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“Dylan is absolutely amazing he went above and beyond to make sure i was able to be provided with what I was asking for his customer service is amazing and he made my process very understandable and comfortable I highly recommend”
“Greatest customer service out there. Get yourself a bank like TCT FCU. Morgan is seriously one of the best if not THE best account rep I've had across any business I've interacted with. Thank you thank you thank you”
“I love this bank for many reasons. However, I ordered a new Debit card on 10/17/2022. I still have not received it, and they’re charging me $25 to “expedite” it….”
“Been going here for years. You won't find too many banks who actually know you by name and treat you as an individual not a number. It's clean, safe, friendly environment and welcoming staff make it so easy to fall in love with the place. They decorate every season. No dust, debris etc. Windows are almost transparent. The place is so modern and the architecture is stunning, that you gawk in awe. It's updated so no old equipment, design or malfunctioning or delayed computer process. The teller's are so sweet and get you in and out without being rude or rushing. If you don't have a good bank yet or are starting out, I highly recommend trying Pioneer banks in general. I've been to many locations and each feel clean, safe, and customer service is 100%. I do not work here or have ever either. This bank is so understanding especially when you overdraft. They explain everything to you in a sweet and respectful manner. They have lollipops for the kids and I'm one of those people who like to be in and out so they are quick and effective. Plus side they have coin machine and it's skips the line.”
“I recommend this Pioneer Branch to all my family and friends. The employees there are all so kind and helpful. Even if there is ever a problem with my banking. Thank you”
“I have been a long timemember at anothzer credit union (I still am) I loved the personalized service I would receive. It was as if everyone knew me- I was in the market to open a new business account. So, naturally, I went to the place I loved.But things were different- they were in the middle of a merger. They seemed less customer focused than before- I felt as if I was in a 'regular bank'So, I left. I wanted to stay with a local credit union, and I walked into a Sunmark. I was greeted right away, and made to feel right at home. I go to various branches through the Rotterdam area.On November 14, 2023 I went to the location at 5 corners, and the teller (I am so bad with names, 4 letters, began with N, and shared a birthday of 11/15 with me ;-) ) She was extremely helpful, and friendly while also being professional. I noticed the other tellers had the same rapport with the other customers they were assisting.Keep u p the great work! It is so refreshing to feel appreciated in this world of "YOU CAN JUST DO THAT ONLINE"Thank you”
“Thank you Amy Grazda & Dennis Mitchell for the bank checks for my house closing. A big huge shout out to smart and quick to answer all questions. Amy Grazda went above and beyond for helping me set up create additional checking, savings and additional citizens bank card along with other great tips Amy provided. Thank you”
“Though Trustco Bank is based and HQ'd in NYS, they went through some expansion in early 2000s. Trustco Bank now has 148 branch locations, 53 of which are in the state of Florida with majority of the customers they serve being seniors who live in Florida in the winters and come back to the Northeast in the summer.The Bank is fairly active in the local community and their niche product is the mortgage. My experience at this branch while I made a visit to make my payment was satisfactory with a person greeting me when I walked in and the teller had q smile on her face and was being efficient.”
“The Tellers are always friendly and helpful. They go out of their way to provide excellent customer service. They offer person and business checking and savings accounts. It is a great bank.”
“Best bank ever everyone is so sweet and kind always willing to help no matter what my whole family banks here and you always leave with a laugh or a little gift the lady’s are such a vibe I thank you for all you do this was my gift today ”
“We are new to the community and opened our personal account with Keybank a year ago. There were hiccups in the beginning, names misspelled on our checks, charges being taken that we were not aware of, items that were not posting to our account and a female manager that told us on 2 separate occasions when we had a concern, "It's not my job." Today we went in to open a business account and L. James Greenaway was Awesome!!! He walked us through everything that we needed to know in a timely manner. Extremely Professional and we will go to him in the future for any of our concerns. Great Job James!!!! We truly thank you.”
“The manager, Andy Ortiz, from the Key Bank Ballston Branch, has been extremely helpful in navigating the process of obtaining business bank and credit card accounts for several of my businesses.It has been pleasure to work with him throughout the entire process.”
“The manager, Andy Ortiz, from the Key Bank Ballston Branch, has been extremely helpful in navigating the process of obtaining business bank and credit card accounts for several of my businesses.It has been pleasure to work with him throughout the entire process.”
“I opened an account here.Brian and Thomas were friendly.Perhaps because it was a newly opened branch, the store was very clean.The staff responded kindly, and I was able to do my banking right away without waiting.I am satisfied.”
“I have been a customer since before Excelsior Credit Union merged with CapCom. I do alll my banking there. I am consistently surprised and gratified by the quality of their care and services. I recommend them without reservation.”
“People come on here mainly to piss and moan. Want proof? Look at the 2 reviews Sunmark has received, - 5 years ago and 9 years ago. Each under completely different leadership. Since, Sunmark has expanded significantly, branches have been remodeled for better member services, and their loan process streamlined. Interesting how nobody comes on here to say any of the positives. Miserable people everywhere.”
“My husband and I have had nothing but good experiences using this branch of the trustco bank. The employees and manager are all friendly, easy to understand, and helpful.”
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“I have been a customer since 2008. Every single person I have ever interacted with there has been amazing! From the tellers, to getting loans! They are always so friendly and helpful!”