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November 2023 by Nelson LaPrease
I was forced to switch to here bc insurance no longer was accepted at our usual place. Every time my child's doctor sends a script over from an appointment in the morning, it is never ready when we go to pick it up. It doesn't matter what time. Today is was after 5pm and they said a half an hour. They do this every time. It's automatically half an hour. It's like they wait until you show up asking for it before they start it. I purposely wait all day so it would be ready, but no, I have to drive all the way back home or find something to do and then come back later. Unacceptable
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November 2023 by Megan Hughes
I ended up moving back to wegmans. They kept asking my old doctor for refills scripts and wondering why I wasn’t getting any. I clearly had my new doctor on file because he’s been refilling my scripts for. Every time I call there I’m put on hold for over twenty minutes at times to we’re I have to call them back. Just no waste of my time.
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November 2023 by Steven Ladd
Excellent store. Fast pharmacy, clean store, well stocked and plenty of different options for things I buy. Staff is always friendly and welcoming.
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November 2023 by Arlene Kellogg
Best place to have your shots. Very kind associates. Never felt the pain of the needle..
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November 2023 by Liv Brown
The entire team at Rite Aid on Downer Street in Baldwinsville are extremely helpful, always willing to help.
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September 2023 by Gary Hatashita
Always have good service and friendly employees.
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August 2023 by Vanessa Guzman
Just leave this pharmacy and go to Wegmans or Walgreens. Called because we needed an emergency inhaler as we were going on a trip, was told they’ll rush it and it’ll be ready in 15min. I called to add an extra item and I understand that wouldn’t be ready for a while but I was at least expecting the inhaler to be ready when I arrived a half hour later. I understand that I put a rush on them but they are a pharmacy, it’s not like we can go and get a rescue inhaler anywhere else, it is literally their job to give you your medicine if you need it. Apparently, if you are in desperate need of an inhaler, you’re better off dying as you will not get one when you need it and will have to wait in their hour-long queue. Seriously, this place isn’t worth giving business to. We will certainly be leaving this pharmacy.
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April 2023 by Doris Halko
Their store brand products are Very Good! Every one that I've tried has been as good as the name- brand + much more expensive brands that I used to buy.
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December 2022 by worksofeagerhands
I think they try the best but need more staff that's a reason for the not great reviews. Understaff will do that
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December 2022 by Jennifer Stoutenger
I have been going to this pharmacy for over ten years. Sure, things have changed. Sometimes the wait for pharmacy is insane! Please remember, they are short staffed and doing everything possible to get to every customer. The employees are very personable and friendly.To those that complain, why don't YOU get a job there and help them out?! Patience people. Patience.
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November 2022 by Jamee Benson
I could write a book about the negative experiences and rapidly declining service at this Rite Aid, but I will keep it current. Wait times are unacceptable and communication is non-existent. On more that one occasion, I have had life saving medications called in by the Emergency Department that took over 24 hours to fill (filled only after I went in and requested them). I have regular monthly prescriptions that are often out of stock and take days to weeks to arrive. Most recently I requested a refill and went in 12 hours later to find that it was not ready. The pharmacist only then told me that there was an issue with the insurance/Doctor. When I pointed out that I should have been notified there was an issue I was rudely told that I need to sign up for notifications. That should not be necessary, but I AM SIGNED UP for notifications and get them on a regular basis. The pharmacist was EXTREMELY rude when I told her I was. She argued and yelled at me while walking around, she could not even stop to discuss with me privately. The medication is very crucial, as are most prescription medications, regardless of status, one should be notified if there is an issue as soon as possible so it can be addressed in a timely manner. Avoid this location unless you like long wait times (a day or more), rude staff and surprises regarding your health.
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October 2022 by Nisha Foster-Spearman
Terrible store everytime I get a prescription filled here there's outrageous wait times. I've given it a few trys before writing this review but I feel now it's time to speak up. I've used the IVR to refill with an estimated wait time of 730 that evening well I gave it until the next day went in and they told me that it wouldn't be ready for another hour... why is this? Thank God it wasn't an emergency because if so I'd have been sol. Well this brings me to today a prescription was called in over an hr ago from the Dr's office called to see if it were ready and the best they could do again was one hour more. I am tired of this place and will be taking my business elsewhere not worth my time or struggles. I have many more occasions I could rant about but I'll stop with this one. Absolutely ridiculous.
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October 2022 by Danielle Trendowski
This location has issues with their covid scheduling system. Twice now I have made appointments, have confirmation emails showing the date and time and when I get there they claim there is no appointment. Even when showing them the confirmation email they still say there is no appointment showing. In the 15 minutes spent going back and forth with them they could have just done the test or shot.
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September 2022 by MG
Very professional, clean and organized store. They are very helpful.
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August 2022 by Jon Bowen
Have been coming here for many years, since the store wasn’t even rite aid. Asked aBout Covid booster and was told I neede to make an appointment on line. Used their convoluted website and made an appointment 1 minute in advance. Went to counter and was told I wasn’t in the system. Also, years ago was put on their list for shingles vaccine. They said they’d call me when it was available. I checked back for the first 2 years to no avail. It’s been about 4 years now. Plenty of pharmacies around, I’ll switch to Ealgreens or Kinneys
