-
January 2022 by carol messore
Emmitt Cook is our go to guy for our vehicles. Emmitt is very professional friendly and and goes above and beyond all expectations. Simmons Rockwell should feel grateful to have Emmitt as the face of their dealership. We will be back Thank you so much
-
January 2022 by Lilwonton 7
Worst dealership by far. Salesman swore up and down warranty covers everything other then brakes and oil changes. I have a 2017 Ford Explorer I purchased from them only 3 months ago and they’re asking 800 for the fix after their salesman said everything was covered. I then call the shop to talk to the manager Jim who tells me he can help me with the cost of the repair and to contact the warranty company to get it towed over. I contact the warranty company (worst warranty ever) to get it towed, they don’t tow dealership to dealership so I have to go push the car into the street to wait for the tow truck. Then I call Jim back to let him know the tow truck is going to be on its way to me in an hour and he acts all confused like we didn’t just talk about it. Then he goes on to say i have to pay his guys to look at the car after I already had it diagnosed at ford Worst experience ever. 0 stars would not recommend to anyone.
-
December 2021 by Dan
Excellent experience from start to finish. Emmett Cook was extremely helpful, professional, knowledgeable, and friendly. Very accommodating. Not only did your dealership have exactly the vehicle I was looking for, you presented and delivered it seamlessly. I live 2.5 hours away, and found the drive to be totally worth the experience. I will highly recommend your business to my friends in the market.
-
December 2021 by Dorothy Elliott
2 Plus weeks ago I spoke to a salesman regarding a vechile I was very interested in. I provided him with my number and contact information. He said he would update me, so far I have heard nothing from him. I also noticed, as myself and a few other customers were looking at vechiles, some of the staff remained in a off area smokeing and visiting. Perhaps additional training is in order for their salespeople.
-
November 2021 by Kathy Osborne
Customer Service in the Service Dept is excellent based on my experience. Unfortunately I’ve had low tire pressure twice (same tire!) and showed up without an appointment. They were extremely accommodating and I had a plugged tire within 45 minutes. Highly recommend
-
November 2021 by April Lyons
Derrick Thomas was amazing and patient with us while we made our decision. He took the time to explain everything to us in detail and helped us weigh our options. He was kind and efficient and we are extremely happy with our decision to buy another vehicle with Simmons-Rockwell. We will continue to come to this location for our future car buying needs. Thanks again, Derrick, for all your help.
-
October 2021 by Stacy Watson
When I arrived at Simmons and Rockwell in Bath, NY. I was instantly greeted by a guy named Hunter. He was so nice and professional, when it came to finding me a nice car that was worth it and well deserved for me. I truly needed a newer car and I was so happy that he was able to get me approved for a 2018 Toyota Corolla. I will definitely refer anyone to Simmons and Rockwell. I love my car and I am truly grateful. Thank you again Hunter.
-
September 2021 by Debbie Hogan
Awesome sales staff...not pushy...variety of cars and trucks are outstanding!
-
September 2021 by Bills Talk
Simmons Rockwell has gotten very complacent on customer service, and does not appreciate the customer, a very dry sterile environment not inviting at all. Have bought multiple cars from Simmons Rockwell and in latest car shopping was treated like a number rather than a loyal customer. I told them I did not need financing nd was told we would rather have cars financed cause they make more money from different agreements with different companies. Ended up going to Chilson Wilcox a smaller dealer and was made to feel way more important than "we sell thousands of cars so 1 person doesn't really matter" but to me as a consumer I do matter and they should get more people oriented then be complacent where they are now.
-
September 2021 by Wendy Elliott
The staff was exceptional and always great customer service. Even my salesman that sold me my truck came to say Hi while I was there waiting. Made the time go by faster.
-
July 2021 by Duncan Springstead
The time waiting was much less than the time initially quoted. Very pleased! Reason for service call remedied very nicely!
-
July 2021 by tara siebert
Great place, all the sales persons were the greatest and met all our needs. They went above and beyond. Thank you for all the help getting our vehicle. The Bath dealership is the best
-
July 2021 by Stefanie Bishop
I was from out of town and my check engine light came on and they check my car out with no appointment with no issues. Very helpful and very nice people.
-
May 2021 by Troy Blake
This is the first car I have purchased from Simmons Rockwell but probably not the last. Eric my sales person went above and beyond to make sure he found me the perfect car and kept me informed the entire time. I have purchased many new cars over the years, but this has been one of the ones were everything was done to perfection. I have never had a dealership be so efficient.
-
May 2021 by J Christoff
Had a great buying experience with Eric and sales manager Alfred. They were quick to respond to all of my questions and put together numbers for me quickly and everything was quick and easy when came to pick it up. The dealership was very nice and clean and everyone was very friendly and not pushy. This is the perfect truck for my business! Thanks guys very happy with my buying experience!
