“I went in for an upgrade and the rep working name was G she was the only person working at this store. She was extremely knowledgeable and pleasant to work with. She was very helpful and made the experience less stressful as I did not know what I needed for my daily use on my phone. She was not pushy and kept advising she wants me to be happy with what I get. I wish we had more associates like G now a days!”
“I went in a few weeks ago to get an iPhone 12 and I am grateful for the cleanliness of the store and the southern hospitality shown.The music was great and entertaining they even had my music going. And a big shout out to Paula a great person all around did an amazing job in assisting me with my switch from simple mobile. Great work keep it up!!!!”
10AM - 5PM
3705 W Genesee St, Syracuse“Great service from Connor! Had iPhone replaced, brought in new one for setup. There is a $35(?) charge for this but worth every penny not to have to navigate the confusing setup website. My phone was setup within 45 minutes with everything flawlessly transferred over my old phone. I originally bought the family's phones from this store. That experience was excellent as well. Highly recommend this location.”
“Ashley was such a great help today! I was having issues with my iPhone and she helped me upgrade while also explaining offers that were available for me(I’m a basic phone user so I unfortunately passed). She even explained that I qualify for FirstNet saving me money! Ashley portrayed great customer service, very informative and was great company!”
“Had a great experience dealing with Jeff in purchasing a new phone. Everything was transferred quickly and successfully from my old phone. Excellent customer service.”
“The associate who helped me was top notch. Perfect execution of customer service, explaining My options, verifying my identity (which I appreciated), and friendly.”
“Came to the Store first thing on a Monday morning and found a waiting line. The store only had one employee at the time and I was amazed how this lone employee started to hand all the customers. Thank you Paul for the great service and your amazing ability to work under stress of a customer line and ability to offer great service.”