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August 2024 by Dawn Novak
Will the Man in charge was Extremely Professional. Extremely Quick to take action pick my car up, fix it keep me informed get it fixed set me up with a loaner car within minutes and have my car fixed the very next day
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August 2024 by PJ Crayton
Our 2014 Buick LaCross started having issues with the electronics. Simmons Rockwell told us it was the rear modules. We already were aware of a bad module (for the prior 2 years) but was assured that the electronic problem was due to the rear module so I authorized the repairs.
Since parts had to be ordered and no loaner was available and the electrical problems seemed to be intermittent, we decided to drive the car until a loaner was available. Within the next few days the battery went dead. We had AAA replace the battery and all of the electrical problems were solved except for the lane indicator. Your service man informed me the battery went bad because of the modules. The battery was over 5years old, the same age as when the original battery died. I was also told the lane alert, which I asked to be turned off, would be corrected with the module replacement. The lane alert still will not turn off.
It costed me over $1000 extra because I needed to have a loaner and was told none were available, until one suddenly became available when your company caused the delay with a defective part.
As an older women, I have become used to car repair men thinking I know nothing about automobiles, and telling me lies! I will avoid having cars serviced at Simmons Rockwell and when I decide to buy a new vehicle, I will go elsewhere.
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August 2024 by Vicki Neally
The salesman was very courteous and informational showed me quite a variety of vehicles he thought I might be interested in.
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August 2024 by S Wieckhorst
Staff was helpful. They took my car in quickly and told me everything they were going to do. Walked me out to my car so I could explain one issue. They looked up my warranty and told me what was and was not covered.
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August 2024 by Michael Belemonti
Very rude desk person. Say they do not represent the car company, only Rockwell Simmons. They also charge you a fee for diagnostic tests even if you had them already done at another Dodge dealer. I know what's wrong just fix it.
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August 2024 by Roger Wells
This was my best experience by a truck. In the past it felt like it was rushed, and the young gentleman I worked with explained everything and were very professional. It seemed like they went above and beyond to explain stuff to me that I did not understand. I would definitely recommend Simmons Rockwell to any of my friends or family.
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August 2024 by Mike Steppe
Luke and Alex both did a great job. This is our second vehicle from Simmons-Rockwell and would not hesitate to purchase our next vehicle from them.
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July 2024 by miranda davis
I bought a car from Simmons Rockwell Bath. Within the first week I had 3 tires go flat. Come to find out my car had dry rotted tires, And was missing a lug nut. The plastic was smashed on the underside, the mirror didn’t work and neither did the heated seats. These things were corrected but not until after my brother had to actually get upset and yell. They kept saying to me “I’m not sure what you’d like me to do” when I was stuck at work with 2 flat tires. This is my first car, I didn’t have someone to go with me to look at this car to make sure it was decent, and I don’t believe they should have sold a car that wasn’t safe. The guy that finally came to pick up my car actually had a conversation with his rider about how he didn’t want to drive the car because of the tires. He said he thought this car was never properly inspected and if it were his car he would have never passed it.
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July 2024 by Tom Taylor
1st. service on our "new" 2023 Chevy Traverse. The service team is great. We've been customers for 7 years now. Our previous vehicle was a 2015 GMC Acadia. Use dealer service exclusively.
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June 2024 by Alan VanGorden
I stopped in to look into options available to me without any expectations of actually getting into a new vehicle on the same day but ended up driving away with a new vehicle with no issues or stress whatsoever, the dealership was professional, friendly and very helpful
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June 2024 by Matthew Dolan
I've never dealt with such great service from a large dealership before. Emmit cook is top notch and their entire staff, post sale is a great pleasure to work with. Usually when you buy a car, you are no longer helped and really have to fight for documents or help. Not them! Would highly recommend doing business with them. My next car will be from emmit cook every time.
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June 2024 by Lyle Dixon
Service was quick and very professional
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May 2024 by Judy Vanleuvan
Very fast and checked on things I asked them to check
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May 2024 by FREELANCE FREDDIE
Great experience with courteous and knowledgeable staff.
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May 2024 by Valerie Colby
We have been working with Emmett Cook for years for our auto purchases. He is absolutely top notch and so nice to work with. He is knowledgeable, thorough and efficient and takes care of every detail of the buying process. When we drive away from the dealership we have nothing to do but enjoy our new vehicle.
