll be sold an extra 10% on top of that from their crooked salesman (even though you handed them the exact dimensions of your project to calculate). You'll be sold an exorbitant amount of pointing mortar as well and they won't take ANY returns, not a thing, even though their website states no returns on brick. I'd steer clear of this business. Tried them out first with a fireplace before spending tens of thousands of dollars on the front of my house and I'm glad I did...
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November 2022 by Paula Greene
Brick it's website is incredibly easy to navigate. We ordered 4 samples and chose Manganese Ironspot Smooth for our fireplace surround and backsplash, that receive rave reviews from everyone. The shipment arrived in record time and the service provided by Barbara and staff was simply first rate - friendly, responsive, timely and thoroughly professional .Thank you Brick it!!
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November 2022 by Naeem Kareem
I called Brick It to find an alternate product on a commercial project. lucky me, I got their superstar sales rep, Greg Newlands. I sent him few emails (bonused back) providing him with info for what we needed, he proposed full brick instead of thin brick. My email was blocked by theater server so I sent him two texts which he never replied to. I called him the next day, oh man! He was furious at me for texting him after his shift. Now, companies, when they say their employees go above and beyond, I guess this is what they mean. He never sent the specs but I was able to find that myself. Here we are, reaching out to this company, giving them an opportunity for product sale and an exposure to the architecture firm, instead of cooperation and gratitude, we are scorched for texting their sales rep after his shift. go figure....
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November 2022 by Jessy Varela
I highly recommend Brick it if you want to buy the best products in the industry. Oscar is extremely knowledgeable of all materials at the store and is always willing to answer all my questions. Brick it’s Customer Service is just the best.
