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April 2024 by Amanda Follette
U-Save is absolutely amazing. Honestly some of the best people I've delt with in a long time. They were on top of everything, and did what they said they would, I couldn't be happier with my decision in calling them to tow my vehicle. Their understanding, kindness, concern and care is above and beyond what you see these days ( very refreshing) I can not thank them enough for everything they did and they way they took care of my vehicle while they had it. Not that i want to need a tow company again i mean who does right, but if I do I will 100% call U-Save!!!
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March 2024 by Mikayla Rusnak
Cash payment only
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February 2024 by Alan Rowe
Worse Car Rental company they try to rip you off if you rent from them check the car over before leaving the lot they try to get you for damages that you didn't do If I was able to rate 0 stars I would
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February 2024 by Victor
A tow truck company called "U•Save Towing & Recovery were trying to force me to pay a huge amount of money without a good reason, to release my truck from there yard. Not wanting to collaborate with me with a reasonable price, and not wanting to give me back my tractor trailer.My insurance was contacted about the situation and were willing to cover half of the expenses, emphasizing the reasonability of their offer, but the towing company was still unwilling to cooperative ,leaving me with an unresolved and financially burdensome situation.Unbelievable experience never again.
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February 2024 by Shari Labuz
Very friendly very prompt they came when I called and did the job.
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January 2024 by Craig L.
Marissa and Jeff are the 2 most disrespectful people I have delt with in some time ,I was inky there to pick up a impounded car fir a company, I would never recommend this company ,I was yeld at and the keys were thrown at me ,very un professional
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January 2024 by Antonio Alcantara
Was profiled by the receptionist and accused of trying to commiting a fraudulent act because I called about information on renting a car for my wife. The reason my wife didn't call is because she's not allowed while working . This affected the car of my autistic son and we had to go rent a u haul van so my wife could get to work! How humiliating that was to her and our family!
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December 2023 by David Crooks
Tow service that doesn’t tow EVs…go figure…another reason to vote republicanThanks for no help
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November 2023 by Laurent Karim Béland
The U-Save team really pulled through for us. After hitting a deer 200 miles from home and a baby on board, they were extremely patient and helpful helping us get back on the road,
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October 2023 by Undefined Silver
I had my first flat ever in my life. I have roadside assistance so they called U-Save Towing and Recovery and they accepted the call. U-Save called me within minutes. That was great. I spoke to the driver, I wasn't sure where I was and if your ever in the Southern Tier, the exits on 86 are miles apart. I finally figured out where I was and he kind of knew. It would have been hard to miss. He told me he would be there in 35-40 minutes. (He would have been finished before I wrote this review) Then I received a call from my roadside provider asking if I canceled my service call?? Come to find out U-Save canceled the service call and never bothered to call me back to inform me they canceled. Now I'm waiting another 2 hours for someone else to help. I don't care what service you decide to provide, customer service goes a long way. Just a call back to let me know would have given you 5 stars. This is garbage. I called him back and the driver sent me to voicemail. He knew it was a trash move. Good advise, don't use U-Save. I would rather push my car.
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October 2023 by Linda C.
Horrible experience, got my car towed on a Saturday and they were not open till Monday. Then I got charged a service fee of $300 ish around each day when I could not even pick it up. The total was $700 which is absolutely ridiculous. never go here
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August 2023 by Cathy Dockter
Fast. Friendly. Knowledgeable. Affordable. Quality!!Our 2-axel fifth wheel had a wheel literally shear off while driving on I-81. There was no way to attach our spare. Because all the weight on that side now rested on one tire, it was too dangerous to tow as is, yet too tall to put on a flatbed. AAA said, “Sorry, have a nice day!”U-Save literally saved us! Jones figured out how to balance the weight on the good axel, and we slowly rolled to their repair shop. Jones had us back on the road by 4 pm the next day. When we saw the bill, it was so much lower than we feared.Jones is our personal angel! Seriously!!Everyone at U-Save was easy to talk to and prioritized our needs. We can’t compliment them enough!!!!
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August 2023 by Julie S. Tibbitt
Quick and professional. Would use them again 100% but not planning on getting a flat tire again.
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May 2023 by Tara Lynn
Had a roadside assistance claim, needed to update where I was going last minute... The tow truck dude was super friendly and helpful, they were able to change it, connect with my insurance so I didn't have to worry and got me on my way :) very positive experience during a not so positive time lol
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May 2023 by Nicole Burton
One star is over rated. Would not take a credit card number for payment that I authorized employees to use. This has only made an unfortunate issue worse causing future tow bills. Management refused to contact me to make an attempt to handle an alternative method of payment.
