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March 2024 by Stephanie Incavo
Pep Boys's services are always priced reasonably. The staff are always friendly and helpful. On 2/29/24, I dropped my car off for a state inspection and oil change. I like the text option where you can download your vehicle report.Within a few minutes of downloading the report, a tech called me to go over repairs. They had all parts (tires, brakes) and had the work done same day. They have flexible hours and often have deals and coupons on their website. They reset my oil life and replaced the inspection sticker. My cars sounds 100% better. Very pleased ?
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February 2024 by Michael Taylor
Had an 1100 appointment for an inspection that I scheduled online. Was told there are others before me and it's first come first serve. Was told it would "be a while" because of only one tech. Should take customers with appointments before those walking in. I was told I should call first and the the online appointment just takes all appointments and doesn't manage them. Maybe they should look at all appointments not just those who call. Terrible customer service and poor excuses for delay in doing a simple inspection. Can only imagine how bad it would be if I actually needed tires or vehicle serviced.
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February 2024 by Dennis Palchefsky
Good job installing gas springs for tailgate. Downer was cost of which was very expensive. Next time I will get estimate before job is awarded. Things have changed at this PEP Boys location.
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February 2024 by Dean
Avoid this shop at all cost!! Very very dishonest staff!!
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February 2024 by Trevor Buchheit
Don't go here! The employees will threaten to not put your car together the right way so it will break while you're driving if they don't like your attitude! I will go anywhere else besides here to get work done to my vehicle now!
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January 2024 by David Oravec
Extremely long wait time for simple appointment.
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January 2024 by Maria Elena Rojas
Nice honest and friendly people they're not going to push you to buy something you don't need
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December 2023 by Joe Maloney
They were courteous and kept appointment time even though they were very busy did great job that's why I purchase my tires and get service there I always recommend them
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December 2023 by Ashley Davis
I had a appointment for 4:00pm. I called around 1pm and asked if I could add on a nys inspection with the 4 tires and alignment I was already scheduled for. The service manager was SO friendly and ensured it would be taken care of. When I dropped my vehicle off, I was met with exceptional customer service. Chris-the service manager was not only kind, but helpful and made everything easy. The phone kept ringing and he took the calls, placed on hold and still took care of me with a smile and friendly tone. When Chris called to let me know my vehicle was ready, he thanked me for my time, gave a short report and said I could come pick it up. Employees in busy environments seem to lack customer service, However Chris did not. He went above and beyond and made stressful, costly situations easy. I even noticed the way he was with the mechanics (kind,helpful) and I feel like he is a great role model and should be recognized. Thank you Chris for being kind and getting the job done! ~2020 Chevy equinox
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December 2023 by Anthony Sokolik
So tried to make an appointment about a week before Black Friday for tires to take advantage of the sale. They could not honor that appointment and we scheduled for a week or from there at 8 AM and prepaid for the tires. We also wanted an oil change, wheel alignment, and a check of the shocks because of the unusual wear on the tiresWe drop off the car the night before the appointment so they could look at it right at 8. After about 6.5 hours I had not heard anything so I called about the status. They said they saw it in the light with two tires off. When asked about the check of the shocks they seemed puzzled and then the master technician magically said they were fine. Maybe they are, or maybe they wanted us of the phone. Either way it was finally done.We stop by to pick it up later and the receipt shows no alignment and no report was provided. We asked for the report and the person why to hide in the bays hoping we'd leave. When we didn't they sent someone else out who gave is the report and ran away. The report was for an Acadia, but it was the wrong VIN, wrong model year, and wrong date of service. I can accept oversights being made, but it's so much worse to lie to me.Just not a great experience at all and I certainly wouldn't recommend this location to anyone.
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November 2023 by Joe Logan
Very infrequently do you have a car repair/maintenance experience that is frictionless. This was one of them. I had an inspection; and my car was ready in 45 minutes. No hassle, friendly, and efficient. Very good.
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November 2023 by charles cercone
This place is indescribably bad. They told me the reason the low tire pressure light was coming on is that I needed new tires. So I bought 4 from them. The light kept coming on. I brought the car in and had to wait 3.5 hours for them to tell me nothing was wrong. Just got the tires fixed at a mom and pop place near my house. Simple problem: Pep Boys put the tires on wrong. And they are supposed to be tire experts.Everyone in the waiting area was there for about 4 hours, some just getting tires rotated. They are incompetent and rude. Avoid this location like the plague
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November 2023 by Geoff Burke
Complete idiots working there. My girlfriend brought her car in to put her studded winter tires on. We stored them in the shed all summer long. They put them on but never checked the tire pressure and let her drive off with 15- 18 psi in all her tires. On two of the four tires, the studs were ruined because they were pushed out from driving on deflated tires. The only thing they offered was for us to buy a tire sealant off of Amazon which was $25. Did not take responsibility at all for them. Then when spring came and she went to put her summer tires back on. They put them on. She called me from work the next day which was 45 minutes away saying there was a loud rumbling sound. She was on the Thruway driving to work. I told her to have someone at work look at them. They said they never tightened the lug nuts. Two tires only had one lug nut tightened. They could have killed her. Complete morons working there. The only thing they offered from that was to check out her car to make sure there wasn't any damage that they created. Didn't care that they put her in danger again. The location on McKinley parkway in Blasdell, NY should be shut down. You shouldn't have these kind of idiots working on cars. And this is what they specialize in! I told her she's never going there again and I advise you not to go there either.
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October 2023 by Joseph Less
Great service. Brake issue while 400 miles from home. Made an appointment on line for the next morning, analysis within 10 minutes and fixed and on the road 1 hour after appointment time. Thanks for getting us back on the road.
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October 2023 by Eric
Bit of an issue where I ordered tires the night before online. The next day didn’t have them as they were on a different car. Had to go to 2 other stores to get the tires and come back to have them installed same day still. Didn’t mind the drive as long as I was still able to get them that day. I don’t blame them as I know inventory systems can be difficult. Andy was very kind and helpful. Recommend despite the issues.
