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March 2024 by Vernette Sylvester
I feel relaxed from the time I enter. Smiling faces, helpful staff and great service providers that's well trained
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March 2024 by Jane Scarlet
Made an appt that was confirmed and then wasn't notified my appt was canceled when i arrived. Was lied to my face that a voice-mail was left on my phone even tho I had my phone in hand showing no voice-mail. I wasted my time traveling there for fake pleasantries with receptionist. I should've heeded the reviews in the first place
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October 2023 by ginny torres
very clean place, I went in for a 60 mins massage, 1st time you go in there's a few questions asked by the receptionist that she checks off on a tablet, i had previously added when making my appointment on their website, that i wanted cbd oil(which is extra btw), during my session i asked the masseuse if cbd oil was being used which i got an incoherent response to, and at checkout i once afain asked the same question to which i did not receive a response! Also, for me it was a very painful physical experience, which i was vocal about during the session. Can't say ill be going back!?
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August 2023 by Nianchi Jeanette Tillman
My ME massage therapist, Tabitha, recommended I try Stretch Therapy. It was very helpful. I'm glad I did it.
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June 2023 by R Munroe
I had a terrible experience with “masseuse“ Steven. He didn’t greet me, ate a snack and then gestured for me to go to the room. He didn’t want to touch me and it was obvious in his demeanor and his behavior during the session that he shortened. He pulled the sheet over me and rubbed and that was it. I will never go back to the ME in Bayside. I have not been having good fortune with getting appointments at ME in general and have decided to cancel my membership. This one massage doesn’t define the entire establishment however it doesn’t imbue me to support this company any longer.
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March 2023 by P G
$150 Over priced for facial. They spent less time on facial face and neck massage but more in talking about the product & skincare routine. They say 60 mins but they hardly spent that time on your facial. They will charge you $30 more on for radiation wand that they hardly use 5 mins on your face. They don’t use a lot of products like face mask etc.
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February 2023 by Jerard Washington
I had a horrible experience at this location for massage my back and neck still in painI DO NOT WANT A BODY RUBI NEED A STRONG MASSAGE TO TACKLE MY ISSUES. PAID ALL THAT MONEY FOR. WHAT. BECAUSE YOU HAVE CARPET ON THE FLOOR ANd Paint job. Not impressed . I travel around the world and pay less an get outstanding results. Told the manager she had no concern or regard ..never coming back rather go to a $50location . Less glamor better results
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January 2023 by Arianna Rigg-Reives
Yesterday was my first visit to this spa and my massage by one of their male therapists was extremely painful to the point where I couldn’t relax at any point during the session. He spoke the entire time, never dimmed the lights, and only massaged my neck and back although I paid for a FULL body massage (he never massaged my legs, feet, or the front of my body). Every time I yelled or winced in pain, he told me that it’s suppose to hurt and to just breathe through it - in retrospect, I can’t believe I listened to him. He also massaged the left side of my neck and shoulders significantly longer than the right so at the end, I felt really tight on my right. The session ended abruptly and I was left feeling significantly more tense (and mentally confused to be honest) than I did prior to my session. It has been several hours since my massage and I am in severe pain. I even asked my husband to check my neck and back for black and blue bruises to make it very clear how intense the pain is. In addition to this being the worst massage and treatment I have ever received at any spa, I was asked to pay out of pocket for the service despite my husband signing me up and paying a registration fee for a 6-month membership prior to my visit (as part of what he thought would be a really nice Christmas gift). When my husband went to the spa after my visit to inquire about the out of pocket charge and membership cancellation, the woman at the front desk told him that she is not authorized to address our concerns or request for cancellation and that he would have to wait for a call from management. I am extremely frustrated that I couldn’t fully enjoy bringing in the new year because of this awful experience and truly hope management addresses this as soon as possible.
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November 2022 by John L.
I'd give this Massage Envy less than 1 star if I could. Not because of the esthetician. Because of the poor/ignorant business practices at this massage envy. I went to a Manhattan Massage Envy and did not receive a "market up fee". I'm a Registered Nurse and a corporate member with a large healthcare system. I was charged a full member Market price and not the setup for the corporate level because of the managers ignorance of what healthcare workers do. Definitely DO NOT go here if you support First Responders and Healthcare Professionals. Because apparently our value was only for the duration of the pandemic? So ignorant and unprofessional.
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August 2022 by Sherrie Cho
Overall, I loved my massages here- been a member for about a year. Then I got pregnant and I'm not feeling well so I decided to cancel. But that was not the sole reason. They raised the prices and then the appointments became increasingly sparse and they had two female therapists who could do deep/firm pressure. Then the receptionist let me know they would waive the transfer fee but the owner called and said thats not possible. If your employee made a mistake you should hold that accountable and keep to your word even if that was miscommunication.I was so fed up with their poor customer service that I decided not to even bother using my last two vouchers I had.I will never recommend this location to any of my friends. When you raise the monthly subscription fee, the least that should happen is you should have more appointments available for your clients.Save yourself the trouble and go to another location. They are franchises so they operate differently.
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August 2022 by Christina Bernardo
Very stressful talking to owner Evelyn... condescending and rude. There's a way to speak to people---even if they didn't follow cancellation protocol....there are exceptions that a manager/owner can exercise. If this is the treatment they give to clients or potential clients, and I even fear their employees, then you might do better going somewhere where the vibes and customer service align with the philosophy of the treatment. Definitely not envying the massage by this place.
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August 2022 by Turquoise Gaddy
I had the pleasure of being serviced by Emily! Let me tell y’all !!!! SHE IS A BLESSING! I have been experiencing the worse neck/back pain ever. I’ve gone to pain management care and physical therapy appointments and nothing has amounted to what Emily has done for me today. Thank you so much for your magic The front attendant Desiree was very punctual and knowledgeable of the company’s services regarding membership onboarding. Great place to treat yourself.
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August 2022 by jessica Palumbo
Have been wanting to come and try here for years, not what I expected at all. I have done spas, massage parlors, and others a like and just by walking in the front door, I felt off about this place. I mean the staff was very friendly and curteous however, in my. personal experience, I get overall better experiences at privately owned places.
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August 2022 by Jessy Taveras
DO NOT COME TO THIS LOCATION!DO NOT KEEP YOUR MEMBERSHIP WITH MASSAGE ENVY!Very poor customer service in general with Massage Envy, but especially at this location!!!The location that we have been going to for years in Brooklyn closed down. Tried to transfer a session to the Bayside location, they allowed us to set the appointment (weeks in advance) and then told us that our membership was with the E 23rd street location, that we had to call them and pay a $10 fee to transfer it over to Bayside. We called them and they said we were given the wrong location and that our membership was sent to upper east side. So we called them and they said that our membership was in fact there but that their system/access was down and that they couldn’t process the transfer fee so they called ahead and asked the Bayside store to honor the transfer. When we get there we find out that the Bayside store refused to honor the transfer and that we had to pay full price. We then asked to cancel the session then because we weren’t prepared to pay full price and they said they would wave the cancelation fee for the second session. After the first person finished their session we find out that they didn’t wave the cancelation fee and charges us full price even though we opted out of having their service done!!!!!So now we just paid for a session that we did not agree to having due to an error in MASSAGE ENVY’s system!!!Terrible, terrible, terrible experience!!!
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August 2022 by Chris B.
Customer service is not what you expect from a place like this. I think they are short staffed, and lacking funds to operate.
