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July 2024 by Joshua Curry
You will never visit this garage without getting an upsell, and if you bring your car in for an inspection, they'll use the leverage of the inspection to try and force the issue. Recently brought my car in for an inspection and they insisted that the rotors were so bad from pitting that they absolutely needed to be replaced to pass. I do my own brakes, so I said no thanks, I'll do it and bring it back.
I opened up the caliper and golly, it sure seemed like it was ok. Plenty of life left on the pads, and the rotors, while ugly, were not warped or significantly thinned. I called the place back and said that I disagreed with their assessment and I'd prefer they just pass it; I'll replace the pads and rotors soon but not immediately.
The desk guy insisted that no, it definitely failed inspection, and they couldn't possibly pass it. Irritating.
But I'm an amateur mechanic so I bought the parts and asked my dad, who cut his teeth on air cooled VWs, to do the brake job with me to ensure that I wasn't just being arrogant. We popped it all out and sure enough, while the rotors did have some pitting, the pitting was not deep enough to cause structural concern; not even close, and there was probably half of the brake pads life left.
Prices these days and cars in general are expensive enough as it is without wasting good existing parts. After this experience, I won't be returning to this mechanic. And this is after spending over $1000 here in just the last 6 months. I wonder how how much of that $1000 actually needed to be spent.
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September 2023 by DarthShazbot
Helpful staff, got my in and out quick for my inspection. I'll be back for future repairs!
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March 2022 by Joseph Hufford
Honest mechanics are hard to find. Excellent service here, have recommended to friends and they have had similar results.
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December 2021 by Cyndi Cash
No longer JJ's Auto. Now Hagen's Automotive, this is a great place to take your vehicle. Friendly and professional service.
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December 2021 by John Gerko
Hagen auto deserves 10 stars
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September 2021 by J 'chrys
I tried to get a certain problem fixed at another repair shop in Rochester, and the sound and problem came back the next day.Hagen automotive looked my car over completely for any problems. They fixed that problem I had and found a couple other things to fix. They were honest, reliable, and communicative. And charged me a very reasonable price.
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June 2021 by Shelagh Launt
These guys are great! Car was repaired on time and in budget
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May 2021 by J 'Knel
I tried to get a certain problem fixed at another repair shop in Rochester, and the sound and problem came back the next day.Hagen automotive looked my car over completely for any problems. They fixed that problem I had and found a couple other things to fix. They were honest, reliable, and communicative. And charged me a very reasonable price.
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April 2021 by Michael Lewis
Good honest repair work at a reasonable rate.
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June 2020 by Cheryl Coleman
Ju is the best
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January 2020 by Cory Zuhlsdorf
Very friendly staff and fast service for oil changes.
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December 2018 by Tyler Schroeder
Received a broken part.
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December 2018 by Tyler S.
I received a broken part. I had an alternator replaced and the replaced one didn't even make it 90 miles. I had to get towed back to my apartment and get the part replaced the next day. The second shop also took far less time
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September 2018 by Kathy Kennedy
Very friendly and got our repair done quickly.. very reasonable rates
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September 2018 by Londi Smith
Always a pleasure.
