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August 2024 by A Turner
The guys here were professional and efficient. I would come back here again.
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August 2024 by Brady Hill
Won't do business. Cost too much for repairs!!
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August 2024 by Colleen Gruver
This is in no way about the employees at this location. Thos is strictly directed at the corperate office. I live in Bath, NY. I have 2 vehicals of my own and a company van that I maintain. I do all my work with your Bath location or I did. I like the technicians, it's convenient and I have always been satisfied with work that was completed. When I went in for my appointment last week and they told me my oil change would be $289.00 I left and I won't be back. That is ridiculous. How do you expect people to pay these prices. I feel you are forcing people to do business elsewhere and you have succeeded with me. I feel really bad for your employees being put in this situation. You are prime example that corperate America doesn't care about their customers.
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August 2024 by Tara Harris
My sister blew a tire on the highway, it took 2hrs to find a tire shop that had her tires and anothwr hour to get towed there. She got to the tire place 5mins before they closed. They replaced her 2 tires and were great about it. They could see how grateful we were and they were amazing.. I would recommend them to anyone I know.. awesome attitude guys.. thank you so much
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June 2024 by Ryan Smith
Apparently no reason to make appointments here, they dont honor them. I was treated like a qalk in and lied to so this lazy guy could take work off his plate. Definitely one of the worst places I've been in. Made an appointment showed up after taking the time off of work. And immediately the guy who is dressed in regular clothes ( I thought it was another customer) days it's gonna be awhile after verifying my appointment. Says two ppl are ahead of me and it'll take atleast an hour to do a state inspection. So i told him thats why i made an appointment so i wasnt walking in. Plus it only took maybe 15 minutes the last time i came to this exact place. But regardless I just said no biggie the place is a dump and if that's how they treat ppl that make appointments then I don't have an issue taking my business elsewhere...
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May 2024 by Jessica Harper
Wonderful establishment will recommend to anyone!
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April 2024 by Pat Buchinger
Personnel were friendly and completed inspection in a timely manner
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April 2024 by Katie Heath
Scott and his helper were great. We were on our way to Florida and had an oil leak. They found the issue and fixed it right away! Great customer service!
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April 2024 by jessica johnston
Scott Raish and Ryan Degraw like to charge for courtesy inspections and add it on the bill calling it a scheduled maintenance package, all you idiots did was look at my car not a maintenance done… won’t ever trust this company or men period…
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January 2024 by Judy Peterson
Easy to make your appointment online because times available are shown and you just pick one. I always get in and get out of I'm not just dropping my car off when I make an appointment this way.
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January 2024 by Jessica Clark
Recommend the bath location. The service their is impeccable.
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December 2023 by Kimberly Sharp
Mike is wonderful I was a walk in and Mike took me rite in and fixed my truck rite then I don't know any other place that would do that. I want to thank him again! I would definitely tell people to go there. Your treated with respect and kindness. Thanks again
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December 2023 by David Maine
I came to this location today around 2:30 PM.I was poorly greeted by Mr. Scott, and was told that they were two cars ahead of me. I decided to wait and after an hour and a half both cars were cleared to go.As I was getting my car ready to come in. Another lady came in, and she was admitted before me for absolutely no reason.I had to wait one more time, and Mr. Scott did not explain to me why the line was not respected as both of us did not have an appointment and I was there at least a couple hours before she was.Mr. Scott was not fair and unjust in treating the line, and he gave me absolutely no reason as why I had to wait more time and more people were able to come in before me, even though they were the latest to come to the location.I kindly ask him to explain and justify the reason, and there was no reason given he lets people come in as he wishes not on basis of appointments or first come first serve as he said.Even the customer who was let in before me was apologizing to me, as she had no rule in bringing her first, even though she was there last.Long story short, I felt treated unfairly, and was given no reason as why my car was not checked. If you want port treatment and discriminatory behavior, this is your location to go.I can promise you that you will not feel comfortable at this location and will be given no reason as to why other cars come after you and are treated before you. Furthermore, if you need extremely bad professionalism and unjust treatment with poor service, this is your location to go to.When I asked Mr. Scott for the supervisor to write a complaint, he told me that he was the general manager, and that I cannot go beyond him so if you have a complaint, your complaint will be treated by the same person who is providing poor service, discriminatory behavior, and letting cars come in as he wishes.Today was my first and last day at this location. I will never ever waste my time going to such horrible place with such poor service.I wish there was rating under one star because this location does not deserve one star. I apologize for writing this long story, but I did not want anybody to have the pain waste of time that I had today.
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December 2023 by Sally Farrell
Always go to our local Monroe for service. The employees always wear a smile and explain what I need, when I’ll need it , if there is a sale on what I need, and do the job right and on time. Highly recommend Bath Monroe to anyone needing service.
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December 2023 by Cassandra
Great people.. They fixed my car quick and thoroughly my car so I could get home safe. I most definitely recommend this place.
