-
February 2024 by Crescent Mattress
Had a great experience with Mangino GMC. Salesman Dave Moffitt is a true professional and very experienced. He made my car buying experience a breeze. Will refer anyone in the market to Mangino as well as return if the need arises in the future.
-
February 2024 by Kim Kern
Marcus was great! Listened to exactly what I wanted and got me into my new car seamlessly. This was a relief after my previous experiences with other gmc dealerships. I highly recommend visiting Marcus to anyone if they are looking for a great experience!
-
February 2024 by shane kirkmon
First of all I want to say that I came to get my 4 new tires put on that were sitting right in the back seat of my car that I purchased from tire rack to have you install mount and balance & have an alignment done along with my oil change and state inspection. There is no way that could of gone unnoticed from seeing them sitting there in the back or smelling the fresh rubber in the car. I got the inspection video and the mechanic was checking the tread on the 4 tires I already had on the car as he apparently did not know he was installing new tires that were sitting right in the car. I texted the service rep about this and they text me back that the mechanic didn't look at the second page of the work order that they were installing my new tires and thought it was funny he didn't look at the whole work order and what was to be done. It shouldn't take me pointing out to them what was being done to the car and if I hadn't pointed it out I probably would of came to pick up my car that afternoon with the same 4 tires that were already on it I would of found nothing funny about that . Also I provided a tire sensor for them to fix as they said while the tire was off they would replace my right rear tire sensor for me. In the end they weren't able to program it with their tire tool as it was an aftermarket part when they put it on so they proceeded to take it off and return that part to me so I could go about returning it to the parts store. They failed to tell me that well removing the never used tire sensor I had just purchased two days prior that they had damaged it so upon returning it to the parts store I was told they couldn't take it back because it was damaged by the mechanic in the removal process. In the end your service manager is going to reimburse for the cost of the part which I appreciate but I don't appreciate buying a brand new part for someone to just damage and then not being able to return it to the parts store and now it is just a brand new sensor that is a piece of trash that will not be used on any ones vehicle. If I ever come back for more service to be done here I request that mechanic yesterday be not allowed to work on or be near my vehicle at all. I expect they at least know the job they are doing from the moment they pull it in and also the inspection video you guys provide me was done so quickly with no care to show me every thing going on with my vehicle it was only 30 seconds long. Last mechanic who sent me one when I had the car serviced back in September 2023 took 3 full mins of video to show me my shocks, brake & fuel lines , struts, brakes the whole undercarriage of the car was in great shape and everything that was going on with it. I find those inspection videos very helpful and insightful as I am not a professional mechanic and I don't know everything that may or may not be going on and it is nice to know that someone cares to show me what is happening with my vehicle when they are working on it. I just feel that there was not as much care and attention put into it this time around compared to previous experiences. In the end the job got done but just made me feel not as important of a customer this time around with this service appointment.
-
February 2024 by Thomas Kubiak
Not the best experience. I was having some problems with my 2 year old truck. Admittedly, they were electrical problems, which are notoriously difficult to diagnose. Prior to bringing the truck in I did a ton of research on the possible problem and explained it to the service rep when I left the truck. I understand most people do not know what they are talking about when it comes to vehicles, but I am a hobby mechanic (restored several German cars) and I explained that. Instead of listening to me and my research, they determined my battery was bad and replaced it under warranty. When I objected they said that was all they could do. So I left and sure enough that did not correct the problem. I brought the truck back, again offering the research I had done on what was causing the problem (which again was rejected). This time they kept my truck for almost three weeks - during which time I only received one call about the status (after I had called and emailed asking for an update). Finally they decided to do what I had told them to do in the beginning and amazingly the problem is fixed! Then they send me an email to complete a survey and say if I can't give them a good review please let them know. So I respond by saying I can't give them a good review and if they would like more information to please contact me - no one does. I'm not inclined to leave bad reviews - but definitely not happy with this dealership.
-
February 2024 by Ted Hidde
very good like usual
-
February 2024 by Dennis McFadden
very good
-
February 2024 by Jonathan Griffin
This service team has always been great.
-
December 2023 by Samantha Gale
Brian in the parts department was Great he was able to get a part to my dealership in P.A. So I could get my Tahoe fixed for Christmas! If I could give more stars I would.
-
December 2023 by Darwen DarDar
Service advisor, Tyler, was on point with my 1500.They had my truck for just over a week but he communicated with me every step of the way.He dealt with the warranty company, got stuff covered. Thanks, Tyler!!!
-
November 2023 by Barbara Jones
A really nice dealership. Remember after you purchase that vehicle, you will have a long-standing relationship with the service department. So a dealership needs to have a good strong, knowledgeable service department. Although I did not purchase my car there, I was greeted and promptly taken care of, and never treated indifferently. Like most GM dealerships, you pull up to the big glass overhead door, toot your horn, then the door will open, and you pull in. No need to park the car, and walk (which is a great for seniors). There's a comfortable waiting area for those people who choose to wait while their car is being serviced, with complimentary bottled water and coffee. There's a gorgeous fireplace that wasn't on, but during the wintertime I bet it is. It was meticulously cleaned....and not a spec of dust anywhere. This is my third GM vehicle, and I keep coming back to GM...because they're built to last. I wouldn't own any other brand of car.
-
November 2023 by Richard Collodi
Bought a used vehicle from them. A couple weeks later the back window showed a leak. Brought the truck in and they were able to get it done immediately. Even offered a rental if it wasn’t done at a certain time. They definitely stay true to their word.
-
October 2023 by Mark Dicocco
Absolutely awesome buying experience! Marcus, Larry and the rest of the Mangino family made my vehicle purchase, smooth, fast and enjoyable!! I appreciate all you have done and I look forward to future purchases!!
-
October 2023 by Marla Jeffery
Al Depalma was exceptional. Answered all my questions and very customer focused. He makes his customer his number 1 priority. Love him!
-
September 2023 by Cam Aust
Made an appointment online, misread the date and ended up dropping off a week early, I didn't need my truck so I let the advisor know that I wasn't in a rush, and to just take a look at it when possible. I was told it would by about 4 days before they could get to it. Relieved a phone call about 4 hours later that it was diagnosed and parts ordered. I was happy that the service department was able to squeeze me in despite my mistake of dropping off early.
-
September 2023 by John Smith
Just had the air bag recall done on my 2011 GMC truck. Mangino service department did a great job, were polite and efficient. Treated me great even though I have an old vehicle.