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January 2024 by Capital Property Management
The manager, Andy Ortiz, from the Key Bank Ballston Branch, has been extremely helpful in navigating the process of obtaining business bank and credit card accounts for several of my businesses.It has been pleasure to work with him throughout the entire process.
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November 2023 by Matt Murrisky, MBA
This was my main office when I was living in the area. It was a bright spot during the pandemic for me and provided all the services I needed in very dark times. I think what I liked most was how willing they were to connect and work together during the pandemic. Most everything else was closed so it was an awesome experience to get my needs met and in an enjoyable way. As a former banker myself it was amazing to see them work thru logistics of getting the account opened and updated and additional services running. The manager and staff were excellent in those terms and the atm drive up always another bright spot. Still working front lines and have found par services at pnc in nj but this was a real treat to have worked with for the pandemic period start period.-Wasnt sure how to respond to the Response from the owner so updating here. I had a recent experience with the contact center where they were not able to assist we fee resolution from an error in the android app. (i liked the orignal one much more as it was more accurate in my opinion) If you want take a look. It was being sent to the home branch for review. Providing five either way, great office
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May 2023 by Eli Litchfield
Great staff!
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March 2023 by Casey Welch
Trish was such a kind and sweet woman and Jim was seriously so dedicated to helping me with my situation and figuring out the best possible way to achieve what I needed! They are so nice! I never thought I'd be a part of a bank where I'm recognized the second i walk in the door. It felt great building these relationships. I've been with keybank for along time and have never had a complaint. This branch is by far my favorite! !
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December 2022 by kelsey ostrander
I don't even want to leave any stars but in order to put a review, I needed to .So many issues wrong with today at this bank.1st.I've had my account with long before when they were all first Niagara banks !!! My HASSLE free account was some how negative? But what tickled me is that I was able to cash checks there over the past few months and all a sudden because my account was negative, I had to deposit my check.2nd.MY HUSBAND is on my account and the lady needed to speak to me directly to inform me with the information.3rd. The lady that deposited my check comes back to the window and informs me she deposited my check but also canceled my card.This bank is a joke and as of tomorrow. I will no longer have my account open and canceling it.
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June 2022 by Kimberlee Roberts
I have been coming to this branch ever since I was a kid and I don't like going to any other KeyBank locations. Trish is my favorite teller there, she's very helpful and kind. I do like their new ATM machine which is very helpful when I need to withdraw money and I love that you can get bills as small as $5 now. Super helpful, and Trish is amazing!
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March 2022 by L W
The drive thru atm machine is awkward. First you put your card in horizontal instead of vertical like most places. Its impossible to reach it from your window. Many customers have to open the door. It is slow too.
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June 2021 by Sleepingkittens1
People who work here are very pleasant
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November 2020 by Bb
Been with this bank for 8 years plus ever since it was first Niagara before key bank took over and Sally has always looks down on customers and is very rude I shouldn’t feel judged going to my bank!! I was in line one day and I heard her raise her voice at a lady for taking more then one cookie which are complimentary no sign that says only take one not to mention she always looks miserable Sally should find a new job until then I’m finding a new bank Trish and marylyn are amazing and kind Sally is not beware !!!
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November 2016 by Shelly Craver
This branch used to be First Niagara. Friendly and helpful staff. Atm located INSIDE.