-
May 2024 by Sierra & Jonah King
Linda was a friendly person to work with (hence 3 stars given-would have been less had this not been the case) but unfortunately for us, gave us some wrong information about how to pay our taxes. She marked down that we would mail in checks but we advised her that we wanted to pay electronically. She then mentioned that we had the option of going online to make the payments (we owed federal and 2 state since we moved here last year). This was not the case as we went onto our H&R Block portal and there was no option for paying once they were filed. We tried calling the office and were told "you will just have to send a check in". Also attempted to call the 1-800 number to be told that we could call the IRS as well as the other 2 states.
What we ended up having to do is the research to find each website where we would go to and pay our due taxes. It's very frustrating to pay a company almost $400 to then have the extra hassle of spending time to find a solution for something that should have been advised correctly in the first place. No apologies were given when we called in. This left a really bad taste in our mouths and we will not be going back to file at this office. We will either do them ourselves online or go to a different location who knows what they are talking about.
-
March 2024 by Teresa Miner
I only needed to have my taxes prepared this year because I didn't understand a certain form. They originally charged me $290, but gave me "discount" of $25 because I was a new customer. I suggest avoiding this company at all cost if you can do your taxes yourself. By the way, my tax prep took less than an hour.
-
February 2024 by Elizabeth Delgado
As always, my experience was pleasant. I would recommend this place with confidencd.
-
February 2024 by Joe Guerrier
Friendly knowledgeable exp
-
February 2024 by Cheryl Wippich
Very confident with the specialists. Been going to them for 6 years now.
-
February 2024 by Nelson Booth
Fast friendly service
-
January 2024 by Colleen LeGere
Love these guys
-
September 2023 by Paul Vanbuskirk
Cha ching.
-
September 2023 by Lana StPierre
Very helpful
-
April 2023 by Marie D.
Just finished filing my taxes with the help of Patty Groff, Senior Tax Analyst, here at the seasonal office. The only way this could have been less stressful was if they had greeted me with a glass of wine! I'm very happy with price, and she was knowledgeable and professional. I definitely will return to work with her again.
-
March 2023 by Timothy Ingoldsby
Patty Groff is the greatest
-
February 2023 by Trevor Marsicano
Patty Groff was great to work with. My appointment only lasted an hour which I think is quick being 1099. She also said she was proud of how I organized all my tax documents. I will definitely be returning next year.
-
February 2023 by Katelyn Lamb
Patty Groff and her Assistant in the front, were so accommodating. I messed up my appointment and they made time to fit me into their busy schedule. Patty is quick, pleasant and as a young person that isn’t very familiar with tax documents, she has helped me over the years be better prepared for a refund. I will continue to visit the Ballston Spa H&R for their services. So appreciative of the staff!
-
February 2023 by Sean Kelly
We worked with patty and she had helped us every step of the way. Even pulled out a magnifying glass to read some small print to make sure we got everything correct.
-
February 2023 by Kim Overbaugh
Very pleasant experience. Knowledgeable friendly people. Very quick too.
