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November 2023 by Kelly P.
I strongly recommend against anyone getting their pets groomed at this location. I brought my dog in for a nail trimming and the woman behind the counter said she could take her. She seemed nervous but I though maybe she had gotten nipped or something by a dog recently. She almost immediately cut multiple quicks on my dog. I know that this sometimes happens but it was clear she didn't know what she was doing and didn't even realize my dog was bleeding. My dog obviously reacted when that happened because it is painful and she proceeded to tighten the neck harness to where my dog was choking. At this point I started banging on the glass (thankfully I was there watching) and said I would take my dog home with two bleeding paws. She didn't even notice the bleed I had to point it out for her to put the antiseptic powder on. The groomers name is Rohina (I think that is the correct spelling), do not let her touch your dog. After this incident happened everyone in the grooming staff came out to talk to me and to say there have been problems with her and should file a complaint. If that is the case..WHY WAS SHE ALLOWED TO TAKE MY DOG IN THE FIRST PLACE. While this was a walk-in everyone knew my dog. We would have gladly waited for someone who was capable of taking care of her. It seemed like everyone just was waiting for this to happen so someone would complain to get this woman fired. I will never go back to PetCo for anything after this. I will say if you have to go there John who we usually take her to is lovely. He never uses choke collars, he has someone hug and pet her if she's nervous. He gives her love. I am sad that we will not be back to see him but I refuse to give Petco any more of my business
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September 2023 by Maksut M.
Manager Tony, the morning shift store manager at Petco, lacks compassion for animals. I recently visited the store to purchase urinary prescription food C/D for my cat. I had informed Tony during my last visit on September 15th that I could obtain the food without a doctor's prescription. However, at present, my cat is hungry and without food. This situation is completely unacceptable, as Petco should have a solution for customers requiring veterinary assistance on weekends. I explained to Tony that my cat had undergone PU surgery and urgently needed the urinary prescription food. His response, focused solely on protecting his job, was disheartening. It is truly astonishing that someone like Tony, with such a lack of empathy, has been appointed as a manager. He's answer was "I don't want lose my job" , Unfortunately, my cat will have to go without food until Monday, all because of Tony, the bearded store manager.
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April 2023 by Judith S.
BEEN PURCHASING MY GUINEA PIGS FOR OVER 15 YEARS AT PETCO. never had a problem staff at baldwin ny and franklin square ny were great! saw no sick animals here!..i do not drive due to illness...so this is my go-to pet store! as with any animal know your facts..check animal over..be an educated caring responsible pet owner...thank you!
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January 2023 by Amanda H.
I drive over an hour to Vetco specifically to see Dr. Rosen. She has looked after my dog Daisy for over 2 years now. She is genuinely kind, caring, and wants the best for my animal. I have receive nothing short of excellent treatment from her and trust her judgement wholeheartedly. Daisy and I are so thankful for Dr. Rosen!
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December 2022 by Vex S.
Took my dog for grooming didn't realize until three days later I told is covered with blood and scabs on and underneath her coat we pay for the FURminator I guess you decided to rake her until she bled.
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August 2022 by Hugh Y.
On Thursday 8/04/22 I went to the Petco store in Oceanside on Long Beach rd . I was in there for about two hours trying to get my two dogs new collars, leashes & some other accessories. I received very little help from staff. They appeared very disinterested, I mean if your on the floor & I keep coming to you 3, 4, 5, 6 times for assistance. It is your job to recognize that hey this customer needs help with our products let me support them. So I left the store frustrated & empty handed. On Friday 08/05/22 I went to the Petco store in Baldwin on SunriseRise high way. I was in there approximately 3 minutes looking for two dog collar leashes & some other accessories. A store representative name Alfred came right where I was and assist me in not only selecting what I needed but made sure I was satisfied. He measured the collars on my two dogs, picked out matching leashes. Then we went over and he explained to me the different varieties of dog treats. Alfred was so polite and informative. While on the check out line I saw Alfred giving that same attention he gave to me to several other customer on the floor. I spend over $200.00 in that store. Alfred should be the poster child of how a employee engages with guest that come into a establishment. He also should get a raise for his exemplary work & no I don't know him, I just met the guy in the store that day. Alfred you rock!!!
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June 2022 by S R.
I was interested in the services provided by Vetco at this location. I had tried to schedule an appointment to spay my cat when I was told I would need to schedule a consultation first. When asked how much, I was told around $70. I was told that at the consultation I would be told what bloodwork I needed to have done prior to spaying, this would be another visit before the actual spay visit. I wasn't given an estimate on price for bloodwork as she said it would depend on what tests were needed. Then when asked about the cost of spaying I was told they couldn't give any kind of estimate. Not a range nor a max price you could expect to pay. She said they have 3 vets and the price is determined by the individual vet...wtf?!! I've never heard of anything like that. I have called several vets, some of whom were not cheap but none declined to offer an estimate. Not being able to give an estimate seems super shady so I decided to continue calling around. Why does it take Vetco 3 visits to do what the ASPCA does in an afternoon from a bus?!?! And I'm sure once everything's said and done Vetco will cost 10x as much. I just can't.
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April 2022 by Fabiola C.
I arrived for my grooming appointment for my Yorkie at 8:00a. My appointment was 8:15am. I waited and even called the store to get someone to come to the counter. John, the groomer, came to the counter at 8:40/8:45a. This is not the first time my dog has been groomed by Petco and it normally takes an hour. It is now 10:30 almost 2 hours later and they told me my dog isn't ready. And that it will take another hour. How? My dog is small and he was the first appointment. And there are other dogs who came after my dog and left before. There are like 4 other groomers there right now. So I'm confused. I've been to this location for Vetco ever since i got my pup and they are great. I'm not sure if I'll be back for the grooming services. Please do better. Thank yo
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February 2022 by Jessica F.
So unhelpful & rude. I am looking to get my dog neutered and my vet charges a lot for it. At my vets recommendation she said since he is a rescue puppy I should call a few other places that often have better pricing for rescues. I've been calling several places to get price quotes and everywhere has been saying over the phone estimates or ballparks. I called petco in Baldwin and the person who answered the phone immediately said no you are not a client. And I can't even imagine to give a ballpark. What? How are you the only place that can't even estimate. I was so turned off by the attitude I would never recommend becoming a client with that type of employee
