-
February 2024 by Joseph Morgan
Really friendly and knowledgeable staff overall a great experience and didn’t feel rushed when trying to open a new account
-
February 2024 by Mama S
Do not bank with Trustco. I’m sad to say after about 10 years, which really didn’t have major issues until last year. I don’t know what happened after the pandemic, it seemed like all of their staff left, leaving them with closing branches early, not being open on Saturdays, etc. etc. Then I was hit with fraudulent charges, four different occasions. I’ve been through two different checking accounts, endless number of buying checks that I don’t use anymore. My debit card being hit on three different occasions. Then them allowing a payment to go through. That was not in my name, for $3000. Then they also Deposited money in someone else’s account, so glad I was on top of everything. I was able to catch it. Don’t fall for their fraud alert, they do not catch everything. I watching my account like a hawk and that’s how I caught some things. They allow someone to take money out of an account , electronically. I am done with them and basically closed all of my accounts and I’m going to a different bank. As I was closing out my accounts, they have the nerve to say to me, the frauds probably gonna stay with you. It’s not our bank. Then as I was moving everything out of there again deposited the money into the wrong account. It has been a nightmare the last year. I am exhausted from their incapacity to hire people who can simply type in a number accurately.
-
October 2023 by G Weil
Typically use a Rotterdam branch but had a great experience here as well, very helpful.
-
April 2022 by Nischinth Sadhak
Though Trustco Bank is based and HQ'd in NYS, they went through some expansion in early 2000s. Trustco Bank now has 148 branch locations, 53 of which are in the state of Florida with majority of the customers they serve being seniors who live in Florida in the winters and come back to the Northeast in the summer.The Bank is fairly active in the local community and their niche product is the mortgage. My experience at this branch while I made a visit to make my payment was satisfactory with a person greeting me when I walked in and the teller had q smile on her face and was being efficient.
-
January 2022 by Naomi GB
Staff has always been great!
-
November 2021 by naomi baker
Staff has always been great!
-
April 2021 by Sarah Smith
Have had nothing but issues here. Outdated technology and lack of uniform policy throughout the branches has led to multiple problems for myself, my boyfriend, and his mother. Go with a bank that knows what they are doing.
-
April 2020 by ron winnie
Best bank, the tellers are great and know you by name when you walk in. Manager Herb Klein is stellar, always on top of things and super professional.
-
November 2018 by Valerie Darwak
Horrible Service
-
September 2018 by Chris S
No very friendly staff. I go to other locations when possible where they smile and greet you
-
June 2017 by Ghost
The staff is courteous and upbeat. Always walk put in a decent amount of time and manager is wonderful.
-
April 2017 by Anne Jurcsak
I have always found staff to be courteous. All banks are slow to process things these days, but I have never had a terrible experience at this location.
-
March 2017 by Brad B
Horrible bank, they are so understaffed and rude.