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November 2023 by Sheya Rub
Stay Away!!Extremely Rude sales peopleWho speak extremely unprofessionalThey told me right out I’m not willing to do business with you unless you are willing to pay way above MSRPYou can go to GMC in Atlantic city NJ, Pa, Massachusetts or Connecticut you will get much better dealsA nice few $1000s below MSRPThese guys are Theif’sThere is no shortageThey are trying to play and fool you
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October 2023 by Thomas Weibrecht
4 weeks after I brought in my vehicle because of an oil leak, I was told the vehicle needed a new engine. This would be the 3rd. I bought this vehicle with the understanding, confirmed in writing, that there was a warranty on the engine. During the 5th week, I was informed that the warranty would not be honored, but as a show of "customer loyalty", 20% of the cost of an $ 8,000 engine would be contributed. Furthermore, a storage charge would be incurred, as well as the discontinuation of a dealer loaner effective 28 days, resulting in further costs. Reluctantly, in order to avoid LITIGATION, I agreed to lease a new vehicle. From that point, everything went as would be expected. Unfortunately, now, every time I enter my new vehicle, I re-live an unpleasant experience. I hope going forward, as my vehicle is serviced, my feeling of unpleasantness will diminish.
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October 2023 by Steve Barney
Was able to talk to the mechanic that is working on my car issues. We were able to communicate in detail what was happening and that made me feel confident that the work would be done the right way.
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August 2023 by Gwyneth Edmunds Mulligan
David and Luke made the purchasing process so simple and painless. David listened to what I was looking for in a new car and found an in-stock model that was perfect. Luke explained the payments, warranties, and options in language that was clear and easy to understand. Would highly recommend Vail Buick GMC.
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August 2023 by Ron David
I just want to say the Luke in the service department is a great help. Super polite and friendly as well as extremely knowledgeable. I am grateful for his excellent service. Thank you Luke
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June 2023 by BMW M240
Extraordinarily dishonest service representative.Brought my car to Vail GMC to have a sensor replaced that GMC acknowledges is defective. The special coverage for the sensor has lapsed so I was replacing it out of pocket.The service department tried to pull a fast one.They told me that a wiring harness needed to be replaced as there was corrosion on the connecting plug.We know for a fact that our regular mechanic covered the plug with tape when he found the problem.I asked the dealership for a video or a picture. Instead of showing me a clear picture of the corrosion, they put new electrical tape on the part after the fact, filled it with water, and made a fake video of water coming out of the connector!!Hard to believe .It’s clear that the tape they put on was done after the initial inspection. The corrosion on the plug is minimal and no reason why you couldn’t be cleaned.Also tried to sell me tires when there is still considerable life left on the tires.When we pointed out the spurious video and the fraud, after a long conversation we got an apology.Took the car back from them at the end of the day, and will not let them touch it.They pray on those who are not aware and not able to see past subterfuge and protect themselves.I never write online reviews, but this was so egregious and obvious I felt obligated to try to help others.Be careful these people are slick.
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June 2023 by Ian McClure
Denise and Luke were absolutely amazing in helping my husband and I purchase our Yukon XL! The entire process was quick and smooth! I highly recommend Vail GMC! They will even deliver out of state, don’t hesitate to contact them!
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June 2023 by Ekrem Gashi
From walking in, to driving away with a new car we were treated as if we were family. They were understanding of my needs and absolute gentleman throughout. Would highly recommend this dealership as a wh
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June 2023 by susan bambace
Everyone was so helpful my first experience getting a car on my own . Lawrence Parisi was so helpful and made me feel comfortable . Also my salesman was very nice and informative and patient . Also the financial gentleman was patient and helpful. . I will be back to release
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May 2023 by Giovanni Campanelli
As a current GMC owner, I called today to speak to a sales person and Dave did not care much to help me over the phone! He said you need to come in person. I have never seen someone not eager to help, especially a loyal GM customer. Very sad!
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April 2023 by Donna Casarella
What a wonderful experience! Carl and Luke are the best! I would absolutely come back here and recommend this dealership to anyone! They are honest and got me a great deal!!
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April 2023 by Julie Olafsson
My GMC 2017 Yukon Denali had an issue with the front differential that was covered under GMC's Certified Pre-Owned Warranty and Vail GMC refused to fix it.While I was out of town my transmission began making a loud whirling noise that sounded like it was in the wrong gear. I immediately took it to the local GMC dealer there who found shards of metal in my fluid from a broken wheel bearing. Unfortunately, I could not have them fix it because the repair would take several days and I needed to get back home. When I returned home, I drove to Vail GMC, I explained the situation in detail to Tracy in service department and I even provided her with the receipt from the other GMC dealer explaining the issue. She acknowledged that this was a common issue with this SUV and she confirmed it was under warranty so we made an appointment to have it repaired 2 days later. I dropped the car off the night before the appointment since it was at 9:00AM and it is over 30 minutes from my house. The next morning, they called at 9:30 said my car was ready and stated there was nothing wrong with my transmission. After several phone calls over 3 days, Tracy in the service department claimed that she could not take the word of the other GMC dealer and that their service technician and transmission specialist both drove the car and did not hear the noise, (which was actually loud enough to hear over the radio) and said they would not be inspecting the transmission or doing any further diagnostics on it. She was very rude and said there was nothing wrong with my transmission and that I needed to come pick up my car. When I showed up to get my car, she continued to be rude and dismissive. I suspect they did not want to do this large repair because it was a warranty issue and they would not be fully reimbursed by GMC. I did subsequently take it to another dealer and they reconfirmed that the front differential had extensive damage and repaired it.
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April 2023 by Reed Montgelas
Don’t use the service center. Dropped my truck off for a recall issue with the headlights, asked for oil change, tire rotation, and fix a panel that popped out on the interior of the car.When I picked up my car they said everything was good to go. Problem is they didn’t fix the recall issue with the lights, refused to do a tire rotation, and didn’t fix the popped panel. The only thing they did was change the oil and pretty sure they brought it to a gas station down the street to do it.I also ordered a part for my truck before I left that day, they said they’d have it in a few weeks and would call me but I never heard from them again.Save yourself some time and go to a shop where they’ll actually help you.
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April 2023 by Darianny De Leon Gonzalez
Great costumer service, just didn’t have what I’m looking for.
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