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May 2024 by Karen A
They were fabulous back when they were Sitron Hammel but since becoming Optum they are terrible - I cannot even get my records from them
So sad
After going to them for decades - I now will be looking for a new place
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January 2024 by P J
Different since Optum merge. Cold personnel now.
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September 2023 by Stephanie Kask
As an Optum patient, I went to Optum Radiology for a mammogram and sonogram last year. The service has been billed as an out-of-network provider because they are called Caremount Medical now and not in my Medicare network. I have been calling and emailing for almost a year with no resolution to this problem. If I ask for a call back, my phone rings once then disconnects. Have left very detailed information to customer service via email and have not received a response that addresses the issue. I will never return to this place. The most horrible patient relations imaginable. Would give zero stars if I could. Shame on them!
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September 2023 by Maureen Bollinger
Cat scan was done on 8/25/23 as of 8/29/23 still not read by doctor. I find this very poor timing for results. Especially if it turned out to be an emergency. I do not recommend this place.
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September 2023 by Nancy Schreiber
I had an MRI at this facility recently.
It was a great experience from all standpoints:
The facility is new, bright, clean and most important, the equipment is state-of the-art. I am a physician, and I find it reassuring that one doesn't have to worry that another radiology office might have better or newer equipment.
The front desk staff is very friendly and helpful and took me in promptly for the exam.
The tech who did my MRI, David , was excellent- he was professional and very skilled. He explained everything to me, answered all of my questions, and put me at ease for the exam (for which I was rather nervous).
Overall, I highly recommend this office for it's excellent staff and state-of-the-art equipment.
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September 2023 by Edina Botau
The worst with scheduling and wait time upon arrival. Choose another place and save yourself the stress!
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September 2023 by Victoria
Dina is an amazing Mammo tech.. She is very skilled, sweet, and always professional.
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June 2023 by Matt
They have been atrocious to work with and have cancelled my appointment 3 times in a row. Incredibly frustrating and I'll be going elsewhere instead.
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April 2023 by Iris Hamilton
Since the new company has taken over it's very robotic And cold they don't care about the patients They're just doing their job and getting you out of the way They act like they're doing you a favor terrible Icoolplace
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April 2023 by Gregory A.
This place is awesome. They are caring, prompt and very efficient. I usually get my results from my doctor before I get home from the exam. How great is that! This is the only place I go for MRIs!
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March 2023 by Grace Palm
Since Sitron Hammill became Optum it has turned in to a Nightmare!! Last three appointments a problem occurred each time Yesterday after a 2 hour wait (with a 7 hour fasting no food no water) I was informed the machine was down. If I hadn’t started asking what delay was I would never been informed and left waiting even longer. Will definitely Not be scheduling any more tests, screenings or procedure there
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January 2023 by S G.
Absolutely horrific experience trying to schedule my yearly scans which one of my doctors wanted earlier this year. The incompetent, rude representative kept insisting I could not get my scans earlier than 1 year from the last one. I have a prescription AND my insurance pays wellness visits on a calendar year basis if it is a different year than the last AND my doctor wants it earlier (medically necessary). She was unprofessional, had no knowledge and did not care or listen. She was a true witch. IF this in any indication of the staff, I dodged a bullet.
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December 2022 by Janice Carter
Zero stars for this incompetent facility! Go elsewhere!!! They asked me to return for a follow to a mammogram then took 22 days to give me the results. I called several times trying to obtain the results and so did my doctor. My appointment was on November 17th and they didn't send the results until December 9th. Very unprofessional, incompetent, uncaring, and inconsiderate, to make someone wait so long.
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December 2022 by Roseann Archipolo
If I could give zero stars I would. Last year I had a bit of a wait getting someone to answer the phone to make a mammography appt but I thought they were a little busy. I have been a patient of Sitron Hamel for 28 years and this year it's like pulling teeth to get an appt. You call and can't get through and are told they will put you in the que and you will get a call back. They never call back. Pro Health stinks. I will be taking my business to Zwanger Persiri where they treat a patient with respect..
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December 2022 by Judith ElSherbini
Great facility and technicians, but the phone service is not working for this place. Waited on a call for an hour and 20 minutes, finally gave up and requested a call back. Not great for this facility. Not great at all.... very disappointing.
