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May 2024 by Nathaniel Stanton
Got the part I needed without much information. Pretty skilled workers you got
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March 2024 by Jay Lee
Store employees are very rude!!
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March 2024 by Tommy Calabria
This stores employees are very combative. I bought a sander from here and it’s not at all what I thought it would be and they refuse to let me return it. In their policy it states “If you are not completely satisfied with your product, you may return it within 30 days of purchase” and I’m not happy.
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March 2024 by Michael Wilson
Great store and helpful people
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August 2023 by Michele a
It's a fully-stocked hardware store. It's a wide-selection gift boutique. Who could ask for more?!
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August 2023 by Tom Quinn
Friendly great service always.
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May 2023 by John Rickles
For a local hardware store they really do have a lot of what you want. It's nice to drive just up the road and be able to get things I need them and now and not have to wait. Service is helpful and knowledgeable. Always a pleasure
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April 2023 by Harry Callahan
The store has poor customer service. BEWARE: Don't ever buy paint products, you can't exchange a mistake. It's the new last resort at your own risk
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January 2023 by Kevin Gibbs
We come down from Mexico. Great StoreGreat People Great Products.
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November 2022 by Matthew Hemingway
The store is clean and seems to be kept up with pretty well, but I will never go back there again due to absolutely outrageous pricing on everything. I don’t even understand on how our company can be priced so much higher for everything they sell, then their competitors extremely disappointing to see a business mark up so high.
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November 2022 by William Cason
Good people and good service everytime!
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August 2022 by Susa C.
Shopping at this store feels like an "old time "experience. All of the employees work very hard to make sure you leave the store with everything you came for. Literally every time I walk into the store, I do not get very far before someone asks me what I am there for, and then takes me directly to it.
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July 2022 by Elizabeth Haley
One stop shopping, had everything we needed 4 our pool!
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May 2022 by matt s.
Sadly, I write this review. I have shopped at Ace for years and have been cheerfully assisted by many of their employees. The last two times however I was rudely assisted by the staff. Frankly I am stunned as I always considered this store to be part of the neighborhood. In any event two shopping experiences ago I approached the paint counter with a question about the Flourescent bulb I was trying to replace. My question was met with a stern and scolding rebuff by the mid aged woman working there. Her tone of voice was forceful as she said they no longer sell Flourescent bulbs. I then showed her the Flourescent bulb I was talking about and she asked where I got it and I told her off the store's shelf! Obviously there still are Flourescent bulbs in the store Today I went in to get some stain for my deck. I brought a gallon of Cabot neutral base stain to the paint counter and same Flourescent bulb woman. I said I'd like this in Cordovan Brown. She asked me with what seemed like irritation what I was talking about. I said I'd like Codovan Brown. She asked again and this time I responded that I thought the can is base paint and it can be mixed with colors to make Cordovan Brown. I asked if this is correct and got no response except body language conveying annoyance. I could see she was doing some other things although no one else was around. While I waited I grabbed a Cabot stain brochure and found the color I desired. As she approached me I said this is the color that I am talking about. At that time a younger man approached the counter and said he would take care of me. The female worker then departed toward the front of the store with a sour look on her face and what seemed like a scowl at me. I couldn't understand this response at all. I mentioned it to the younger gentleman jokingly saying maybe she didn't understand me because I mispronounced Cordovan. I thought I'd make light of it. His response was to look at me and put his finger in front of his mouth to silence me. I said I don't get your response. He said I don't want to "mansplain" to you. You are a man and she is a woman. I was baffled and told him so. He said everyone at the store works hard and sticks together. I said that is great but customer service is important too and that different word choices and facial expressions can convey the same message without being offensive to the customer. My comments fell on deaf ears. He told me I can choose to shop elsewhere. In any event I am stunned. First, I am baffled by the extreme reactions I got to requesting a deck stain be mixed. Secondly I was offended by the work colleague who scolded me rather than do service recovery saying the workers not only work hard but stick together. So don't expect a neighborly hardware store to shop at when it come to this store. Instead expect a place where the culture has changed and soured. Very sad. And yes, as advised I will go elsewhere to a big box store in the future where people are friendlier.
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May 2022 by Alicia Pierce
The staff is always so friendly when I come here. Somebody is always asking if I need help with anything. I love how welcoming the business is.
