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August 2024 by Linda Dolce
This is my sixth Acura from Robert Ellard. He is great to work with and always does the right thing by his customers!
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August 2024 by Jesse Zc
In this place they choose who to sell them a car to, it seems that they have preferences, they make you think that you have it and then they tell you that it is sold so that you never respond again, be professional in what you do.
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July 2024 by Alexa Hernandez
My worst experience at this place! Have horrible customer service! Had to call numerous of time to get an appointment, left me on hold and always said someone would call me back and never got a call back until i went in person. When finally got an appointment waited 3hrs in the lobby to be helped when i had an appointment. It made us feel like they had something against us and had preferences.
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July 2024 by Myrna Hoffman
Took little time, but at the end everything was taken care of.
Will return here.
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July 2024 by Karen Ritchie
I recently purchased an RDX, and the experience was fantastic, thanks to Gerardo and the team. Gerardo was incredibly helpful throughout the entire process, making sure I understood all my options and felt confident in my decision. He was knowledgeable, patient, and genuinely interested in helping me find the perfect vehicle. Additionally, the entire staff was really friendly and welcoming. Eddie, in particular, stood out. He was great to chat with and made me feel like a special customer.
Overall, I’m extremely satisfied with my purchase and the outstanding service I received. I highly recommend visiting this dealership and working with Gerardo and Eddie.
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July 2024 by Tim Shea
Service guys will make things up and try to get you for unneeded charges. Happened again today.
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June 2024 by Cyborg Neuromancer
DO NOT let them TOUCH your car in the Service Department! They have the most incompetent people working there....ruined a Brand New (50 miles on the odometer) TLX TypeS. Do yourself a favor, and find another dealer in the area to go for service...or you will regret the day! As others have also said, they will also try to inflate everything....They have to have the WORST service department ever....if I was Acura, I would not give them any allocation on ANYTHING until they fix their service woes, as it can turn people off to the brand! Absolutely the worst!
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June 2024 by Melissa Lopes
I wanted to take a moment to express my sincere gratitude to Robert at the Acura of Bedford Hills for the outstanding service he provided during my recent car purchase. His professionalism, knowledge, and genuine enthusiasm made the entire process smooth and enjoyable.
From the moment I walked into the dealership, I felt welcomed and valued as a customer. His patience in answering all of my questions and addressing any concerns I had truly went above and beyond my expectations.
His dedication to ensuring customer satisfaction is commendable, and I will not hesitate to recommend Robert and the Acura of Bedford Hills dealership to friends and family.
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April 2024 by Melz Ojeda
Amanda the business development manager and Edwin my salesperson, customer service was truly exceptional. All my needs and wants were provided in this vehicle. Amanda was very hands on and went above and beyond to make sure I was happy. Edwin was very knowledgeable and patient which was great because my new Integra is very different from my ILX. So I felt confident driving off knowing how to work my new car and not having to google it. From the beginning process to driving off I give them a 10 out of 10! Thank you so much!!
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April 2024 by Louis Rizzi
Our salesman John Redmond was a pleasure to work with from the minute we met him. He made the entire process seamless. It was by far the best experience we ever had with any dealership purchasing or leasing a car. The entire staff was professional and Leno the finance manager was excellent. I highly recommend Acura of Bedford Hills. Thank you!!
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March 2024 by Gerard Mcnamara
Ed Serino is the goat !! worked with my needs and gave a great price . Never met a car salesman so talented .
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February 2024 by John S
I don't like posting negative reviews and I hesitated to write this until I read all the other comments out here. This dealer really needs to fix what's going on in their service department.
We have been going to Acura of Bedford Hills since 2009. I will say that all of our sales experiences have good in that time. However, the service experience has gotten dramatically worse in the last few years.
After my last service here a few months ago I've decided to start having my vehicle serviced at a different dealer even though its 15 minutes further away -- I just can't trust what this dealer tells me anymore.
Just to highlight some of the issues over this time period:
1 - Attempting to inflate the cost/charge for a needed repair with a bunch of unnecessary additional new parts (at their marked up prices). This happened at least twice -- both times, when questioned, they claimed 'Acura says they have to'. I took the car the another Acura dealer and another Honda dealer for quotes immediately after and both dealers said the additional parts were not required to be replaced and were in good condition. Also Acura's own tech docs say they don't need to be replaced as long as they are within spec. And I'm talking $400 - $500 of extra parts, not $50.
2 - Claiming an expensive service was need when it wasn't...when asked why it was needed -- they claimed 'based on mileage not because of a problem' -- reviewed the maintenance schedule and called another Acura dealer. They confirmed it wasn't required based on mileage for another 45k - 50k miles.
3 - Having to debate with them to apply a TSB when the car was clearly exhibiting the symptoms. Then not following the full set of remediation steps/procedure defined in the TSB.
4 - On several occasions I've provided the service writer with technical details about an issue/concern to be diagnosed only to find out they didn't communicate any of the details to the tech. When I end up talking to the tech myself after 30 - 60 minutes of their wasted labor - they immediately got the issue. If the service writer isn't technical enough to communicate details to the tech, that's fine - but just let the customer talk to the tech instead of wasting time explaining it to the writer.
5 - Forgetting to do part of a service that was paid for as a package and then trying to charge a crazy rate to complete the missed portion when I returned a week later after noticing their mistake.
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January 2024 by L. Shurp
Igor Minevich was awesome! He listened, took his time with me and got me all the information I needed and help set me up for a successful pick up my third Acura RDX from this dealership. Thanks a lot again. You are the best!
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January 2024 by Alex Tverskoy
It is a pleasure working with Igor. He is smart courteous and professional. A breath of fresh air. Thank you
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October 2023 by Raff Vella
Mo was great to work with in my new car!!! All the staff was great!!! smooth transaction! They even put the big red bow on my car for when i picked it up!!!
