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April 2023 by theresa i.
Was searching for a type R honda and found it online at Mt Kisco Honda. Spoke with Pete Leahy and scheduled appointment to see. Was even better in person than online. Peter was incredibly knowledgeable responsive and helpful. We put deposit on it and drove away on Monday with it. Quick process and explained the car and options with us. Highly recommend buying from Mt Kisco Honda and Pete in particular! Great job.
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January 2023 by Christopher C.
We are in there, I have a quote/multipoint bs inspection, receipt and everything to prove it. I want nothing to do with you heartless savages.
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September 2022 by Jessica C.
For the love of God, do NOT bring your car here for service. They are incompetent at best; but really just outright scammers. Mine is not the only horror story out there...
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May 2022 by Geoffrey P.
Recently purchased a 2021 Accord Sport 2.0 at Mt Kisco Honda, and thought I'd give their service department a try. I did receive a few free oil changes so might as well use them. ToniAnn Delano greeted me and got me checked in and informed me that it wouldn't take long for an oil change and tire rotation for my car. I decided to dodge the customer area and just walk around outside and eyeball Acuras and Hondas on the lot. True to her word, Toni's estimate was right - I see my wheels rolling out and parked at the service door. I head on in, where Tony goes over the paperwork and highlights all the checks that were done. All set, I head to the door. She's a gem. Wait - wheres the car Toni? "Oh they just took it to get washed." But - its sparkling clean? - it was detailed yesterday? I see the car wash area, and walk on over to see just what's being done with my new car ( neverrrrrrrrr been in a car wash). One of the service reception staff is just pulling it out of the wash, and two other guys are there ( Wash Repair Men I think) and pointing to the side of the car saying "oh that's horrible - go put it back in and wash it again" So there it goes back in for a second was cycle. Finally, the staffer pulls it out of the bay, drives it over to the service dept door, dripping wet and indicates it clean so here ya go - and take care. Now I'm wondering - what are they cleaning my car for exactly?? One look and I see it - grease. Grease on the hood, the mirror, the fender, the door, and the drivers' window. The car wash did nothing to remove it. I almost pulled out and left but instead, I walked back into the Service Department entrance and asked " Do you guys have any window cleaner and a rag I can use please?" Right there on his desk, in plain view, was the cleaner and a rag, and he didnt even use it - I had to remove the grease myself right there in the lot while he and others watched. I really shot him a look when I returned the cleaner. I was thinking in my head " Really bro? You knew that grease was there, it didnt come off and you still handed me the car greasy and dripping wet?" UGH. Needless to say, but on a brand new car - this was pretty annoying as it really reflected a "we don't give a crap about the mess from the shop and we certainly dont want to put in any effort to clean it up. " I did call ToriAnn later in the day to say thank you to her for her great work , but look - I'm TRYING to like Mt Kisco Honda - but so far - the car purchase was $2K over sticker, sold to me by the grumpiest saleman I have ever met, and upon delivery, a nice scratch in the door was noticed the morning after I drove it home in the dark. Mt Kisco sales denied everything about the scratch - I was floored. Now - The service Department is proving to be equally challenging! How sad. Please know that I'm not just some bitchy a** customer who loves to complain and has an axe to grind. I'm not THAT guy really! But Management at Mt Kisco Honda - this is for you - your entire place - from Sales to Service - is reflecting a really noticeable level of indifference and its NOT helping with Customer Satisfaction. Throwing out the rest of my free oil changes and saving my new car and myself a lot of heartache and damage.
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April 2022 by Daniel Seymour
we needed new tires for our Accord touringafter shopping around for pricing found out that my kisco honda offered the best pricethis was followed up by an awesome service departmentYvonne was an absolute joy to work withif you own a honda don’t go anywhere else
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January 2022 by David Abrevaya
Not so great customer service, helpful or friendly. It's already dreadfully expensive to deal with vehicles in the first place... So if the customers are paying good money for their products why not be nice? Hopefully I'll never need to visit this shop again.
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September 2021 by Maria V.
No No, Because every time I take my car in for a recall to Mount Kisco Honda, the technicians Working on my car screw something up in it and then try to say that it was there!? Sorry I reported them and I did not pay for the damage that they did to my car they fixed it I will not be going back to them ever again.And the nasty it's all different staff at this particular location. I had so much confidence before coming here and bringing my car I take very good care of my car as I'm meticulous because I like to run them till they can't run anymore I had a 96 Honda accord but I always had maintenance at the Honda in Rockland county until up in 2013 when it finally went I donated it and then I bought a 2013 Honda accord, that hardly has any mileage on it so to bring it in for a recall and then have them tell me that there's all these things wrong with it BS I made very sure that they replaced and fixed everything that the damage without charging me. I will not be bringing any of my Vehicles here ever again. And I probably won't be purchasing any Honda Vehicles again. And not at this location that's for sure. So if you decide to go here for maintenance or to have a recall repaired you better make sure that everything in your car and you let them know there was nothing wrong with it when you brought it in and it better come out the same way. Good luck.
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July 2021 by Angel Oliveras
I come here from Manhattan for oil changes and tire rotation on a 2016 Honda Odyssey. no appointment needed, come in and they take care of it. they are professional, courteous and take care of their customers. coming here for 2 years, never an issue. I would highly recommend this place to anyone who wants to have an oil change without the hassle of making an appointment just for a simple oil change.
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May 2021 by Ji L.
Guess I should have looked here before scheduling service. Terrible attitudes, upselling, disorganized. Strangely they were unable to rotate the tires because they couldn't find the wheel lock key; most dealerships have master sets.
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May 2021 by Kathy A.
Last week I went through the car wash, my windshield wipes went on automatically so it messed up my wipers, I was getting ready to go out of town so I drove down the street to Honda Mt Kisco. I explained I was getting ready to go away so I needed them fixed ASAP, the lady behind the counter explained they did not have the part and would order to be in the next morning. The next morning I called and was told the part did not come in. I asked could you please call your sister dealer, in Greenwich? I was told no!! I said well when the part comes in can you call me to set up a time to get it fixed? She said Yes. Over a week later I have not heard from anyone at Mt Kisco Honda I called Honda of Greenwich, John in SALES picked up the phone, he asked when was I leaving I said this AM and told him my fear of driving 3 hrs without windshield wipers. He said call me when you are on your way, that he would figure something out. I did call him, when I pulled into the sales lot, John and another man came out with wipers within minutes they accessed the problem that it needed a new motor. John took the motor off the show room car and had it placed in my car and they worked!!!! I was able to go on my planned trip. I offered to buy the men lunch but they declined I was so very grateful that they helped me out in such a pinch. It makes me sad that I can't use the service dept at Mt Kisco honda which is so close to me and around the corner from my job, the service depts customer service people are terrible. Thank you to John and his coworkers who fixed my car!!!! Honda. @hondacustservice @hondamtkisco @hondagreenwich @hondacustserv
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April 2021 by Jason G.
I generally don't leave reviews, but these guys earned it. I bought a used Honda accord from Mt. Kisco. I was coming from out of state, so it was quite a trip to go pick up the car, and I was driving out based on online photos and conversations alone. Needless to say I was nervous about a bait-and-switch. However the team at Mt. Kisco, particularly Brian Galper, were consummate professionals. The car was in great shape, and even better than I expected. They did a fantastic job of getting it ready for me, and the purchase process was smooth and transparent - everyone throughout the process was helpful. It's been a few weeks, and the car is awesome. I always buy used cars (personally don't like buying brand new, as I think you get more bang for the buck with a recently used car) - and this was the best buying experience I've had over 4 car purchases. Hence the review.
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April 2021 by Mark D.
I was recently reminded why, despite having owned Honda's for over 20 year, and this dealership being the one I live closer to, I have never bought from them. Unresponsive, rude, and condescending are a few words that come to mind. It's the epitome of the stereotype of car salespeople. There are far more customer-friendly dealerships in the area. I guess business is so good, they just don't care.
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March 2021 by Danica R.
This was the easiest car buying experience I have ever had. I highly recommend Mount Kisco Honda. They were able to have all things processed ahead of time to reduce the time in the dealer. No pressure from anyone and great guidance. Will be a returning customer.
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January 2021 by Noreen L V.
I try not to leave negative feedback, especially during Covid, but I had a bad experience here recently. My mom has purchased two cars, and I bought my car from here as well, and am happy with that department and the people who are in the dealership part, but the service area is a different story. Recently, both my headlights went out at the same time. I was told by friends that it was odd and may be a short. I got an oil change here a week ago and made another appointment to see if my headlights needed to be replaced. The lady said it would be 140$ for a diagnosis. I asked if they would be willing to see if my headlights were bad and replace them if necessary without having to pay 140$ for diagnostics. First, when asked how much new headlights would be if i needed them, she said, 'I don't know'. Then after waiting over an hour, the lady walked by me and quickly stated that she 'didn't know what I was talking about, my headlights were fine and that I could go get my car out front'. with no explanation or paperwork i was sent away. Later that evening I discovered that my headlights were still not functioning. So i wasted my time and need to wait until my next day off to address the issue and just deal with no headlights. I left a voicemail for the service manager, and have not received a call back, its been 4 days. Just super unhelpful. Wish i went somewhere else. I don't even know what was checked because she didn't take the time to explain it to me. I'm just done with unkind/unhelpful/rude people.. Not cool.
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August 2020 by Ramon R.
The service department at Mt. Kisco Honda is terrible. I was just there this morning. The front desk manager is a complete a******* He is rude, obnoxious and lacks customer service. I will never shop or have my car service at this location ever again. I'll make sure my friends and family stay away as well.
