Duane Reade is a pharmacy where the staff provides outstanding and efficient service. Employees are kind, helpful, and go above for customers. They handle issues with shipments and prescriptions with great initiative, solving problems even when busy or near closing time. The pharmacy can get busy, and staff sometimes face rude customers, but they handle these situations very well. Customers report never having a bad experience, with staff members acknowledged for being sweet, wonderful, and knowing what they are doing. They are extremely helpful with services like FedEx drop-offs and processing insurance for items like covid tests, ensuring customers do not have to pay.
This pharmacy is horrible! Have me waiting for meds for hours and told me they needed to repack some stuff which makes no sense.
July 2025
DENISE WAS A GREAT HELP I HAD AN ISSUE WITH A FEDEX SHIPMENT AND I THOUGHT I HAD TO COMUTE AN HOUR AND A HALF TO SHIP OUT MY ITEM BUT DENISE WAS THE SWEETEST AND HELPED ME SOLVE THE ISSUE WITH NO PROBLEM I WAS EXTREMELY GRATEFUL, SHE DEFINITELY SEEMS LIKE SHE KNOWS WHAT SHES DOING AND GOES ABOVE FOR CUSTOMERS PLEASE GIVE... read full comment
July 2025
AVOID AT ALL COSTS.
Zero stars if I could. If you call, they will not pick up. 50/50 on whether they accept and dispense your prescription in a timely manner.
