-
August 2024 by Juan Jose Trujillo Macias
On August 19th, I visited the dealership to lease a GMC Denali 1500. The sales representative was professional and courteous, which I appreciated, especially given my limited English. However, the treatment from the finance manager was unsatisfactory. I was offended when he claimed that my Social Security number was invalid, something I've never encountered before. Despite having purchased a new vehicle from another dealership six months ago, the finance manager dismissed my information and even interrupted and discredited the sales representative, who was confident that my Social Security number was acceptable. I am now at another GMC dealership (White Plains, NY) signing my lease with the same Social Security number. I recommend avoiding discrimination based on appearance or language, as this experience led me to finalize my purchase elsewhere. Unfortunately, they lost both a customer and a sale.
-
August 2024 by Ernie Daze
Great service always make me feel like family
-
July 2024 by Elizabeth Dieter
As always a great experience. My car was done in no time. The staff is so nice!
-
July 2024 by Stephanie Civitano
Not only was my car taken exactly at my appointment time, but the process was completed quickly and efficiently. Plus, the people in the service department are so pleasant and helpful I wouldn't take my car anywhere else!
-
June 2024 by George Dimitratos
They were very quick to solve my problem, and very professional..
-
May 2024 by Joann Jackson
The whole staff at Vail Buick in Bedford NY are a pleasure to work with.
-
April 2024 by Vin Bx
Alex responded to giving a -5 stars since the 2022 gmc sitting in your lot for 2 months effected his ability to work and commute. My gmc elevation which sat in the lot for service was unfortunately not serviced in time. We dropped the truck off by tow truck on Jan 3 and we were finally called for picking it up on March 6th. Two months of no communication and no vehicle ehich affected our business (since it is a work vehicle). Devon was a gentlemen in explaining the status of the service. But, the woman who works at the service dept (never took her name since she always abruptly hung up prematurely) should be replaced as a sevice rep. The worst communication ever and she speaks with an attitude. Hope I never have to do business with them again. Sad to have to write this review since several years back with my Hummer being servicer this dept was amazing to work with.
Just to clarify. My name is Vincens Gjonaj when you look me up. Hope you can get your service dept back to par at best.
-
April 2024 by Ollie Bartholomew
Just outstanding. Where to begin - I am at a loss for the right superlative to best describe VBGMC. Denise, my sales rep, is best in class. Eminently friendly and just an enormous pleasure to work with. Thanks also for Luke for a smooth sales transaction and great advice. Lastly to Larry, who runs the dealership, a class act and thoroughly looked after me. They did quite literally everything in their power to make my experience a special one and I am proud to be a customer for life at this point. Look no further - this is your GMC dealership of choice in the NY metropolitan area.
-
April 2024 by Robert Shlesinger
Professional staff
-
April 2024 by Maria Ojito
Very good, dropped off my car and they worked on it and I picked it up when it was done
-
March 2024 by Limitless Golden Construction
Good attention, excellent service.
-
March 2024 by Alex Kocovic
I wish I could give -5 stars, who do these people think they are? horrendous at communication, horrendous at management, my cars been sitting there and has not been touched for 7 weeks now. I am disgusted with the dealership and wont be bringing my car or purchasing another car from there again.
-
March 2024 by Carolyn DePaolo
I’m always able to book my appointment at my convenience, and there’s always an email or text confirmation. I’m always greeted nicely and professionally. And I appreciate the timely and efficient work. Vail is a terrific dealership
-
March 2024 by John Louis
Promt service, great attitude, Devin is wonderful
-
March 2024 by Michael Billington
Tracy was great did what she said she would do great job thank you
