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August 2024 by Brian Schollard
Absolutely the worst customer service. You sign up so you can leave delivery instructions and the driver doesn’t follow them. Automated system is completely useless
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October 2023 by Dot Carrigan
Learn how to read addresses and deliver to the right place. repeated problem and no help from customer service.
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October 2023 by Heather Rosendale
One of the absolute worst customer service experiences. The guy working running store is a rude and disrespectful! I have literally been in customer service for 26 years and he maybe the worst I have seen.
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March 2023 by Cheryl Harrington
I signed up for and paid for UPS My Choice so I could change a delivery date. Two weeks in a row I did not receive all of my packages and one was even sent back to sender. This week I received one out of the four packages I was supposed to receive. I didn't realize it was going to be this much of a hassle to change my delivery by one day! So ticked off about this and not being able to get anywhere with customer service! When I check tracking it says two packages have been in Batavia since March 7. Why are they not being delivered!?? I changed the date by one day! Who knows where the other package is!
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January 2023 by Kathleen Shamrock
Yes, the hours are correct. I got in quickly and out quickly. Just have everything you need to pick up your items to keep things moving.
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October 2022 by Dayne Burroughs
No longer a customer center... Just a QR code on the door to tell you where to go. Leaving 3 stars because in the past the staff have been very helpful here, but unfortunately....it's not open to the public anymore.
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October 2022 by Kathleen Clare
Yes, the hours are correct. I got in quickly and out quickly. Just have everything you need to pick up your items to keep things moving.
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October 2022 by Stephanie Froebel
We have lived at our house since 2014 and UPS keeps saying the address does not exist! We get packages daily and now all of a sudden you can't deliver them????
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June 2022 by Melissa Berger Mandisa
‘From This location!!!’ The Driver Entered my home!!!! SCARY!!!!My package was just delivered to me.. and your UPS DRIVER SNUCK through my closed side Gate, past my pool, and INTO MY HOUSE TO DELIVER MY PACKAGE!! I’m shaking I’m so livid!!!!! How scary to find a man entering my home!!!!!! This was obviously not my front door!!! This was the Private gated SIDE entrance!!! Your people have no right entering a home!!!! WTH?! Completely Unacceptable!!!!!!!
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February 2022 by bruno hennessey
Would not even give one star they had my package since Saturday 4:48 at my hub for delivery at 6:45 Monday still not on truck for delivery
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February 2022 by Christopher Hilbert
Only open from 5pm to 6pm.
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November 2021 by Sarah
So angry, I paid 20 dollars for overnight to get my birth certificate from Arizona, literally a piece of paper, then it was sorted incorrectly, sent to the wrong state re routed then when it got here to Batavia, shocker , I get a notice saying I was unavailable for pick up… I have cameras on my house as well as motion detectors and a doorbell that notify me if a car even drives past my house… guess what .. not one ups truck was even on this street. So now I have to wait for the one effing hour this place is open to get my birth certificate so I can get married on time. I swear if my wedding is delayed over someone’s lazy ignorant behavior I will about explode. So incredibly disappointed!!!
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November 2021 by roger grazioplene
They throw my packages from bottom of the steps to door 15 feet .
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March 2021 by Peggy Tripp
Package was supposed to be delivered by 2pm today and it still has not been delivered and the delivery truck is back at their building so not going to be today. The driver did park out in front of our house at 5pm but never dropped any thing off. What is up with that? Have never had this problem before. Better be here tomorrow is all I can say. Very poor service in my estimation.
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December 2020 by Daryl May
Fast, Polite and Amazing Staff. Parking was pretty busy (because of the season) so just find a spot and be safe.
