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October 2023 by Raff Vella
Mo was great to work with in my new car!!! All the staff was great!!! smooth transaction! They even put the big red bow on my car for when i picked it up!!!
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October 2023 by Jodi Beller
If you are looking for an Acura, look no further than the dealership in Bedford Hills. Al (and Eddie) are so great to work with! Sweet, kind and very professional!
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October 2023 by Quimbeaux V.
Manager Ed calls me after I agreed to MSRP for a new Integra with a senior salesperson. Presumably Manager Ed was supposed to be the heavy-hitting "closer", instead he turned out to be a babbling mess calling for me to spend $2500++ on "accessories" in order to "get the car". This is exactly why people dislike the car buying process. Bait/switch, crude tactics, false exclusivity, more. Even before agreeing to a price it was hard to get the salesperson to provide any information in a timely fashion. Acura is a decent brand with a good reputation. It's shameful a local customer, with a local dealer, has to endure what this dealership has to offer. Go elsewhere. Soon, Manager Ed will be begging for you to come back. Below MSRP.
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August 2023 by Karey Lombardo
It is always a pleasure working with the team at Acura of Bedford Hills. I am on my fourth MDX from the dealership. Ed Serino, the General Manager, goes above and beyond for his customers and the price is always great. John Redmond is honest, professional and makes the car-buying experience easy. I highly recommend this dealership. Thank you again!
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June 2023 by Nick pinnetti
I bought a 2018 Acura TLX outright less than a year ago. I brought the car in for a simple inspection to have the tires rotated, and the automatic braking system reset as the light was on the dash. They did not pass the inspection and tried to hit me with a $2700 bill for many unnecessary things. They wanted to replace all the brake pads and rotors flush the brake fluid Flush the transmission fluid. One of my rear tail lights had a crack in it but the bulbs are still working and they wouldn’t pass the car based on that and wanted to charge me $700 to change it. Take your car elsewhere for service. I only took it here because of the automatic braking light.I do most of the work on the car myself like changing the oil and brake service. The brakes are perfectly acceptable. The car pass inspection the same day at another location without question. They even said washer fluid was low as well as coolant when I just topped them off the day before. Don’t fall victim to their scare tactics. They handed me some checklist with all these things and red like it was a danger to drive the car in its current condition, but had no problem with me driving it off the lot after I questioned the work they were trying to do. This is the type of place you see on those undercover news stories. Steer clear.
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March 2023 by Mario Rodriguez
Going in with genuine interest and a cash offer, I have never been to a dealership where the salesman is not even trying to sell me the car. The whole experience felt very lackluster. I would expect better from Acura. This is definitely my first and last time at this location, do better.Edit: "several thousand below asking"? If you are going to make a claim, be truthful. I appreciate your well wishes, but this is not how you handle a negative experience. As I said before, do better!
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January 2023 by Jeff Amuso
The woman at the service desk ( I won't say her name) was extremely rude to me today for absolutely no reason at all. Thank god the service manager came out to help me he was extremely nice to me and fix my problem very easily. for a customer service expert she was way out of line for such a simple problem. I don't have to be treated that way I did after all buy one of there cars.
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January 2023 by Marc B.
I bought a 2020 Acura MDX "certified" used for over $37,000. Sales process went well with Al. After a week I noticed water inside of one of the headlight assemblies, a broken windshield wiper and the brakes were making noise (rotors were warped). They replaced the headlight and windshield wiper but said they would cut the rotors. Keep in mind that all three things are on the certified checklist and should have been taken care of prior to purchase. I was not satisfied with cutting the rotors since doing so would only weaken them and delay the problem a few months until I would have to put new rotors in at my own cost. Not my idea of a "certified" car and if I had to guess not Acura's idea either. But the service manager and general manager "Ed" thought that it was perfectly fine. Sadly, I completed a survey emailed from Acura about the purchase before this happened and I gave 5 stars on everything. Now I give them one star and that star goes to Al the salesman (how ironic is that). Lastly, I love the car and did not get a dime off the price. So for the price of doing the right thing and putting new rotors on, this dealership lost a customer for life.
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December 2022 by Jeff A.
I had an appointment today my key fab was not working despite changing the battery. I made the appointment a month in advance in the Bedford Hills, N.Y. location . When I originally made the appointment I spoke to the service woman about my problem. she said that I should change the battery and I told her I already tried that. when I went in I spoke to the same woman again at the service desk I told her my name and I refreshed her on why I was here. Again she told me to change the battery and I reminder her that had already been done. At that point she was so unbelievably rude to me and told me I would have to wait 2 hrs. I expanded to her if you just took the battery out of the second fab and put in the the troubled one it would verify it was broken. finally she asked the serviced manager to take a look. he he came out right away and was extremely nice to me and showed me what the problem was, fixed it and told me next time it happened to come back at no charge. it is not necessary to treat me in that manner an I am quite disappointed in her behavior. Jeff A.
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December 2022 by Chuck H.
It's hard for me to give a full recommendation or review of this business. I have never purchased or leased a car from them. However, they did take a look at my existing Acura in 2021 due to a potential recall and determined that the car was safe. Additionally I had an accident a couple of weeks ago and I had the car towed over to them for mechanical and body shop quotes. It was a can pretty complex situation, but John, Sebastian and Steve did their best to inform me so I could make an educated decision regarding whether it was worth it or not to spend the money to put the car back on the road versus just donating the car. I wound up just donating the car to a charity, but I appreciated their attention and the fact that they gave me the information I needed. They were also really helpful when it came to compelling the tow service for the car to allow me to collect the license plates and other private documentation so I could go to DMV and get my insurance removed from the car. All in all, nice calm people and a pleasurable experience, given the less than pleasurable circumstances.
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October 2022 by Willie
It is really an unpleasant feeling going to a place and the service is not customer friendly. Took my car which was washed and waxed and when the service was done, it was filthy. Dirt and debris all over. Told the service manager who doubted me and then asked around to find out it must’ve been the landscapers who blew debris around will never take my car there again. Second issue, while I was waiting in the waiting room, I asked a sales guy what a monthly payment would be for a vehicle and he said it wouldn’t be worth running the numbers. Way to go Bedford hills! Don’t be fooled by the way I look.
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September 2022 by Samantha Rose
i have a 2021 ilx that’s had a few issues i took it to the bedford hills location for service and it was a waste of my time. the car is a year and a half years old with 30,000 miles i waited there for over an hour and i couldn’t even get a basic diagnostic. they cleaned oil off from the bottom of my car and told me to come back so they can actually see what the issue is and to contact my insurance in the meantime…. why would i contact my insurance if 1. they don’t know what the issue is and 2. if i have three year warranty? i leave an hour later and i ask if the cars safe to drive he tells me it is, i tell him are you sure cause it doesn’t feel right when i drive it, he goes to the back and asks the tech and comes back and tells me “oh it’s actually not safe to drive you should leave it here”.. thankfully i asked because i would’ve drove the car 30 miles to go to work and who knows what would’ve happened to the car or me.. i took it to the acura of westchester and they serviced my car and communicated with me throughout the time of my car being there and it was covered by warranty and i didn’t have to fight for it either. these people try to throw the blame on you. he kept on asking me if i had work done on the car when i never have. it seems like they just try to blame the customers for any and all issues without even knowing what’s wrong with the car.
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August 2022 by Susan C
Stopped in to inquire about pricing for a 2022 RDX, to compare with other quoted prices from other dealers for a cash purchase - no hurry, knowing there’s a shortage, knowing they’re all above MSRP. How much of a difference could there be? Which leaves the decision to integrity. We were handed off to Mark Weinstein. First we had to play the game of studying the computer for prices and availability, and maybe they’ll get some in late September but actually the computer says no Production until October, and he couldn’t tell if that would be for 2022 or 2023 models - which, of course, would affect pricing. Then we play the game of checking with The Manager, until miracle of miracles there is a 2022 RDX available, without a deposit on it, for purchase today! And for sticker price! My first thought was, why did no one mention this vehicle was available, and why is it available at all - what’s wrong with it? After the production of “finding the keys” we were driven down the road to where vehicles are stored for the dealership - at a body shop. I had enough and said I wouldn’t be purchasing the vehicle today. At which point Mr Weinstein couldn’t comprehend why I would hesitate to drop $50k on a car they first claimed they couldn’t get until October that suddenly showed up behind a body shop. And then he wanted me to explain all that to his manager. I declined. Beware of this dealership. There are 270+ Acura dealerships in the US - find another one.
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July 2022 by Brian Duperrouzel
Service department is broken. I brought my TLX to this dealer for a recall notice and also to look at a warning light. I was told both issues were fixed but when I got home the same warning light appeared on the next startup. I emailed Steve twice and called twice and spoke to Mary. Both times on the phone with Mary I was told someone would call me back (why not simply just book an appointment to have the car looked at again?). All calls and emails went unreturned by this dealership. I can somewhat understand not fixing the warning light issue on the first try, but ghosting the customer after is just bad form. Will try another dealership.
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July 2022 by Noelle B.
Do not buy a car from Acura of Bedford hills. They do fraudulent deals. They steal your money.
