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March 2024 by Brittany Suarez
This place is an absolute mess. We waited nearly 2 months to get in only to be turned away because our secondary insurance (which they don’t take anyways) won’t be active for another 6 days. Just use the primary insurance!! I am so upset that now we can’t receive medical care after wisting months and even getting insurance that they do take constant us $600 a month just to be turned away!
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March 2024 by David George
Always friendly, great communication.
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November 2023 by Kurt Stavenhagen
Good Care:* They are punctual. I don't wait in the lobby for an undue time. The nurse is prompt. It's easy to schedule an appointment. And the front desk personnel take care of payments and update information promptly.* They are collaborative. Dr. Alicia Blair and the nursing staff listen and work with you.* They are well networked. Dr. Blair has worked with many doctors in the area.* They have a good sense of humor and seem to care about each other's welfare.
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July 2023 by Norma Wallace
Been seeing Dr. Sani for almost 15 years. He is really upfront and real with me and I love that. We can joke around. Customer service is great they know me by name.
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April 2023 by Joseph Trionfero
I have been going to Dr Saini's office for years now but every year/day that passes I realize how lucky I am and how good their customer service really is. Dr Saini is a great Doctor and I am lucky to have him. Of course there is the FACT that he is knowledgeable, but just as important he is very patient and kind. These are not common attributes found in the medical community in 2023. There is also the FACT that he has surrounded himself with a staff that is just as professional, talented and kind as he is. Lynda is ALWAYS a welcoming (and happy) person to greet you and get you signed in and she always goes the extra mile to help you with referrals and test . She makes every customer feel welcome and appreciated. Amy is Dr Saini's nurse and she is excellent and has great follow through on scripts and medical test needed. Last and not least, Sundee keeps everything running smooth and gets you on you way as quickly as possible. She ALWAYS has a smile on her face. You get the sense that they are all happy to be there and are content with their careers . This quality of customer service is so rare in a post pandemic world. Hats off to Dr Rajeev Saini and his staff for being the best! Thank You!!!
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March 2023 by Dan Davenport
Excellent staff, seen in timely manner. My PA, Brittany Todd listens to all my concerns for quality care by this medical provider. I have also been able to have telemed appointments on occasion when needed. This is a well run local medical provider that I highly recommend.
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February 2023 by jayzz
Avoid Northway Medical (both locations). Can't ever get through to anyone for anything. I also got charged for the Dr to call me to let me know what my test results were?? INSANE! I've been a patient for 6 years and I will not be coming back.
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February 2023 by David Simonds
The staff at the Baldwinsville office have always been great and Dr Sani has always taken care of any issues or concerns I have had if I could give more than five stars I would.
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December 2021 by Jennifer C.
I seriously don't know how this practice is still open. The receptionist as well as the people in billing, pull up your confidential medical records and discuss exam results, medication, etc...with you. This is not appropriate and maybe even illegal! They bill you for separate visits if you have a short conversation about something else, and do not make you aware that they are billing for a separate visit. They consistently cancel appointments, many times on the same day. The billing people are extremely rude and unprofessional. Many times when you call and leave a message, there is no call back. Do yourself a favor and stay away from this place.
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January 2021 by Iris Bennett
This is the most amazing caring medical team. From the moment you enter this office you are treated with respect .
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February 2020 by David Gallardo
I was a patient with this office for many, many years dating back to Dr. Nanavati's tenure at the Baldwinsville office. Unfortunately he moved to the Fulton office and that was too far for me to go for visits. I stuck it out with Northway even after bad experiences with other personnel there. I eventually connected with Dr. Saini and have been seeing him regularly for many years... Sadly though I recently had to cut ties with them after they charged me for something they could not perform. My last visit to them was for a very specific test to be done. Upon arrival the Dr. stated that the kits he had were expired and "good news, we cannot do this today". I went on my way without any real concern and knew at some point we would get it taken care of. To my surprise about a week later I received a bill in the mail for a office visit! I contacted the office immediately to question this charge and the staff was less then helpful. She checked with everyone in the office that had any authority and advised that the charge stands and it was considered a office visit. I politely advised again that this should not constitute a office visit.. I was not due for my "follow up" appt for nearly 6 more months.. The only reason I came was to have a test done that was not and could not be done that day. I still am in disbelief that for as long as I had been going there and the relationship I had with Dr. Saini that they would even consider charging for this "visit" and then steadfast about not waiving the fee. It left such a bad taste in my mouth that I cancelled my future appt and advised I would not be back! Good doctors are hard to find and frankly I wasn't looking. I just think this is very bad business and to loose a patient over something that seems so obvious is poor customer service as well!!
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August 2019 by P J
Dr. Saini.is pleasant and thorough. I have only been a patient past 2 years. However, I am very happy in his care and trust.
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April 2019 by Christina Venditti
Very knowledgeable and patient (no pun intended), also caring.
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April 2019 by S.J. S.
Dr Saini is an excellent provider. His staff is knowledgeable and professional
