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August 2024 by Michael Morrison
Sometimes they open late (way after 9am) and the clerk says they're understaffed. Also when they're understaffed, they close so the one clerk can go on lunch break. I've never seen a post office line around a building until I came here.
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July 2024 by Kevin
Always a long line since there's usually only one person working each time. The worst USPS I've ever been to. Wish it could be better since the location is very convenient.
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July 2024 by E Helmers
Waited 10 minutes on line and then was told there are no stamps. There were more customers behind me that needed stamps.Everybody was upset. A post office without stamps. Manager should be fired.
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July 2024 by Marlene Glazer
this is surely the worst post office in NYC. there us always a Huge line, uf you ask a question you are berated and I mailed 2 important envelopes 2 weeks ago. I put the required postage the woman stated and today my urgent mail came back with NO Postage on the envelope. if I'm handing it to a postal worker and IF she stamped it the stamps couldn't have disappeared. unbelievable.
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April 2024 by L S
One word to describe the woman of color behind the counter that is their most of the time. NASTY. and not in a good way. Every time.
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April 2024 by Darien Lin
Talk about a bad experience..
Came in here to deliver a package, but didn't have a label printed out so I needed one printed here. The clerk said to write the address on the box (which I did), and then processed my package.
1 month later, the package has been bouncing around the destination city but never made it out to delivery. Call into USPS to figure out what was the problem since the package reached the destination Post Office only to have it rerouted back to regional processing. Turns out, the label that the clerk had printed only had the city, state, and zip. No street address. The machines based everything on labels, so the lack of street address just resulted in the package being bounced over and over again. The USPS rep told me she had to put an intercept @ the destination Post Office so the address on the box is used for the final delivery.
All of this delays, headache, and manual intervention could have been avoided had the clerk printed the label following what was written on the box instead of taking short cuts...
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April 2024 by T MN
Saturday, supposed to open at 9 am, rarely do they. Also interaction with customers is sour. Not friendly, kind of miserable to all.
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March 2024 by A Cohen
Although this location is convenient I avoid using it as letters that I've mailed here in the past have gotten lost. Recently I went here just to buy stamps though. The worker's attitude was so sour and distasteful that it left a very negative impression. I hope to not return.
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March 2024 by Christiaan Sidell
Worst post office in Queens
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February 2024 by Debbie Flores
The staff here are horrible. There was no one on line and yet they sent me back 3 times to send out an envelope and package. They both had an attitude and made it seem I was an inconvenience to them. Very sad as this kind of customer service is not a costumed in a busy shopping center. Also initially I was waiting for a clerk because none of the two were in the window..one was on the phone and the other came to her window a few minutes afterward.
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December 2023 by Ann Mezzacapo
This comment is for the guy writing about the 2 Afro American men.They are great they are always helpful and kind. It’s a shame I can’t say the same about the rest of the people that “work” notThey are incredibly rude, they don’t want to help anyone they are on their cell phones they don’t want to take your mail even if you buy stamps, sad that they can’t hire better employees
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November 2023 by Natalie
USPS has horrible service all together. In person and the 800 number.
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October 2023 by Stefanie C.
Late opening . Waited outside for a while
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October 2023 by Claudio Superville
I was just at the Bay Terrace branch. Not only is this office the worst I have seen, the people working there are the worst. You can tell there is no management whatsoever in place. Before I approached the window, the guy behind the counter was talking on his cell phone through the speakerphone, apparently to a friend, about how he needed a good distribution company to promote his songs/album. No thank you, no acknowledgement that I just spent $20 dollars with them. I left, and he was still talking on the phone. The customer service "bar" keeps getting lower - everywhere. I personally refuse to accept it.
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October 2023 by Tom Jones
They’re very rude. They close the store on their own terms and they’re never open and they take very long and then they are very rude and disrespectful.
