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October 2024 by Mark Nichols
Fast, easy, convenient, and reliable pricing!
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October 2024 by Angel Sing
Quick, reliable and excellent service. I would highly recommend my driver Diven 5 STARS ✨
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October 2024 by Ed
Bait and switched priced me for an additional $300 one day prior to pickup. Avoid.
Was advised to book about a month early, and got a firm quote on my destination.
Received several emails and texts along the way that they were on schedule. Nice touch, I thought.
On Friday before my Monday pickup, received a call from dispatch telling me they had the carrier booked and I'd receive a call from the driver on Monday.
Added that my price went up 25%, or $300, because it was the "best they could do".
Of course I told them I had their firm quote in several comms, etc, but I was also on a flight so I was stuck when they told me nothing else could be done.
They played me, hope it doesn't happen to you. Make sure you have a contracted quote with a not-to-exceed number.
I have used two other brokers to ship cars on different routes, with no problem. Won't use Roadrunner next time.
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September 2024 by Hamilton Underwood
Driver was great in handling pick up and vehicle arrived a day early
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September 2024 by Kevin Jones
I called and reserved a pick up date for my daughter and her husband’s vehicle to get shipped back to California because he was coming back from the deployment. I told the representative that it had to be on a specific date because they had already booked their flight to go back to California when he got back to NC. I never got the call for the pick up window so I called the dispatch and the dispatch gave me a time and also gave with the driver‘s cell phone number. The dispatcher told me one thing and then I called the driver and he told me something totally opposite. Long story short the driver showed up 24 hours later and the entire time I was communicating with him he was very rude and disrespectful. When the car got dropped off, the key fob was damaged. It looked as if someone took a screwdriver or a pen and dug out the lock and the unlock button. There was also white tape residue all over the car. I had my daughter submit the claims form and one of the claims representative responded back stating that they did not get the required documents, such as pictures as well as quotes to replace the fob. I have called numerous times and still have not heard anything back. Needless to say, pictures were taken when the keys was given to the driver which showed no damages to the key fob. Pictures as well as quotes for the key fob was sent with the claim and the agent responded saying they did not get any documentation. Overall, the service is terrible and I would not recommend this company to my worst enemy.
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September 2024 by Bill Caton
Great communication/updates. Delivery was not just on-time, but a little early. Price was fairfor the work done.
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September 2024 by Enriquez Moises
Wanted to add over $500 from the quote that they gave me and proceeded to cancel my booking when I said I would wait for a cheaper price and not ship unless the price was closer to the quote
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September 2024 by Ricky Highland
A fantastic experience! I was able to have the car picked up and delivered the same day! My driver Ivan was amazingly patient and let me take me time as I collected the car. Would absolutely recommend to anyone, and will use again.
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September 2024 by Kamryn Gerrior
It was the easiest process and they were available next day. Great experience, would do it again!
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September 2024 by katrina Williams
I had a wonderful experience with Roadrunner. They kept in touch with me and let me know everything that was going on with my vehicle throughout the process. I got emails as well as phone calls about each process as well as a quick delivery at a reasonable price with no issues. I would recommend Roadrunner great service!
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September 2024 by SAROJ MOHANTY
Vehicle was transported flawlessly. They allowed me to change the pickup dates twice, without any issues. Recommend them to anyone looking to have their cars transported.
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September 2024 by Terry Griffin
Total bait and switch. Would never recommend this shifty company to anyone.
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September 2024 by Brianna West
I am planning on moving in a few years so I got a quote for how much it would cost to move my car from California to Oregon through their website. I called to cancel the service (even though none was formally scheduled) and when I mentioned to the representative that I’d like to cancel the service they hung up on me. I called the number in the email they sent several times a week and he did not answer. I left a voicemail explaining my quote was for research only, but I still don’t know if they took me off their client list. Very rude representatives, do not recommend.
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September 2024 by steve miller
Excellent service with our cross-country (Florida to California) vehicle shipping. Pickup and delivery times were as notified via email message and phone call. Very careful handling of the loading and unloading of our vehicle. Absolutely no damage. The drivers were very courteous and efficient. We will definitely use RoadRunner Auto Transport if we have another need for auto transport.
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September 2024 by Carlos Garrido
I had my car transported to Florida from California. I’d read all the horror stories about bait and switch pricing with transport companies. However, RoadRunner was easy to set up an appointment, the price was the price, car was picked up and delivered as stated, and driver kept me informed. It was a great experience. Do your homework, but highly recommend this company.
