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February 2024 by sam Atti
So simple stay away . Everything in this bank so complicated and it takes forever. 2:30 hours to open my account. App login in needs to fix every few day. Telephone support take forever.
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July 2023 by Michael
This is the worst bank in Bayside rude, uneducated personnel, management etc. I realize bank employees have no education but this organization is the worst I would avoid at all costs.
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May 2023 by Joyce Squerciati
I called the bank this morning because on Saturday they posted my deposit as a check and it was cash. So now my account is overdrawn when I spoke to the girl this morning she was very rude. I asked her to speak to the manager but she claimed he was busy. So I asked her for her name and she hung up on me. I called back several times and now she will not answer the phone. I worked all my life and if I did something like that I would of lost my job.
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April 2023 by Gary P. Kane
The best in the banking businessWe're always completely satisfied... Yay ?
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November 2021 by Social Media
They are very helpful and take their time. Great service right in Bayterrace mall. Very convenient!
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July 2021 by Gajtana S.
The staff here are great. They provide friendly, efficient service. Getting a few items notarized was free. During these hot summer months, they offer bottles of water. Their savings rates are comparable to other banks. I'll be back soon.
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July 2021 by J J.
I did not get the promotion Bonus of $225 for opening a Simply Right Check account. If I could give Santander a negative rating, I would do it. I open the account on-line at Stander website on 11/17/2020 during their promotion time. Santander offered a bonus of $225 for people to open a new Simply Right Checking with qualified activities such as direct deposit and Bonus will be paid in 90 days. Santander did NOT provide promotion code at their website and there was no entry to enter for the promotion code when open the account on-line. After 90 days, and I met their requirements, I called them in the begging of March, 2021 regarding to the bonus which I did not received yet. The representative told me I was supposed to received the Bonus and I had to wait until 3/18/2021. He did not mentioned promotion code. In the begging of April, 2021, I called them again, The answer was unbelievable. The representative said;" the Bonus was denied because you did not put promotion code." I want to state again that they did not provide promotion code on the website during November 2020 to open the Simply Right Checking account. What's more terrible was he asked you to recall all the details 4 months when you open the bank account on-line to make you feel you made a mistake not to put a promotion code. Didn't Santander know how their website operating system worked? They must know it. Santander did not keep their promise to give people Bonus. The promotion offer on-line WAS PHONY . Santander bank is a DISHONEST bank! Be careful and stay away ! I also would like to say: For those who have a loan with Santander bank should look at your contract carefully in the begging when you apply for the loan, and do not let them play with you because this is a dishonest
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September 2020 by Rich Temple
Did you know it could take almost 3 hours to open a savings or checking account, as well as add one name on to a safe deposit box access? I didn’t either, until I arrived at this bank. I would cut them a little slack, because we were replacing an account that had a fraud perpetuated upon it, but still… Every process is woefully inefficient, there is little regard given to customer experience, and the bankers adjoining the banker we were dealing with were so noisy that I couldn’t hear the banker that I was talking to.This bank seems to do everything they can to make the banking experience MORE difficult and, subsequent to our lengthy visit when I had to call their customer support to reinstate our e-banking account they hung up on me twice after lengthy wait times on hold.Stay away from these folks – if there’s ANY other bank nearby, go there instead!
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September 2020 by Denise Diane
DENISE AND THE ENTIRE STAFF ARE OUTSTANDING.
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August 2020 by Rich T.
Did you know it could take almost 3 hours to open a savings or checking account, as well as add one name on to a safe deposit box access? I didn't either, until I arrived at this bank. I would cut them a little slack, because we were replacing an account that had a fraud perpetuated upon it, but still... Every process is woefully inefficient, there is little regard given to customer experience, and the bankers adjoining the banker we were dealing with were so noisy that I couldn't hear the banker that I was talking to.This bank seems to do everything they can to make the banking experience MORE difficult and, subsequent to our lengthy visit when I had to call their customer support to reinstate our e-banking account they hung up on me twice after lengthy wait times on hold.Stay away from these folks - if there's ANY other bank nearby, go there instead!
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August 2020 by Ellen F.
Painfully slow service, loud indiscreet staff & a very disappointing experience all around at this branch. We emerged feeling deflated & aggravated from the insensitive customer service. Please try another bank if at all possible.
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August 2020 by Bill Mitzmacher
Lousy all around
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September 2019 by Trini Gyal
Absolutely a wonderful branch the Manager is Amazing and the Staff is Polite with 💯% Customer ServiceðŸ‘
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September 2019 by Trini Gyal Eats
Absolutely a wonderful branch the Manager is Amazing and the Staff is Polite with
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August 2019 by Jessie Kim
If you want to be a special customer please visit here. Great staff, clean. Most of all, Attentive staff they willing to help you very knowledgeable. Merrilyn she is kind. Shelisa she is highly professional and thoughtful. Denise, she is all you expecting from a bank. Highly recommend
