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February 2024 by Rayden Gregg
? They don’t answer their phoneeeee ?
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February 2024 by Selena Reyes
Black river post office is honestly a joke… I get A LOT of packages and every time they deliver, they have given me the wrong key 2x, delivered in the wrong mailbox 2x, gave me attitude 4x about my mail saying delivered but not, the big guy at the post office was even rude to an 88yr old older woman who couldn’t read her receipt but has a knitting business and hand knits for family, friends and customers, (I met her at the post office while I was looking for my missing packages) He ignored her 3x when she was in front of him when she asked if he can read it to her, he screamed it, and said “LIKE I SAID..” and shoved the receipt back in her face, (she’s expressed her same issues as I do) gives me attitudes about the issues I’ve had, I’ve gone to corporate and they told me to talk to the post master and the post master is just as bad. She’s not kind. So moral of the story, Fort Drum should do their own mail for housing.
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October 2023 by Rebecca Marin
Lazy delivery staff. I’ve been waiting for this delivery for awhile. I was home and they left an “first attempt” note on my garage. They were too lazy to come to the front door. We also have a ring camera so I would have seen that they were here.
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October 2023 by Conner Z
Stated that they were closed from 11-12 for lunch but the window still wasn’t open by 12:15
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October 2023 by brittney Cirillo
Love that I complain that the driver was turning around in my lawn and to please stop and she was digging up dirt. So now they just leave packages in the middle of my driveway so they can potentially ran over. When I call to discuss this I just get told oh I’ll talk to the driver.
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October 2023 by Becky
Rude..rude..rude! They absolutely refuse to deliver packages if my neighbors dogs are outside! When questioned, they simply shrug their shoulders! Constantly missing mail, getting others' mail! Terrible customer service!
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August 2023 by H
Good luck if your package comes thru this location. Packages won’t arrive and employees could care less.
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August 2023 by Nicole Albro
I don’t know where the previous front end clerk went, but I miss her dearly!! This new middle aged man with the glasses has the worst temperament, and I’ve caught him on at least three occasions visibly roll his eyes or scoff at me when bringing in pre-paid packages to drop off for my business. When your customers intentionally use other post offices to avoid an employee I think it’s time to re-evaluate that employee.
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March 2023 by sarah st
I receive bi weekly deliveries and the driver always bring it to the door. Today the driver left the box 2 feet away from being undercover from the rain. Why? The box was completely soaked through.
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January 2023 by Matthew Merritt
Respect my right to record there but there still missing the poster 7. That’s against federal law
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December 2022 by Mary Caldwell
To whomever went out of their way to deliver my mail on 22Nov22. Thank you so much! I know how hard you work and of course underappreciated. Be safe and hope you have a great Thanksgiving.
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December 2022 by Wayne Schepers
Had a package get delayed, These folks went out of there way to get it to me. Very impressed with the service here.
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March 2022 by D. Wagner
This post office has employees with the most horrible attitudes. They are incompetent, lazy, negligent, sensitive to criticism, unprofessional, petty, and have superiority complexes. I wish the Great Bend Post Office was responsible for delivering mail on Fort Drum. Black River is absolute garbage.
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February 2022 by Famventures
Constantly marking my mail undeliverable for absolutely no reason. I should not have to come pick it up from the post office when they drive right by my house everyday.
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January 2022 by Emily Martin
Mail has been sitting in our neighbor cluster box for a week now and they keep saying they dropped off the key but they haven't.
